Our room was fantastic for our family of 5. Spacious and clean.

There are a lot of rules and potential for associated fees, which meant that it stayed clean, however one of the rules was to not allow food from outside. This was fairly inconvenient given early starts and not "allowed" to have breakfast or drinks. This was a surprise as it wasn't described in any of the booking information that I received.

A nice little room for our last two nights in Tokyo. Family of four (2 adults, 2 kids aged 9 + 12) booked the economy twin room, and it was a tight squeeze, get a bigger room if your kids are older. Ten min walk from two different subway lines. The woman at the front desk was very friendly and helpful, they provided an additional futon mattress for the sofa bed to make more comfy and extra pillows at our request. Free umbrellas saved the day when it poured and she showed us where a bakery was for breakfast and helped with our bags. And this may seem weird to say, but this hotel had the nicest toilet paper of the entire trip!

The area is a little noisier than other places we stayed, but the hotel provided complementary earplugs which were great also block the sound of snoring partners!

We stayed here for 4 nights and absolutely loved it! The bed and sofa bed were really comfortable and we didn’t feel like we were cramped for space at all. The bathroom was quite good too and the shower had amazing pressure and temperature which is rare at some places. The hotel was only a 5 minute walk to the train station/7 eleven/Mcdonalds and it was really easy to commute to other parts of Tokyo from this station. The area and hotel was really quiet as well so we slept really well at night. Although we only saw staff members twice in our stay they were really lovely. The check in/out process was also super easy and quick on the tablet meaning that we could go straight to our room after our long journey to Japan. Would recommend this place to any couples coming to Tokyo!

Nothing loved it

The location was perfect we had a family mart close, a place for laundry also close by and close walk to center of Shinjuku and shinjuku station. The place is extremely clean and the staff is very polite and helpful. It’s our second time staying at this hotel and certainly won’t be our last.

The space is a little too tight for a group of 3 because of a coffee table and other small furniture we had to manage to move around and place somehow so that we could open the second bed. Our stay last year was much more comfortable and we had more space for opening extra bed.

So Comfortable and in an excellent position for sightseeing only minutes from a train station for access to anywhere, super clean and friendly on a gorgeous street in an equally stunning private neighbourhood with a to-die-for bakery and petite coffee shop meters from each other across from these an intimate Izakaya which locals happily frequent...just taking a walk around the streets adjacent you will find hidden gems to dine snack and drink.....would recommend this to anyone...

Spotlessly clean, facilities as described with good AC and good WiFi, staff responsive to messages, location close to metro but quiet at night. Balcony was lovely, and the room was light and airy.

No elevator, which is noted in the description, but very narrow stairs which made carting luggage up four flights tricky - be warned if you are not able bodied! Did not see a single member of staff over three nights. This was not a problem for us, but as many of the reviews mention staff we didn’t know this would be the case. If you think you may need someone to help book a taxi, or help with queries you are limited to messages only, so bear this in mind.

Room was exceptionally tidy and layout was spacious with good facilities. The atmosphere is calm and comfortable and the location really beneficial Room were detail cleaned every 5 days including changed linen rubbish removal vacuuming etc and rubbish changed and clean towels supplied every three and came in to almost a brand new room shown by pictures every time they cleaned Good value for money and location walking distance to numerous supermarkets grocers restaurants and attractions like shopping district as well as a 1 min walk from 2 coin laundries and about a 10 min walk from the main district and I will add the bathrooms were amazing in the biggest room we had with a massive shower and bathroom and seperate toilet room making the 5 guests in the room accommodated for. The staff were exceptionally helpful and pleasant to deal with and accommodated our needs really well for example by allowing us to choose what times our rooms where cleaned and I have to commend them for storing our group of 7’s luggage even though the didn’t have the space and took it to your rooms prior to check in. They went above and beyond for our group and when I return to japan I will absolutely stay with the hotel again if I’m in that area They take pride in their service and it shows You won’t be disappointed with this hotel

Only thing would be the lack of cooking facilities; there was only a kettle and fridge so we had to eat out a lot but there was plenty of konbinis around

This hotel is in a great location. Close to the main Shinjuku station, but removed from the chaos. There are a couple of nice little restaurants near the metro station, or if you walk towards Shin Okubo there are a lot more options. The beds are really comfortable and the shower pressure is great. The rooms are small for a family of 4, but that’s Japan! We put our luggage on the sofa so it was easy to access things. Staff were very helpful with our additional requests.

It can be a little noisy at night as there were lots of fire engines going past. I’m not sure if that is a regular occurrence, but they provided complimentary ear plugs.

The room and bed was very warm, cozy, and comfortable especially during Winter (we're here in Feb 2025). The heater was very responsive and the comforters kept us very warm during out stay. The room was very quiet (and there are many signs reminding us to be as quiet with respect to the guests and the surrounding neighborhood).

Room was smaller than what I expected and there was no elevator, which makes it a little hard especially since we had very large suitcases. But we made it work.

Good location. Helpful and accommodating staff. Allowed us to drop off our luggage before our check in time (might have just gotten lucky as they said our room was already ready so they were able to just leave our luggage in the room). Easy check in and check out process. Room was clean and comfortable.

No complaints but I would like to make a note that the room is on the smaller side so if you have a larger group, keep that in mind, especially if you plan on staying for multiple days. I traveled with a group of four and only stayed here for one night.