Perfect location to stay on last night of trip to Tokyo. Room is compact but very nice!! Staff were kind and helpful.

small, but exactly what I needed for a night’s stay. good value. Close to Tokyo Station.

location and cleanliness

hotel near to main road. Quite noisy.

Very friendly and helpful service at check in.

I can’t think of anything I didn’t like.

The bed was firm but comfortable. It was the biggest double bed I've seen in Tokyo city. Full open window compared to some of the more compact places seen in shinjuku.

The hidden costs. I was given notice of extended check out for an additional 3300¥, I wasn't told that was the price per hour. I was 5 minutes over that, and got charged an additional 3300¥. I questioned it and they said "if you don't pay we have to call the police". No hospitality or customer service in terms of discussion or anything. Just plainly - pay up or we call the police. I stayed in a more premium hotel in kyoto and they charged 1000¥ for extra time in the room and that was for three hours including a courtesy call to indicate that the time was almost up.

the room was clean and comfortable

nor able to take more than a cup of water a day from the machine

The staff were as accommodating as they could be towards foreigners. Location was also decent but there are plenty of other places with similar distance from stations and food.

The check in time was 5pm where most places do 3pm (very inconvenient), and didn’t bother to check if the room was ready or not. Hotel was not willing to hold bags after check out time (10am), all other places we previously stayed at had. Rooms are smaller than the advertised photos lead you to believe, so if you are travelling with any form of suitcase in a party of 2+ the room becomes very tight very quickly. The washing machine was good but the dryers do not do their job very well. Even with smaller garments (t-shirts, socks, underwear ect) you have to put the cycle through at least 3 times (gave up after the third drying cycle and let hang in room). Overall, the cons aren’t a deal breaker but for the same price you can go elsewhere for better service, room size, quality of stay, utilities etc. For smaller one or two night stays with minimal luggage this place would be rated better.

the location is very close to metro station.

1. only one or two stuff can understand English, it’s difficult to communicate. 2. You must “go out” before 10 for room cleaning. and you can’t go back to your own room before 5 pm, not even just put shopping bags! If you go out after 10, there will no one clean up the trash can or change towels, you need to do these things on your own! 3. the lobby is close from 10am to 5 pm, if you need a cup of coffee, you have to sit at a tiny couch without table. 4. Wi-Fi sucks…… I had a very unpleasant experience in this hotel, and I hope booking. com can help this hotel listing all the rules, so that everyone will have the right choice.