Hotel was in an excellent location, just steps away from the JR station and connected to a department store / mall. It was easy to get around by train or bus. Check-in was efficient and my room was comfortable and a reasonably good size with space for luggage. All of the staff were extremely professional and helpful. Breakfast was good with a mix of Japanese and Western options including local specialities from the area, although I did feel it was on the expensive side at 3000 Yen per person. There were some nice perks like some vouchers for free curry and rice in the evenings and a guest lounge / rooftop. Room had some nice touches like Smart TV and the Wi-Fi was extremely fast and worked very well. Overall it was a very good choice and really well situated for getting around the Wakayama area easily.

A really small point but no coffee provided in rooms - there was tea however.

The location. Just beside Wakayama station, west exit. We arrived by airport limo bus from Kansai airport at the east exit. Just take the link way to the right of the east exit, via an elevator down. Granvia hotel is clean, the moderate twin room is very comfortable and spacious enough to open 2 medium size luggage. Lighting was good with sufficient PowerPoints. There is also a choice of pillows at the lobby. They offer curry rice every night from 7 to 8pm and a free drink on the 7th floor terrace from 6-9pm . Nice gesture. Staff was very helpful in advising how to get around by bus. Really appreciated that. There's a Dinng Street at the basement of the station for dinner options. Doutor and Tully's in the station are great for breakfast. Kagonoya is an affordable and great restaurant nearby for authentic Japanese food. Will recommend Granvia anytime.

Wish they had coin laundry. Would have been most helpful. The pillows they provided were too hard because one side of it has beads. Luckily, you can change them for regular pillows. Choose at the lobby.

Hotel service is excellent. Staff were proactive and patient in giving advice and information. It was always service with a smile and their English proficiency was good, making communication a breeze. Small gestures like curry rice for dinner, free drink at the roof terrace between 6 to 9pm, a pillow choice at the lobby makes the stay more pleasant. Full bathroom toiletries were given, except for skin milk and lotion, which would have been very helpful in cold dry weather. 2 bottles of water were provided every day. The location was excellent next to Wakayama station with food options nearby eg. in the Dining Street in the basement of the station. A limousine bus to Kansai Airport is available opposite the east exit although with limited timings (which can be checked online) Fully recommended for a comfortable stay.

Wish there was coin laundry at the hotel.

It is connected to the JR Wakayama station and Mio and Kintetsu department stores. The airport bus from Kansai stops on the other side of the station. The buses in front of the hotel can take you to all the places of interest. The friendly and helpful staff who greet you at the lobby every time you step in and out. The breakfast buffet is a good spread of local delights too. I have easy access to supermarket food at the basement floor. There is Daiso Standard Products in the same complex.

None

The location for this was perfect. This was our first hotel for our trip with just a short train ride from Kansai int (one transfer at Hineo station and ride the 2nd train all the way to Wakayama. Staff were extremely friendly and helped in many ways when it came to room temperature, service and check ins. Loved using the roof top at night to do some work and the free curry was also a cute touch. I'm really sad I don't have a reason to return to Wakayama but if I did I would stay at Granvia again. Highly recommend.

no complaints at all.

Absolute perfection! The staff at this place were amazing. There is nothing they were unwilling to do. They really made our stay special. The property joins the local shopping center which is part of the JR line so you mostly can get to and from the station without going outside, the buses in front of the property take you to all the local sights. There was free curry and rice offered nightly and also a gorgeous rooftop bar with a free drink offered. The view is gorgeous and well equipped

No coffee in the room

Very convenient location right next to JR Wakayama station. Can catch city bus and taxi right outside of hotel. Clean room and comfortable bed. Smaller than American chain hotel rooms but comparable to a veranda cruise ship cabin without the veranda. Electric kettle, bottled water and tea provided. Hotel has system for room cleaning in which you choose how often cleaning is done. Located next to department store with food, beverage and grocery options. Also many delicious local restaurants are within walking distance.

As mentioned before room is smaller than typical American hotel chain. Only breakfast buffet available.

This is a clean, comfortable, inexpensive hotel with good rooms and a great location just next to the station. A city bus will take you to any attraction such as the castle, the park or the Marina City. Breakfast is reasonable.

The only problem was coffee coupons that you are given along with room keys. For some reason, they are active only from 7 to 8 PM, while five to eight (which is still inside the interval) is already too late. Please note to the hotel that services that are very difficult for guests to use are a nuisance. If so, it’s better for you not to offer anything at all.

room was a lot more spacious than the pictures suggested, which was a very pleasant surprise. hotel staff were very kind to place my luggage directly in my room when i left it for storage as i arrived earlier than check-in time. clean rooms that provided everything i needed. location was awesome in that it was directly connected to the JR station and connected to a department store, I could just walk down to catch my train or do some shopping.

Super convenient location, right next to the Wakayama station. Check in was easy. One of the reception staff is Chinese so if you have no problem if you can speak only Chinese. The porter is very helpful, he saw that we have so many luggage and shopping bags, he came forward to help us, bring all the luggage and bags to our rooms. There is one free coffee at the cafe if you scan the QR code on the TV screen in your room. Also, in the evening, between 7 to 8 pm, there's complimentary curry rice which was delicious.

The room only has 2 pillows, so you have to call front desk to get extra pillows.