I was a bit skeptical due to reviews, however the hotel is in the heart of the markets, so I took the chance. My family and I were actually very impressed on the staff hospitality, cleaningness of the room and complimentary breakfast.

I would suggest to use bed covers on the mattresses and sheets on top, that way our body doesn’t become in contact with the bed. Other than that, I would stay there again!

Everyone working in the Art-Hotel was super friendly, the two ladies at the reception, everyone in the restaurant on the 4th floor and the people, who cleaned the room. It was an atmosphere like coming home in the middle of the town. The location could not have been better. We were lucky to get a big, bright room with a balcony on the 3rd floor so we could watch the busy life of the city below us. We really liked the whole place and can totally recommend it. All major sites are in walking distance, which is an additional benefit.

Hotel is in a very good location, close to many restaurants. The staff are all very nice and helpful. I arrived to the hotel around 4:30am and was checked in by Laith at reception who was very quick and helpful. My interactions with reception afterwards were also great, they ensured I didn’t have to change rooms as I booked part of my stay through Booking.com and then one night through a tour operator. The hotel is basic but was good. My room was spacious, clean, had hot water and even a balcony.

Rooms can be a little noisy if you are facing the street.

the staff went the extra mile to help me with the room as I was feeling unwell and wanted a quiet room away from Main Street and noise. the lady working gave me the room which was the quietest and had a large bed. she also checked to make sure I was ok later if I needed anything.

It was very nice hotel, I really liked my stay there, the receptionist's staff were really nice and welcoming and very helpful. The room was cleaned. The location was perfect everything I want was near me. Don't hesitate to choose this hotel.👍👍

This hotel is Fabulous at every aspect and it is underrated. It should be rated 4 STARTS! 1. Customer service is excellent! 2. Staff at the reception are tremendously helpful, welcoming, friendly and genuinely try to make your stay pleasant! 3. The ambience of the hotel restaurant is phenomenal! Food is delicious. Waiters are friendly, polite, professional and provide fast service. They go out of their way to help you. For instance, the restaurant kitchen at the hotel closes at 10:30PM. No more food is available. However, if you're hungry, they are willing to order food for you from the neighboring restaurants and bring it to you! So, I really appreciate their effort! At night, the lights are dimed as they play variety of music. It gives you a sense of tranquility. 4. Location is exquisite! The Art Hotel is in a very strategic location. It's close to everything you can and cannot think of, such as: Clothes, antique shops, modern and traditional restaurants and Cafe, Currency Exchange, Herbs shops and pharmacies. If you want to shop or explore authentic ambience, this is to place to be at! 5. Housekeeping was great and helpful. 6. Cleanliness of the rooms, restaurant and hotel is impeccable. Everyone in this hotel works hard and really appreciate their endeavors! The hotel staff works hard and I really appreciate their endeavors! This is a note for customers: The Hotel Staff are not your servants. They're human being just like you, who work hard and genuine to make a living. Therefore, please treat them with respect, as you wish to be treated!

it had a lift, very convenient for travellers with luggage and easy for people with restricted mobility. the hotel is in midst of town, supermarket, hashem restaurant and cafes with knafeh nearby. the hotel team immediately reacted when asked for special service. we Feld very homely.

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Excellent value for money. Staff is excellent, specially Mr Sameer at the reception. Location is central, in downtown which I preferrred. Dont compare it with 4 and 5 star hotels but its an excellnt choice for money. For a single person, it is excellent

My reservation was without breakfast. I wanted to pay for the breakfast in the morning but I was told that we have to preorder it the day before.

Staff were excellent in friendliness, manner, helpfulness and their english understanding was great, especially with all at reception. All requests were received with a positive attitude and were completed to a very high standard.

1.The wifi is not great, but fixable. 2. Because the building is old, it doesn't look pristine clean, but that is due to the age of the building, not any fault of the staff. 3. A small, but not very iminportant suggestion - perhaps a separate power point for kettle would be helpful.

Great location in downtown Amman, easy to walk around the city and explore the main sites. Lovely rooftop restaurant & so friendly! The Manager introduced himself to me at breakfast & was so helpful with telling me what to see - as a solo female traveller I felt safe and cared for by the staff, even down to the manager standing with my luggage to flag a taxi down to take me to my next hotel. Whilst not as “shiny” as some of the other hotels I used, this wins hands down for location and a warm welcome!