This was my third stat at The Tokyo Station Hotel - it is sublime. From the moment you arrive, the staff are fabulous, helpful, friendly and just so darn nice! This trip was with a friend and we shared a room with twin beds - it was great, the beds are big and really comfortable. The bathrooms are amazing. We really enjoyed treating ourselves to a drink and cake in the lounge and also room service on our final night. The location is perfect for checking out Tokyo - so easy to get to all the different train lines and to enjoy everything Tokyo offers. The Imperial Palace is an easy walk, and a stroll through the gardens is an absolute must!

NOTHING!

Wow, what an over-the-top luxury hotel. It's huge! Everything is really high-end and the prices reflect that. We were surprised to see that our $700+/night did not include breakfast, but that's my bad for not noticing that detail. The room was HUGE. Super fancy all around. The hotel is not so much tall as it is wide. I took a video of the distance from our room to the elevator to get to reception; I kid you not, it was nearly a 3 minute walk and I'm over 6 feet tall and young enough to still walk at a good pace! Our friends who have watched that video have been astonished to see how long the hallways were. We spent our last night in Tokyo here, getting off the Shinkansen bullet train at the Tokyo Station and the hotel was right there--you enter it from within the station, but will never notice there's a train station under the hotel while staying there. It was a great and luxurious place to stay on our last night and recover from our long trip.

None of this is actually a criticism of the hotel, just notes for future travelers. At the risk of stating the obvious, this is not a place for budget travelers and that clearly is not their desired clientele anyway. The rooms are expensive and do not include breakfast. Prices for everything are also expensive, which was a bit of an anomaly as prices in Japan for American travelers are otherwise great at the time of this writing. The location is super convenient for travelers to Tokyo Station, but this part of Tokyo does not really have a lot going on for tourists, though it's not too far from Ginza. It's more of a business feel around this are.

Beautiful hotel. We were greeted with such warm welcome from all the staff. I loved their uniforms, a retro look from the bygone days. We had such an elegant room with high ceilings, beautiful decor and lovely bathroom. We had breakfast in The Lounge. Very tasty breakfast. One odd thing, they sat us at a table with 2 chair and a sofa and the waitress asked us to sit on the sofa next to each other instead of across of each other?! We asked for a smaller table for 2 but were denied. We also had a late dinner a the Bar Camellia. Very good food, drinks and service. All in all we had a wonderful short stay, but will definitely return in the future.

I booked this hotel for a one night stay in order to be close to Tokyo station and conclude my Japan trip in style. It goes without saying that staying here is not cheap, but I was impressed by the extremely high standard of both hotel and staff. It's most certainly one of a kind, being located in a carefully restored historic building that also houses Tokyo Station itself. The Imperial Palace and Ginza are both a short walk away and there are a number of bars and restaurants on site. I only visited the Oak Bar, an elegant establishment for whisky lovers, and I found it very agreeable. The highest point of the hotel for me were the staff, who went out of their way at every point to make sure I had a pleasant stay. From helping with my luggage to offering pleasant small talk on the way to my room, everyone I met was absolutely delightful. Even if only for that reason, I would love to come again.

Somewhat ironically, the location is probably the only drawback to this hotel, as Tokyo Station is very busy yet lacks the ease of access to the most interesting parts of the city given by staying somewhere like Shinjuku/Shibuya.

It’s a home away from home . Ambience is amazing and courteous and affectionate staff who walk the extra Mike to help willingly . Concierge n u must have exchanged 100 mails … they bought the kabuki tickets , Shinkansen bulket train tickets , for me , I had ordered a wheel chair in Amazon Japan which was delivered without hitch . They booked table in Indian restaurant Gurgaon in ginza which was beyond expectation . They also obliged by escorting my mom who is 80 to the train platform n up onto the train . V dependable staff who make you feel safe in a foreign country and assist with a smile . Great hospitality . If you book before hand zero cancellation the rooms are not v exorbitant . Will recommend stay here 100 percent . Great gym with a BMs machine as well . Can go on n on .

Nothing

Loved the awesome breakfast spread at the Atrium. The food was amazing - both Japanese and Western. Very fresh and the presentation was just picture perfect. We got the Palace View Premium Deluxe King Room. It was exceptionally large with high ceilings, separate dressing room with writing desk and the bathroom is huge, too. Loved the superb complementary vanity kit! It has 2 full skincare pack (cleaner, moisturiser, toner, serum & packed face towel) with the usual toothbrush, toothpaste, razor, cotton, etc.

mattess was too firm and thin. Pillows were too soft.

Great location, wonderful staff, and amazing amenities! This was by far our most favorite hotel in Japan and our only regret is that we didn't stay longer. The breakfast was the single most amazing breakfast we've had in Japan - we stayed in other properties in Japan that offered breakfast, but the breakfast at Tokyo Station Hotel was above and beyond... amazing spread of Japanese and Western food options. We would've been happy to eat this every morning during our 2 week stay in Japan. Also the staff was amazing - so friendly and helpful, and they even had kids amenities and stickers for my child upon arrival. Seriously can't say more good things about this hotel!!

Nothing - that we only stayed 2 nights

In the past when we were in Tokyo we always stayed elsewhere, this was the first time to stay in this hotel and we were not sorry. The room was spacious, clean, peaceful and nicely arranged. The bed was big and comfortable with great pillows and duvet -- sleep quality was really good. Breakfast was a real surprise, plenty of everything and we especially liked a lot of Japanese dishes on offer. Location is great for walks around Marunouchi and Ginza is also not so far away. Because of the length of the building there are several entrances, exclusively for staying guests, so one does not have to go every time through the lobby and gets to the room faster. A nice touch!

The food, location, staff, service and every aspect of our stay was amazing. We've stayed at a number of luxury hotels and this one really stood out for us as a perfect location meets amazing food and experience.

This hotel is amazing, the location is perfect if you have a lot of activities to do in all parts of Tokyo city. The bathroom facilities are absolutely amazing, and if you're a Westerner, you should absolutely try out all the features of the Japanese toilets. The staff were all sublimely professional and pleasant to interact with. When we arrived, on top of our luggage we also had a carrier bag. They looked after our bags while we checked in, and once we were done found they'd put the carrier bag into a much nicer hotel branded bag haha. Loved the whole stay. They have passcard locked doors for easy access into the hotel from multiple entrances, so its very secure