We did most of our sightseeing using the train, so the location next to the train station was great. Easy to get to. The room was beautiful and well appointed.

Check-in could have been a little smoother. I prepaid using Booking.com and I had to show the Booking.com confirmation of payment. Regardless of the small hiccup at check-in, I would still stay there again.

I wanted to take a moment to express my heartfelt appreciation for the exceptional hospitality and wonderful service I experienced during my recent stay at your hotel. From the moment I arrived, I was treated with warmth and kindness that made me feel truly valued and cared for. The attention to detail and commitment to excellence that your team demonstrated were truly impressive. Every interaction, whether it was with the front desk, housekeeping, or the culinary team, was consistently exceptional. Please know that your hard work and dedication have not gone unnoticed. You have set a high standard for hospitality, and I feel grateful to have had the opportunity to experience it. Thank you again for making my stay so memorable. I look forward to the opportunity to return in the future. You guys deserve a 7 star review

Nice staff, good services

During my stay at the Four Seasons Hotel Tokyo at Marunouchi, I was truly impressed by the exceptional service. We made a birthday request for our daughter, and the hotel went above and beyond by surprising us with a delicious cake in the room. The room itself was a peaceful sanctuary with triple-glazed windows that kept the noise out, and the bed was incredibly comfortable—one of the best I've experienced. Small touches, like the welcome treats in the room, made our stay feel extra special. It’s a perfect blend of luxury and relaxation right in the heart of Tokyo.

While my stay at the Four Seasons Hotel Tokyo at Marunouchi was excellent in many ways, I did wish that the room service offered more options for **Muslim-friendly food**. As a Muslim traveler, having a variety of Halal or at least clearly marked vegetarian options that adhere to dietary requirements would make the experience even better. While the overall service and dining options were fantastic, having more inclusive food choices would add another layer of comfort for guests with specific dietary needs. It’s something I hope they consider in the future for a truly all-encompassing experience.

nice rooms

Dull. Very average reception area.

The reception/concierge staff were outstanding. They were extremely helpful in dealing with issues including liaising with our next destination. Very comfortable rooms.

What can I say!! The hotel is very clean,quiet, comfortable and the location is right in the middle of everything and 2 min walk to Tokyo station .. short walk to main shopping area.. the staff are very attentive and helpful, they treat you like family, one of the staff members walked with us to the train station to catch the train to Narita Airport, he helped me buy the tickets than he walked with us all the way to the platform.. special thanks to him 🙏

Some of their rooms are facing the train station, so if you don’t mind a bit of noise then that’s ok.. train service stops between 12am till 5 am .. however, it’s not a big deal ..

Staff was awesome. The way they receive you and till we depart. Every request is taken with utmost care and they would act accordingly to complete the request ASAP. One of the best service team I have seen in my travels

Ok even though I have nothing to point really, there is always a place for improvement for everyone. Likewise, here also, breakfast spread was not very good. But then you have lot of places around you that you might want to explore 😜 for Breakfast, Lunch and Dinner. Reservation are a must in the Ginza area if you are planning to go to some good restaurants.

Great room. Great hotel. Helpful staff.

The hotel in common with other South Korean hotels likes to take deposits (rather than guarantees) that they refund once the bill has been paid. This means that foreigners get charged three lots of exchange. It would be better if they set themselves up to accept a credit card guarantee rather than demand a deposit. It would be simpler all round.

Room is very spacious and there’s a free fruit platter (an orange and 3 strawberries) and complimentary soy nuts. The room blinds can be adjusted via the buttons next to the bed, however, there is no good view as it faces Kyobashi Edogrand and some construction adjacent to it. We found out on last day of check out around 7am that there’s free coffee and mini muffins at reception (which tasted good!) Location is good and next to a work building (?Pacific plaza) and from there, escalator link to underground mall (which is very big and has lots of eateries - packed especially during weekdays) and bus station. Hotel is very near to mrt and daimaru and also walking distance (10 minutes) to Ginza area (we loved this 2 stories local supermarket OK Ginza!) The staff are all very courteous and attentive and helpful!

Breakfast was not included, having said that, hotel is very near eateries and underground malls, so food access is good. Overall not value for money due to the tremendous high cost compared to other hotels, lack of breakfast and small reception.