The property was easy and accessible by grab from Johor Bahru checkpoint. However there were construction work going on for the new train line opposite the property. Although this wasn’t a problem for us. We throughly enjoyed our stay at Double Tree by Hilton, from the moment we arrived we were greeted with the hotel’s delicious warm cookies and a refreshing welcome drink. Especially coming in from the steamy weather outdoors.

We liked everything about the property!

The love begin way before we even check in. How the reservation team keep checking on us if they able to provide assistance before we even arrive. Siti Nurain n a few staff they always answer to our enquiries even while staying there. As we arrive quite late close to 12midnight due to some delays. We ask for assistance and they tried their very best to assist us. When we arrive, the bellboy was so efficient the moment they saw us arrived they already pull their trolleys to help us with our bags but as it just a night we didnt carry much so we decline. even went checking out he offered us help but like i say not much and husband was waiting for us at the basement. Basically no worries if you need help as they are always on standby and will try their best to help. At the check in, the reception (forget to take down her name) was very patience with me as i was struggling with the payment as my card have some technical issue. But so far all is good able to accomodate to our request, connecting room and also a surprise cake for my husband (was celebrating our anniversary there) Room is good and clean even the normal view is okay. Didnt request for high floor but still great. The doorkeycard is cool... Swimming pool is good also went super early before breakfast hehe.. the pool was empty like all to ourselves.. Breakfast was sooooo goood, love the pancakes. N the staff Anne is soo nice. Love the pastries that i wanted to buy more for later but they send some up instead. Thanks Anne my kids love the pastries and glad you send some up cos almost check out they finished all. (Happy kids happy parent) Check out team is great, Ms Sharifah help us check us out efficiently and also shared some tips to where we can good deals for groceries shopping before we go home. All staff work their best, which i very understand as service line is not so easy.

What is there to not like? Maybe cause the area abit under construction (building for better future) -dont worry no noise pollution but other than all is okay. Maybe a 24 hour massage place that will be great.

The staff are amazing. They were so kind to my mother and accommodated her reduced mobility to make the trip as pleasurable and comfortable as possible. The staff at the restaurant Makan went above and beyond to make our meals an absolute pleasure. For the inventive young man manning the juice counter in the morning to the bright and cheerful ladies who ran the restaurant like a well-oiled ship. In fact, all the staff went above and beyond, from Concierge, Reception to Housekeeping. Thank you for making it such a lovely stay.

We hoped that the night buffet had some variety in dishes, as the dishes served were the same on both nights. The Breakfast buffet had a lot of variety between the two mornings. Which was wonderful.

I like the first surprise with a cookies, what's more, it was warm. Pleasant surprise. I don't eat cookies but I did. Jun, Hakim and the Concierge boy Ivant were all very good at the service. Jun, the front desk made it a point to make the customer happy. He made sure I had a good birthday celebration. The Careline Agent did a very good job. It is like my personal assistant, I got all that I wanted from.asking the Careline Agent. Not sure it was prompted by AI, if so you have trained the agent well. Keep up the service standard, we need more of such excellent service in Malaysia.

The room was far better than expected; very spacious, clean and comfy. The bathroom had a heated mirror which helps it not fog up after a hot shower. Staff was extremely friendly and the complimentary cookies were excellent. As I drove my personal vehicle down, the complimentary parking was a lifesaver as I took public transport into Singapore. The Makan Kitchen breakfast buffet was excellent and definitely one of the highlights of my trip down to Johor/Singapore.

To nitpick; the AC in the bedroom section of the room we were given wasn't really as cold as we would've liked.

City centre, breakfast was a good spread, room facilities were great.

Although there are 4 lifts servicing the entire building, the speed of the lifts travelling up and down could be better. Also the lift seems not to be designed to work collectively but independently I.e. We have to wait for the lift servicing the highest floor to go down whereas there were unused lift from nearby floors. Additionally, one of the two card tapping system in the lift is not in working order. That could've been recitifed in the soonest for the comfort of users.

Close proximity to the custom and shopping and eating places. Room is spacious and clean. Staff are very friendly and always smiling to make me feel welcome. Breakfast spread is very good with a good mix of western and local food. Very personalise service with welcome message via WhatsApp checking with us on our needs even on the day of checking out. Have stayed 3 times in double tree once in Penang and the service standards have always been consistent.

Nothing to dislike except that the vicinity around the hotel is now under construction but that’s not the fault of the hotel:

Buffet Breakfast and Dinner is really a smorgasbord. Their established systems are very anticipative of the needs of guests. Some examples I can pinpoint: - We stayed in three rooms, and wished to be placed on the same floor. The reality, we can't get all the three on the same floor. They offered to change the room on the second night. Proactively, without further asking, they have prepared the new room. - At dinner, they have prepared a table for 9 of us, before we came to the dining room. - Our flight was very late in the evening, so we missed the dinner.(Our booking was on half board). We wrote them, if there will be a compensation or any other solution. They came quickly with a solution, where we got credit to be used as room service. We happily accepted this gesture.

Checking in was slow, taking more than 15 minutes, although there was no other guest. Reason: It took very long just to make a photocopy of our passports,. Photocopying was done behind the wall, and no information why it took so long .... When we checked out, the staff didn't take the dinner credit (the first day when we arrived late) until we asked. If we did not check all the itemized invoice, we may have lost the credit. But the staff were responsive and made necessary correction immediately (after we asked). Both of these issues, might be due to staff quality, rather than system issues.

The hotel room was comfortable and well-appointed, providing a relaxing retreat after a long day. The bed was incredibly cosy with soft linens and plush pillows, ensuring a restful night's sleep. The room was spacious, clean, and thoughtfully designed, with modern furnishings and warm lighting that created a welcoming ambience. The amenities, including a mini-fridge, kettler, and high-speed Wi-Fi, were convenient and added to the overall comfort. The bathroom was spotless, featuring luxurious toiletries and a powerful shower. Overall, the attention to detail made the stay truly enjoyable.

The food at the hotel was truly delightful and exceeded expectations. Breakfast was particularly impressive, with a wide variety of options catering to all tastes. The flavours were fresh and authentic, and the presentation was impeccable. From the fluffy pancakes to the perfectly cooked eggs, every dish was prepared with care. The fruit selection was vibrant and fresh, while the pastries were buttery and delicious. The dining atmosphere added to the experience, making it a pleasant start to the day.

Room 2021 was at a pleasant corner at the end of the corridor. Although it was at a quiet corner, it wasn't far from the lift lobby like most corner rooms are. The room is a good size with good placing for luggage, writing table and pantry table. The bathroom and toilet area is clean with clean, fresh and fluffy towels. Pleasantly surprised to have Crabtree & Evelyn shower gel, shampoo and conditioner. There was also no unsightly black mold along the rubber seal and grout in the shower area, which is commonly seen in shower cubicles.

1. Floor mat gets soaked with water after each shower as water tends to seep out through the bottom of the shower door, making the floor wet. 2. The tissue box was old and had rusty spots all over.