Hotel is situated near to the metro station, 3 mins walk away. Staffs are friendly and helpful. There is a restaurant beside where they serve breakfast- breakfast was not too bad after all. Shout out to the lunch and dinner serve at the restaurant, good food, cozy- highly recommended. You would love the scenery just outside the hotel, walk out and to the left you will be able to see the snow capped mountains.

Rooms are rather basic, no view from the room window. there's no elevator in the hotel, if you are carrying big heavy luggages, probably that would be a problem. Frontdesk staff doesn't always speak English, as far as they would love to help, there would be a little language barrier at some times.

Very large and comfortable room. Rich buffet breakfast in the nearby cafeteria, with fresh traditional and international food and drinks. Very large bathroom and very clean. A new and efficient refrigerator is available too. The position of the hotel is good, just next to a metro station and in front of various bus lines. It is close to many universities also. In general, the location is very good and quite cheap with respect to city standards.

There is no lift to go upstairs and the staircase is narrow. No help with heavy luggage by the hotel personnel. Some pieces of furniture in the room need some renewal. Sofas and armchairs in the room should be changed with newer or more comfortable ones. With a bit of attention to some details the location can improve further.

A pleasant and practical stay in the heart of Almaty. The location is excellent — right in the city center and especially convenient if you have an early tour. We had one starting at 04:30, and the pickup was right in front of the hotel. The staff was very friendly and helpful. They even prepared a takeaway breakfast for the early tour, which was much appreciated. Also a nice touch: every day a fresh toothbrush and toothpaste set in the room. The shower worked well, and the beds were comfortable.

Overall hygiene was fine, though there were a few stray hairs and the toilet seat wasn’t fully clean upon arrival. The smart TV didn’t work and only Kazakh/Russian channels were available. The staff may advise you to exchange money at physical banks that open at 09:00, but there’s a 24/7 Halyk Bank ATM nearby on the street that works perfectly. Not a luxurious stay, but exactly right for a comfortable and well-located visit to Almaty. Highly recommended for travelers looking for convenience, good service, and a central base.

Response to questions were answered quickly on booking.com platform. They arranged a transfer from airport for a reasonable price and I was received on arrival. The location was not bad with bus stop just in front of the hotel and the metro about 5 minutes walk. I arrived early and they wanted to charge me half a day’s room rate for early check in. I was in no hurry so I set in the restaurant, with wifi and power socket until check in time. The room was a little old but amenities were all there clean. The fridge was super cold which was great for me to make my drinks cold. There were kettle, coffee and tea. The bathroom was a little small but works well. Water was hot and everything was clean. The tv had English channels. The aircon was working good. The staff was helpful but they don’t speak English. Breakfast has variety and was ok. I also had dinner at the restaurant. They was variety and of average standard.

There was no lift. Rooms are in 2 levels. There are steps leading to the reception. Then there is a flight of steps up the second level to my room. The staff could help but I couldn’t wait and went up myself. The reception staff and restaurant staff don’t speak English. The next day they had another young girl who spoke English. Otherwise most of the time we depended on translation app to communicate. So exchanges were not great. I had to find my own way about town.

The location of the hotel is near bus stops and a metro station (Baikonyr). There's also a currency exchange office (MIG) and a kiosk where you can buy an Onay transport card near the hotel. The staff were very polite and helpful. If necessary, they can organise a tour of the city. The restaurant Julia offered a top notch buffet breakfast (included in the price of our stay) and had a very nice interior. It seems the hotel rooms might need some minor renovation in the years to come, but otherwise our room was clean, spacious and had all the necessary equipment in working condition.

There could me more towel railings in the bathroom. If the window view is important to you, mind that the hotel is a two-storied building with windows overlooking the rather busy Batursynov street on the one side and a backyard on the other side. But for us, it was quite alright.

Excellent location of the hotel. Good staff, attentive attitude to guests. The room is spacious with a comfortable bed. Breakfasts are quite up to standard, but there is not enough variety of assortment if you stay for a long time. Overall, only good impressions about the stay.

Still, a more careful attitude to the conditions is required. For example, in my case, the handle of the faucet in the shower was broken. That is, it was just hanging loose and when adjusted, it flew off and fell. I think that this cannot be overlooked when cleaning the room and promptly corrected. Such issues of oversight and negligence in small things spoil the overall good impression.

The location is excellent and strategically positioned for day trips, with easy access to bus stations and the Baikonur metro. The breakfast is delicious, and the relaxing ambiance at Julia Restaurant makes the experience even more enjoyable.♥️

Honestly, not much to complain about—our stay was a great value for money and very comfortable. The only small improvement would be having the beddings changed more frequently than once a week aside from just fixing it back to bed.

- Central location. Close to Baikonur Metro Station, which connects you to the main locations in the city (Panfilov Street; Arbat Street; Abay Opera House; Kok Tobe Cable Car Station; Central Park etc.) - Friendly and supportive staff (special mention to Dilyara for your exceptional service in making the stay arrangements) - Best doner shop next to the hotel - Sumptuous breakfast - Super fast internet

- There was an AC problem in the room for which the service was possible only on weekdays. The hotel should ensure to keep a back-up maintenance staff for any mechanical service breakdowns during the weekends. Maybe this was just one-off case but they could keep these arrangements for the future.

We had a very enjoyable stay at The Renion Zyliha. Reception was open 24/7 where Assem was very helpful and spoke English. The room was a spacious twin with TV, fridge, strong shower and efficient air conditioning. Kettle and tea bags were in the room. Bottled water was supplied daily and the room cleaned daily if required. There was a water dispenser in reception, where they also sold cold drinks and juice. The bed was comfortable and the room quiet. Breakfast was an extensive buffet served in the adjoining Julia Restaurant. It was very tasty and filling and excellently supervised by Baxagyp (pronounced Bakhodur I think). Julia restaurant is also a good place to go for meals and drinks, with tasty dishes on the menu. Again English is spoken and nothing is too much trouble for Iliyas and his colleagues. There are tables outside if weather permits. The hotel is in a busy but quiet area, there is a convenience store on the same block, and it is 1 minute from The Tourist Information Center which provides a good tourist map. You can walk to the Golden Square which is the City Center, or walk to the Metro which is just 2 minutes from Renion. Rides to any station are just 100 Tenge, less than £0.20.

Could not find English on any TV channel.

- Convenient access by public transportation. Metro Baikonur station is just within 3mins by foot. Abay street is just within 3mins walk, we can go to most of the place within Almaty, incl. near-the-Airport, Sairan bus terminal, Mega-Park, Panfielov park, and more, from the bus stop there. - Breakfast buffet has various selection and I enjoyed Kazakh style breakfast from the morning. I hope every one of them are "kept hot". - Shower facility is new. Room is kept clean. - Going out and walking up the hill toward south, to the direction of Satbayev university and then Al Farabi street is also nice. Mountain view is great there. - This time, front staffs are okay in English. Last time, years ago, female front staff here did not speak English at all and did not pick up Google translate either, finally I was helped by other guest at that time.

- Sometimes noise comes in from outside, as the building is 3 floor structure and Abay street is busy street.