Overall a well maintained building with good facilities. Amos our housekeeping staff was very helpful and went out of the way to assist.

Nothing too bad but there were some basic mistakes made by the reception staff during check-in and even during the stay. For some reason there was always a bit of confusion. For example- they took a $100 deposit for incidentals at check-in and then kept insisting that there is no deposit so i have to pay for food and drinks on the spot and during check-out they realised there was a deposit after all and now I have to wait for a refund for 7 days.

From the moment we were at the gate of the hotel, the staff greeted us with a lovely warm welcome, plenty of information and such warmth. We were accomodated with any request we had and with top class customer service. Our room offered spectacular views over Nairobi, was very comfortable and exceptionally clean. The pool and gym facilities were spotless and very inviting. Our lunch was so delicious and all of the staff were so lovely. Siphrah who looked after us for dinner and cocktails was so lovely and engaging and was the best host. The best latte macchiato in Kenya was had two days in a row. The takeaway breakfast for our early morning flight was the best offering we have ever had - and packaged so nicely!! Highly recommend for any stays in Nairobi.

Absolutely the most wonderful and helpful staff I have ever met in a hotel (and I traveled a lot). We were here for a medical emergency and they have been very helpful to assist us in any way. Always with a genuine interest asking how we are doing. The fact that the room was very comfortable, helped us getting better through this situation . Big thanks to all the staff!!!

None

Everything, but especially the excellent housekeeping and gym.staff Food was super., possibility to have breakfast outside very appreciated

Check out delay (second stay, second time tgat check out took aaaages). Internet was cut once the bill was aettled night before... Work to do Dusit...

We had a suite with a balcony and the rooms were massive. Great staff, friendly, helpful and professional. Location was fine and very secure with reassuring security measures. Breakfast extensive and excellent. Great rooftop bar and food in restaurants was good. We went for a walk locally and felt pretty safe. Great value for what we received.

very little

Room was spacious and clean. Like that the AC vents are not directly pointed towards the bed, something that so many hotels get wrong. Location was near to several resturants. Overall, a pleasant experience.

The chairs in the room were quite uncomfortable

Beautiful 5 star hotel ambience with even more beautiful staff! Extremely professional and pleasant from each department. From the management, front desk/reception, security, housekeeping, both restaurant staff; each encounter was always a prompt and efficient. My family cannot thank the Dusit Princess Hotel team enough for making our stay exceptional we had extend our stay! We will most certainly return when in Nairobi again and have already shared with family and friends.

I have not one complaint

I loved the food , it was really good and very filling. The staff were very friendly and helpful, I’d like to commend Susan and faith at the reception and Hezron from Olive restaurant. The beds were really comfy and the room was spacious and very clean. In general I loved my experience there.

There was no trainer available at the gym and no life guard at the swimming pool

The staff was very nice and accommodating. I felt like a VIP staying there. Also the breakfast buffet was amazing! Fresh fruit, fresh juice and eggs made to order. Pool on the top floor was a nice place to relax.

Music in the bar was too loud.

The rooms are large and spacious with all the amenities one could need for a long stay. The Olive restaurant is amazing too. Staff are so friendly, helpful and welcoming. Heated pool was a nice bonus.

The drains in the showers could be a bit better so the showered don’t flood so quickly.