Clean

Breakfast was not good at all

1.ALL the staff was TOP NOTCH!! 2.The hotel is fairly new so was in great condition (i.e. no moldy smells, no carpet stains). 3.The balcony view room was indeed a great view and a big balcony too. 4.Television channel options were many. 5.Good breakfast choices. 6.Ample parking. 7.Great price for the room. 8.Good bar.

I mean, if anything at all, the elevators were slow. It WAS a sold out weekend so the 2 elevators ran a bit slow. We had to wait in line 2 or 3 times.

The entire hotel was kept exceptionally clean. I was impressed that staff was always cleaning something. The front desk people were very helpful. We had our parking pass blow out of the car twice and they replaced it both times with no problems. We locked our keys in the room another time and they were happy to provide new ones. Finally, when we made a mistake in our reservation, we were able to get our same room for another night.

We had trouble with the television. There weren't many stations to choose from and the stations we watched the most were the ones we would we would lose connection with. I complained several times and was assured that maintenance would fix it, but we never saw anyone. We finally did a reset ourselves and it temporarily helped the situation.

Location and the public area. Breakfast was good.

The room was quite small and no closet space. We spent 3 night and our room was never cleaned or bed made. Few towels.

Hotel was easy to get in and out of, being a smaller volume hotel. Parking was right there on site and easy to get in and out of. The breakfast area was wide open and easy to navigate and serve a large volume of people. Plenty of seating.

I wasn't happy there was an extra charge for parking when it was an open surface lot verses a gated garage. It was a reasonable cost, $10 per night, but an extra cost none-the-less for what is really a small room, value hotel. Not exactly a great value, but a nice hotel and comfortable stay either way.

The customer service of the young ladies show the customer with a smile, kindness and helpful. Tru by Hilton was right place for us was very clean got what I ask for excellent location. we had a amazing time that we wish we had a longer time to stay. we visited Galveston we celebrated our 33rd wedding Anniversary. we will definitely come back for our next Anniversary. I recommend Tru by Hilton is the place to stay. I thank y'all so much!! 💓

there's nothing negative i have to say about the place.

Breakfast seemed like it would be plentiful but due to staffing shortages and supply problems, they struggled to have enough food.

Since rooms dont have a coffee pot or microwave, there needs to be coffee available early and long before breakfast is served. Waiting until 7 on a weekend is too late.

The location was nice. Very clean. The gym was decent size. The beds were comfortable. Pet friendly. Parking is not a problem. The parking lot is well lit. Key card access to hotel from parking lot. Restaurants all around the hotel within walking distance. Across the street from the beach.

The only microwave was downstairs. The hotel has soft water, which makes getting soap off during a shower difficult.

We liked the room appealing design with plenty of space for storage for beach items. Free Breakfast was great. Enjoy the pool, but it seemed a little bit cloudy, but I can understand that with Plenty of people and sunscreen throughout the day. Perfect location right across from the beach at seawall. Cost-effective. We will definitely stay there again.

The pool could be a little cleaner? Possibly just because people with tons of sunscreen on a super sunshiny day.

They allow pets. We were able to bring our dog Lucy. Big plus. We were directly across the street from the beach. You can literally walk across the street and you are on the beach. Balcony ocean view. The entire staff was so very friendly and happy. Always smiling. Always speaking to you. They make you feel very welcomed and the atmosphere is so relaxing. This is a great place to stay. Will def be back.

There wasn't enough seating out front. I believe there were 2 benches and every time we went out they were occupied. Adding 2 to 3 more benches would be nice.