Duy and Thomas, the drivers who picked me up from the airport then took me back the following morning, displayed exceptional service. In Portland, where service nowadays generally is horrid at best, these gentleman provided smiles, assistance, knowledge and made 42 hours of flying easier. Those two guys are models to whom their fellow staff can look up to as examples of amazing customer service.

My only critique of the service staff would have to be Bella. She (?) seemed constantly exasperated. When there were two of us at the counter, and she was on the phone, there was a lot of eye rolling, and big sighs, as though she were being put out for doing her job. The other customer mentioned it to me as well with "I only had a question, I guess I will forget it." The other ladies at the counter were as exceptional as Duy and Thomas and should be commended for their amazing customer service skills. Perhaps hospitality is not for Bella.

We have stayed at this hotel multiple times and really enjoy it. It is very convenient, great shuttle service in our experiences, fantastic breakfast (one of the best hotel breakfasts I've ever had), most of the staff is really friendly and helpful, very clean rooms and lobby, comfortable rooms and beds, well decorated for the holidays. HVAC system works well and drowns out any noise you might hear. A very good airport experience, even for flights leaving at odd hours.

The parking fee of $10 per night seems unnecessary, especially if you're staying just one night and not leaving your car there while you are away. Most of the staff is extremely friendly, but there is one staff member who worked at the front desk who did not have the customer service friendliness thing down. This person was dismissive of other guests (we overheard phone conversations while waiting in the lobby) and borderline rude to us and other guests. Other than that, this hotel provides a great airport experience and I highly recommend it.

You can't beat the location if you have an early morning flight or late night return out of Portland Airport. I stayed there the night before my flight and the night that I returned. The shuttle service was wonderful. I needed a rental car to drive home, and the driver took me to the rental car area. I would have been okay to walk from the departure drop-off.

For what I paid, everything was to my liking. Unfortunately, there isn't any fast food place to purchase food. On the night of my return, I had to settle for a $4.00 Campbell microwave cup of soup from the lobby "store." The ready-made food prices were quite high, so get something from the airport before you check in if you arrive late. I know airport food is also costly, but it might be better than instant meals.

We have stayed here before and have always had a good nights sleep before an early flight. The airport shuttle works perfectly. There was a breakfast, grab bag of fruit and breakfast bar even at 4 AM.

They were short staffed so check in was slower than usual but everyone was pleasant.

Decent location close to what we wanted to do and go too. First appearance it was clean, tidy and quiet which is nice. It’s nice they offer a hot breakfast with a variety of selections. Which was pretty good. Room was not super fancy but was clean had a microwave, fridge, hairdryer, comfortable beds and for a really great price.

It was good. I have to say the person who checked us in was very polite but lacked in any enthusiasm toward having us stay in their establishments. They told me what I needed to check in, where to go but, it sounded as a script without any feeling. Most of the hot items on the breakfast menu were really cold, except for the made to order omelette.

This was an exceptional overnight stay. I needed to spend the night near the airport for an early AM flight. This location was perfect. The staff were friendly & helpful; there were complimentary cookies in the afternoon with complimentary bananas, muffins (or the hot breakfast at 6AM -- but I missed that due to an early flight). Their airport shuttle runs every 30 minutes which again was a delightful surprise. The driver was on time to pick us up at 3:30AM, was cheerful & helpful. Everything was just perfect! I'll definitely opt to stay here again for my next early AM flight

Convenient location close to airport and a short shuttle ride with a friendly driver - appreciated at 5 am! Room was on the small side but perfectly adequate with comfy bed and good bathroom. Wifi worked well, as did fridge and microwave. Room was very quiet with no noticeable airport noise. Onsite restaurant was simple, tasty, and affordable.

Only complaint/question: why do this and so many other accommodations only offer hard-as-rock pillows? Very uncomfortable for both of us, and we do not have suitcase space to bring our own. A choice of hard vs soft would be better.

The shuttle was much appreciated. The shuttle staff Guy and Jimmy made our trip. We had no car. They were friendly, professional and prompt. Very nice having towels by the pool.

The night before we departed we requested a shuttle at 4:00 am. The guy put down the wrong room number. They called the wrong room twice when we got downstairs at 4:03 the shuttle was gone. We had to wait 30 mins. Things happened which we understand but not one person the front desk or shuttle driver apologized. They could take a lesson from Duy or Jimmy. Breakfast was good and kept clean. The listing said there was a restaurant but understand it closed in August. If the shuttle had not taken us to the Mall we would have been in trouble. Many people were not aware of this.

We live locally, but stayed here for one night before an early flight. The room included a king bed, nice sofa, and plenty of room. We took an early airport shuttle to the terminal, no problem. There is a pool / hot tub, but we didn't have time to use it. Free cookies and coffee 24-7 in the lobby. There is no restaurant on site, but the staff arranged a ride for us to the other Radisson a half-mile away, where there was a decent restaurant in the building. There is a free buffet breakfast, but we had to leave before it opened, so I can't comment on it.

I was unaware and confused that there were two Radissons at the airport: This one "Country Inn and Suites by Radisson" on Alderwood Rd. and the one that has the restaurant "Radisson Portland Airport" on 78th Ct. If I had realized this, I would have booked the other one, since we didn't have a car and didn't want to spend money on a Lyft to get to a restaurant. The staff offered to arrange a ride for us, which was really helpful and worked out great. Also, obviously there are airplanes overhead until late at night, but that's what you'd expect at the airport :-)

We've stayed here a few times. For a one night airport stay it's a fine choice. They gave us an extra hour on our check-out day which was appreciated.

I suggest the hotel make it more visible on the Booking.com listing that they charge for parking. Upon close inspection the info is there (in the questions section), but you really have dig deep to find it. Myself and some other guests (who were checking in at the same time) were not happy about being charged for parking upon check-in because it felt like a surprise extra charge.