Great location and amenities

The elderly staff were not as welcoming and one in particular made me uncomfortable every time we entered the lobby area and seen he was also doing it to people of color when you say hello he does not respond which I am concerned as they are literally by the airport and many people of different cultures come through. I have stayed at numerous embassy suites due to their superb customer service and the comfort of amenities but may double think if I would like to stay at a place that doesn’t make all feel welcomed.

Dinner was nice and server was very polite and efficient. Room was comfortable and clean.

Front desk employee could have been more pleasant. She was very dry, just asked me for credit card and id, didn’t say hello or welcome. Had to ask where elevators were, and bell carts. Also had to ask about restaurant hours etc.. When I walked up there were two people sitting at desks, I went to one and she said oh go over there this isn’t my department and she got up and left and then I went to other woman and she just looked down and asked for my name. I expected a more pleasant person at a Hilton.

Location is easy to access. Breakfast is well executed. Use of the Hilton app makes check in easy as does the electronic key. I liked being able to message the staff when I had a couple questions. Response was very quick.

The $20 daily parking fee was quite a scam. There are automatic gates at the property but they are not metered or monitored. The parking and access is not secure and I’m unsure what I was actually paying for. The sofa bed mattress was one of the worst I have seen. My son tolerated it but it could have been much better. The bathroom wasn’t ventilated, which would have been nice.

I was late for breakfast but the very nice chef decided to make an exception and cook me a great omelette ! Thanks ! Our rooms were next door and connected . It was a flying visit but enjoyed a meal, sleep and breakfast.

We used the soda beds , one of them had some left over cereal when unfolding the bed. A small issue, the rest of the room was immaculately clean.

The staff was very helpful. I had testing at OHSU done that made me nauseous. One of the ladies at the night check in desk went to the restaurant and got me some oyster crackers. They were just what I needed and made my evening go from bad to good. Her kindness, compassion, and help to me lifted my spirits.

It was a walk from the desk to the elevator and from the elevator to the room. In the future I'll request a closer room. Also, there was no ice machine on our floor.

Location, safety/security measures, cleanliness, courteous staff, parking lot and shuttle service. Availability of accessible gym and heated pool onsite. Breakfast was great.

Parking was a $20.00 per night expense. I was surprised the room was not cleaned at all during my stay. Only two tiny trash baskets and no one to empty unless I were to ask. The closet lacked a bar to hang coats and dresses. The shuttle service left me waiting. I had reserved a 745am spot and he left at 748am. No courtesy announcement from front desk staff; although I had confirmed 20 min prior and was in lobby area.

Nice view, good-sized rooms, good breakfast, good quality amenities, friendly staff, drink tickets.

The parking fee was unexpected, no vending machines, flavored coffee creamer would be a plus, I was under the impression that Easter eggs would be hidden throughout the hotel a couple times during breakfast hours. There were some out at 7am when I went downstairs but were all gone by 8:30, so my son was a little disappointed. It would be amazing if checkout was at least 12 or 1. A side note, our shower would drain extremely slowly, preventing us from showering.

Thank you to the wonderful staff. The gentleman who served us at the restaurant was amazing, and the dinner was so good. The breakfast was amazing as well. Having omlets was great, not every Embassy I believe makes omlets, great addition.

Omlette was delicious at breakfast, thanks to lady.. It was clean hotel. There was security at car park at nights..

Car park was not free.. Maybe , a discount could be applied for hotel guests.. And the pool at the lobby was much noisy..

The chef making the made to order omelettes was superb this morning. Perfectly made, perfectly served. Our waiter last night was also exceptional. He was both helpful and knowledgeable, and we felt we were treated very nicely indeed. The woman who served our complementary drinks last night was also deserving of note, as she was friendly and competent, and treated us with courtesy.