Jacaranda was the ultimate summer vacation spot. It one hundred percent exceeded all our expectation. The hotel itself was phenomenal and so was the staff. I’d like to give special thanks to the catering staff including chef Harrison who was able to accommodate for our dietary requirements. He made sure that there was enough gluten free options for us to enjoy without any issues. Also the animation team has been lovely all throughout our stay. James took the time to teach us African dance and even offered us to perform with him during his introduction. I am honoured that he took the time to train us and allowed us to fully experience the Kenyan culture, he is an extremely talented and gifted person with a kind heart and (#bananapower). Juma made us all feel very comfortable and included us in all the activities. He’s spontaneous ideas was never short of entertainments. I’ll never forget our last day we played beach soccer (#faceplant). Amany and Ishmael both took us on beach walks to explore the beach area. They both made us laugh and ensured we all had a great time. I’ll never forget Amanys ability to always put a smile on our faces, and Ishmaels kindness (#bechiball). Let’s not forget the two lovely girls in the team, Charity and Rutha how ensured that there was never a dull moment during our stay where we did not have anything to do. They both ensured we were all comfortable and happy. Lastly, I want to say a big thank you to Suleiman, Hassan and the lovely bar lady (who’s name I cannot remember). They all made sure that we had all our beverages ready and encouraged us to try new things. I am extremely grateful for our stay. I will never forget every single person I’ve met and will forever be thankful for the warm welcome my family and I received. The Jacaranda family will forever hold a special place in my and my family’s heart.

The Wi-Fi was weak in many parts of the hotel.

The location is excellent - directly at the beach. The rooms are spacious. And the staff very helpful.

We had an issue with the payment. Unfortunately, we were charged twice (once with booking.com and on-side).

The location was great. Right in front of the beach. The staff was really incredible. I had to organize a small surprise party for my wife and the staff was incredibly amazing in helping it plan. Even otherwise, the rooms are neat, clean and spacious. Two issues primarily are: (1) Wifi which is not that great - since we had read reviews on this we were prepared. However it is advisable for people who need stable internet to have data packs in place, (2) our washroom shower was inconsistent. Apart from the foregoing, the location, views, staff, breakfast buffet, food overall was good and is recommended for the price.

Wifi and inconsistent washroom shower.

I had a wonderful stay at Jacaranda Indian Ocean Beach Resort as a solo female traveler. The resort offers a great combination of relaxation and entertainment, making it a perfect getaway. My room was spacious, clean, and comfortable, with excellent facilities that enhanced my stay. The staff were exceptionally kind and attentive throughout my visit. Special thanks to Alex, James, Divine, Grace, Emmanuel, Bahati, Mama Theresia, and Godfrey, who all made me feel very welcome and well cared for. Their friendly and professional service truly stood out. The entertainment team brought so much energy and joy to the resort. Their performances were captivating, and the daily activities they organized kept the atmosphere lively and fun. The jungle dinner was a highlight of my trip—an enchanting experience with delicious food in a beautiful setting. Overall, Jacaranda Indian Ocean Beach Resort exceeded my expectations with its warm hospitality, great entertainment, lovely rooms, and excellent facilities. I highly recommend it for solo and other travelers looking for a memorable and enjoyable beach holiday.

The location is amazing, it’s right on the beach and the last property on Diani beach (before Congo public beach) The beach is private so not subject to major crowds. Rooms are all individual with good AC and mosquito nets. Security guards do an excellent job, and will keep the beach boys away if you ask them too, although they are generally polite and not over bearing, always feels safe and secure. Staff super friendly and always wanting to help. It’s the staff that make it so special. Good buffet breakfast and dinner. Rooms cleaned daily to high standard. Tuk tuks always waiting outside so a run down to shopping centres and local restaurants is easy. Local supermarkets good to stock up on drinks and snacks, fridges in rooms. Havana bar has good food and all the footie, also have super sport in lounge in hotel covering all the English leagues. Monkeys are hilarious and proper thieves. They will come in the rooms and knick stuff so be careful! The security guards are constantly chasing them away. Overall absolutely loved the place! let down only by one thing!

The wi fi is terrible! If you need decent wi fi choose somewhere else! It’s one of those systems that is totally unreliable and constantly cuts off. Really lets the place down and despite reporting it, they clearly are unable to resolve the issues. It’s ok ish in the restaurant however, but in our room useless.

It is a very good place to spend your vacation, the hotel staff is very friendly nature. This place is right next to the ocean, which is the best feature of this place.The check in time was 12 PM, but we reached Diani in the morning itself. So they allowed us to check in at 10 AM, before the time. In the end I will just say that it is a very nice and beautiful place. I and my family liked it very much.

There is nothing that one doesn't like here, but i will sat that there are very few veg category food items in breakfast.

We recently stayed at this hotel, and it was an amazing experience! The staff were incredibly friendly, always smiling, and went above and beyond to ensure our stay was perfect. The service was impeccable—our room was cleaned spotless every day, and the thoughtful touch of fresh flowers added such a nice touch. The hotel grounds were beautifully maintained, with plenty of space between the bungalows, offering both privacy and tranquility. We loved the lush landscaping and the chance to see local wildlife throughout the property. Security was always present, which made us feel very safe during our stay. Overall, it was a wonderful stay, and we wouldn’t hesitate to recommend this hotel to others looking for a relaxing and safe getaway!

While we thoroughly enjoyed our time, we did feel that the breakfast selection, particularly the fresh fruit, could be improved. For a tropical country, we expected more variety and abundance in that area.

Grounds were very nice, had a rustic feel which other reviews state as a negative but it was part of the charm and definitely not run down. Modern windows, furniture, windows etc. would ruin the feel. Beach security was excellent. Location is good for Diani and beach walks and plenty of food. Afternoon tea was great. Restaurant had a great ambience, candlelight dinner at night and palm tree sea views in the morning.

Showers took an ages to heat up and struggled to work over WiFi. The activities desk was a massive rip off but that's to be expected. Asking for tea in the morning was a hassle it takes a long time and you can't serve yourself. The food was good but not great which is a shame because the restaurant is a fantastic place to sit. They are selective about taxis coming on site for airport pickups if you find a driver but that's about it. Was a great stay and good price for a beach front hotel compared to others I looked at.

I loved this accommodation, the beautiful gardens, comfy room with beautiful view, stunning beach. The staff were really friendly and the watchmen on the beach do a fantastic job and are really active and attentative so you don't get disturbed by hawkers and can feel your things are safe when you go for a swim in the sea.

The food on the Al a Carte menu was very mediocre. Most things are either overcooked (lobster) or undercooked (chips, burger, etc). The 'Asian noodles' were in fact just spaghetti. It's a shame because the breakfast buffet is fantastic.

Wonderful hotel—made our trip to Kenya absolutely unforgettable! I'll admit, after choosing the hotel on booking.com and looking at the pictures, we weren’t entirely sure about our choice. But we decided to take the 'risk’ and it turned out to be mind-blowing! The photos don’t even come close to capturing how nice this hotel is—maybe 50% at best. We opted for the beachfront bungalow, and it was hands-down the best decision. What an unforgettable experience! The staff were amazing, the breakfast was decent enough, everything was spotless, and the team was incredibly attentive. We 100% recommend this place. My partner and I will definitely come back. If it’s Diani Beach, it’s definitely this hotel for us!

Maybe things take a bit longer and the staff can be a bit slow, but honestly it’s not a big deal.