I've stayed in this hotel many times over the years - it's always my first pick when I'm in Almaty. The staff is attentive, friendly and warm, the breakfasts are always ample and delicious. I would like to especially distinguish the kitchen staff - they work long hours, but are always very sweet and warm. My family and I are very grateful that the restaurant onsite serves foot any time of day - and the food is always top-notch and reasonably priced. The complimentary shuttle from and to the airport is very convenient - thank you!

Nothing to mention, everything was great!

Good location for short term stay if you want to be closer to the airport. There is a mall with a large supermarket (Magnum) about 1 km away and another smaller mall next to it which has a food court, a slightly smaller supermarket and some electrical shops. You are given a small bottle of complementary water and there is also a hot/cold water dispenser close to the lifts if you need more. Airport pickup/drop off is an added service which is very much appreciated. The rooms are slightly small but clean and comfortable.

There is no closet for the 'economy' rooms but you are given a small rack to hang your clothes.

This hotel is near to the Almaty International airport , probably a good choice for weary travellers or for those came back from long travel outside almaty and ready to fly back to their country of origin. Clean. Friendly staff(the concierge Violetta with excellent english helped my friends and I to procure concert tickets at the Kazakh National Academy of Arts). And provide transport from hotel to airport for only 4000tenge as of 20th Nov 2024). Highly recommended if you're looking for an affordable hotel!

This hotel recycles their tiny plastic bottle for shower gel and shampoo. Noticeably old bottles were used . Other wise a great place to stay.

My stay at the Royal Park Hotel was very enjoyable. The hotel provided everything needed to make my long transfer wait restful and worry-free. The staff on reception were polite, welcoming, and helpful. The room was delightful, super clean featuring a spacious walk-in shower, underfloor heating, and superb bedding. I didn't use the cafe on site but it was there and the food smelt delicious. I would definitely stay there again.

Very clean, quiet, well set up room. Good shower and block out curtains. Exactly as described / photos. Helpful & friendly staff Used for sleep for 8 hour stopover Airport shuttle transfer organised, but for unclear reasons driver was not there to collect me but rather someone else, but I got a lift anyway. Caught taxi rather than shuttle back to airport as timing suited me better… short distance and <2000 via Yandex go app. Also 15,000 in local currency required for deposit, but refunded promptly on checkout once room / minibar checked.

It is near a little park in which to walk. The rooms are clean and adequate. The restaurant was excellent.

We had to run the quarter in the shower so long to get hot water we thought we did not have any, and then it suddenly appeared after we had completed our cold showers. When we left the hotel at 2:00 AM to catch a flight, the desk agent wanted to detain us while they went inspect our room. We just left.

The room was great, cleaned with good furniture. The service in the restaurant (breakfast) was excellent. Check-in/ Check-out process was good and quick. WiFi connectivity was good. Value for money.

TRANSPORT SERVICE (during pick-up): The driver came to pick me up at Almaty airport and made me wait in the car for 1 hour to pick up another guest who arrived 1 hour later. ROOM SERVICE: On the next morning, I was relaxing in my room and suddenly the room service woman opened my door with her master key (without knocking on the door), entered the room and asked to clean the room. This is very unprofessional to go to someone's room without knocking the door. She was a lady so I didn't say anything and said "No I don’t need to clean my room now” and she left. NEED TO IMPROVE THESE.

really happy with this hotel on every level - super clean; well laid out room; furniture excellent; towels and sheets really good quality; easy parking; petrol station and car wash next door make it perfect for sorting out your rental car. not far from 2 malls: access to airport easy and the hotel will arrange a transfer; overall price for this hotel was excellent.

nothing - it was perfect

Royal Park was a good hotel 20 min away from the airport. They provide free airport pickup and drop. The food and drinks in their in-house restaurant were delicious and inexpensive. Overall, value for the location and price paid.

I had trouble with the radiator in my room because of which my room was moved. Also, the hotel is not in a vital location in Almaty and is good for transit only.

Quite close to the airport. The hotel provides one free transport to/from the airport. I chose to be picked up at the airport. The driver was there holding a card with my name. He was also helpful and patient, waiting for me to exchange cash and getting a sim card. Good service.