Straight forward clean and tidy hotel in a great location, easy walk to Omori station - then the Japanese world is your oyster!

The lifts need some maintenance. On a few occasions they seemed to get confused with the button press and just stop mid floor, then you reselect and off you go. Also the time for the doors to start shutting is very short and could be dangerous. On one occasion our young son didn't get a chance to get out of the lift and the door shut, lucky we found him! Also my father in law got squashed between the doors. They shut far too quickly, please increase the timer between opening and closing....

I like that it was very close to everything. And the breakfast food was very good. The staff was friendly.

The shuttle was the only reason I booked this hotel but the hours are horrible. From the airport the 1st shuttle is at 7pm. So if your flight arrives early you have to wait long hours or just find an alternate transportation. My flight arrived at 4pm. I wasn't gonna wait 3 hr at the airport just for the shuttle after a 13h flight. We ended up taking a taxi. Same thing leaving the hotel the last shuttle is at 10 am. My flight was at 6pm I wasn't gonna stay at the airport that long. I was very disappointed regarding the shuttle.

The property is clean and staff are friendly. The property is close to the station easy to go around just few stops to go to shinagawa,shibuya and shinjuku. Walking distance to shinagawa aquarium. I would stay here again with my family. We would recommend to our family and friends.

Wish there was a swimming pool..but thats it.

The room has Japanese design, so pretty and so spacious for Tokyo standard. It’s close to Omori station which is just two stops away from Shinagawa station (Yamanote Line). The area isn’t touristy at all and so quiet but still have everything you need: food, mall, supermarkets, Book Off and even Mega Donki without the tourist 😆 The hotel is also super close to Haneda airport and they offer free shuttle bus as well (though only at certain hours a day).

The breakfast is a bit expensive though. Much cheaper to eat outside and you have plenty of option in Atre, a shopping place adjacent to the Omori Station.

We didn't originally book the hotel with breakfast included but the breakfast buffet was available for purchase the morning of. We did two mornings of it and the kids and adults both enjoyed it. The varieties were great for a smaller buffet that offered Japanese options as well as less adventurous individuals. The price was very decent as well! I also really enjoyed the offered DHC shampoo and conditioner. I am Asian American and have always used your run of the mill shampoo and conditioner but never thought to use Asian shampoos and conditioners that are formulated for Asian hair. My goal is to track down and load up for my flight home! The hotel also offered pajamas which was actually quite nice not having to wear our own which means one less thing to have to wash haha. The pants were a little short and weird but that's it.

The rooms were a little small especially for a family of 5 like ours.

Great location. A few minutes walk to Omori train station. Across the road from a Lawsons, with more convenience stores down the road and near the train station. Restaurants and cafes nearby, too. About 18 minutes by train to Tokyo Station. Trains can get pretty full but part of the experience. The hotel itself was modern, and the rooms were clean and comfortable. We were a group of 5 and had 2 rooms. Both were big enough for all of us. The staff were friendly and helpful. Some staff speak English. There's a restaurant there that serves a buffet breakfast daily, as well as lunch at the weekends. We enjoyed staying in Omori. It's a lovely, quieter place that we were pleased to come back to after the hustle and bustle of places like Tokyo station and Shibuya. You can also catch a shinkansen from Shinagawa station, a couple of stops from Omori. We highly recommend Hotel Mystays and Omori as a place to stay when visiting Tokyo. We hope to go back one day.

There is no guest laundry, but there is a laundromat close by with a very helpful and friendly host.

We stayed twice. First in a triple room, second stay in a double. Both were reasonably spacious by Tokyo standards. The hotel ticked all the boxes and was good value. The triple on an upper floor had a great view, especially at night. I liked Omori. 2 stops to Shinawaga on the JR Yamanote line, from where all the sights are are easily accessible. Omori has a range of restaurants and shops and not being a tourist hotspot like Shibuya or Shinjinku means you can see more clearly the daily lifestyle of middle class Tokyo. Omori station has 2 exits with the other side of the tracks from the hotel having more shops and restaurants including a Daiso 100 yen shop if that's your thing.

We stayed twice. First in a triple room, second stay in a double. This was February and the double room was very warm. The AC seemed to be centrally controlled, and unresponsive to the room thermostat, so we had to open the door to let cooler air in. This was not the case in the triple room. The hotel is a shortish walk from the station which was only a problem when it rained.

clean, comfortable beds and room. complete amenities such as shower gel, shampoo, conditioner, face wash, toner, moisturiser, hair comb, disposable bath towel, shaver, toothbrush, cotton buds, bedroom slippers, iron, ironing board, hair dryer, fresh bath and face towels and so on... the sofa bed was made into bed with bedsheets, extra pillow, 2 type of pillow -feather down and memory foam kind.

if you have check luggage, the walk from and to the train station can be a little bit challenging. easy to find but the distance can be a little bit much when you have check luggage plus children's travelling. so the solutions is to take a taxi or to book a private transport.

Our family Room was fine and a good size which suited us, and it was very clean. We were on the 11th floor and had nice views. We always ate out or brought take away back to the Hotel, when coming back late, which was no problem, Never got around to using their restaurant, so can't comment.

Being a senior citizen in my 80's, I found the walk to and from the railway station a bit of a challenge, more so on the way back to the hotel after a long day out visiting tourist locations. this would be no problem for younger people.

The location was great. Walking distance to the Omori Station. Quiet neighborhood with diff combinis within the area. The front desk staff are helpful and accommodating on our queries. The view was exceptional and the room is big for a family of 5. The hotel is very homey and we really liked the neighborhood.

The housekeeping needs more extra effort in cleaning the room. We made our own diligence in keeping our room clean during our 5days4nights stay, and only requested once for a housekeeping service and yet the bathroom is not that clean, the trash was not taken out of the bin/plastic and the coffee table was not properly arranged. There was no laundry area available in the hotel. You need to go to a coin laundry shop outside of the hotel instead.