It was a nice hotel in an up and coming area - which felt safe for us to walk around at night. We only used the restaurant for breakfast, which we thoroughly enjoyed as there was plenty of choice. It did get really busy, and on occasions the staff struggled to keep up with demand - despite working really hard. My daughter is coeliac (gluten allergy), and they catered for her at breakfast. There was minimal options, but enough to satisfy her - bread rolls, cookies, and muffins (if I remember correctly).

It was a shame that the pool wasn't heated, as we would have been able to use it more, even though the air temperature was cool when we visited in late October. The room was very small when four people were staying in it - family room which contained a double bed and a sofa bed for our two children.

great breakfast with good gluten free options, pool was freezing which i liked as it meant that it was quiet.

if you ask the breakfast staff in English they just ignore you

Central location and everything nearby. It was clean

Breakfast not included and very expensive when you had it there. Also nothing provided in minibar complimentary and it was very expensive. Not even water provided. When we stayed at Novotel Paris late last year everything was included in price

Location and amenities were great! Staff were very polite and accommodating. Very good and friendly towards young families. Good value for money. Rooms were clean and comfortable.

Pool area was extremely cold-and pool water is freezing cold. Feel like heating even one of the pools would be a good idea, especially for young children. Sofa bed that children had was extremely hard and uncomfortable (I had to sleep on this a few nights and It was very tough). Easter event for children was very basic. Paid 8 euros per child and parent only for a bit of face painting and some music and snacks. Could have been a lot more engaging. Lack luster event.

The location is very good, close to the city and the beach. The staff were very polite and helpful, 10-10 for the staff. The breakfast was also good.

The room is not for a 4 star hotel. Not provide a welcome bottle of water, not have a small nespreso type machine only a boiler for hot water and nescafe. The picture at the room when you choose it is showing that is available a small sofa but has only 1 chair at the desk (the other person has to seat at the bed) When arrived to the floor was under renovation (painting) we thought that they sent us at the wrong floor at first. Wasn't nice and the smell of the paint was very strong. Also at our room the safe box & the hair dryer was not working but we reported and they fix it immediately.

This hotel has a convenient location, cozy and spacious rooms with panoramic windows, and a delicious breakfast. The staff is very friendly, especially the woman who helped us change our room to one with a better view.

However, there was one receptionist who didn't help solve issues and just wanted people to leave. When we asked to change our room to a city view (we had a wall view, but booked a city view), she falsely claimed those were presidential suites. We saw her doing the same to other guests. It was strange, but luckily, the rest of the staff were incredibly helpful! Thanks to them for their hard work!

We stayed at 11th floor and the view was spectacular. The location was very comfy, walking distance to Sadrada Familia and Metro Station. The room (and bathroom) was clean, quiet and warm. Breakfast, dinner and Rooftop bar were very nice, tasty and value for money. It was very comfortable that kids menu was available. Special thanks to staff members Emerson and Cinta for extra help with my kids.

The room could be slighly bigger, as there was not too much space around the bed and the open sofa bed.

Centrally located, close to public transportation, major attractions, and shopping areas. Well-equipped rooms with modern decor, and comfortable beds. Excellent Breakfast with various options, including local dishes, fresh fruits, and pastries. Welcoming staff who provide good customer service.

While it offers stunning city views, The rooftop pool is crowded, smaller than expected, and not very clean. There can be long wait times for the elevators. The view from the room.

I got a complimentary early check in which changed my entire experience. I was able to rest properly. The breakfast was pretty good and better than other hotels of the same chain I have stayed in in the past. I was sad to see that I was opposite of the elevator and expected to be woken up often but it was not an issue at all. The sound-proofing was really really great! The location is really convenient and taxis are always near if you need them

The pool was shut down while I stayed at the hotel. The staff seemed to want to help but could not. I would have liked it if they called a nearby hotel to let us use their pool. This was literally the only downside.

Good location and great value for money - a few metro stops from the centre of town but we walked it in about 45 minutes quite easily. Roof top pool was great for the kids after a day's sight seeing. Good choice at breakfast. Sometimes had to queue but never for long. Clean room and communal areas, and good service at reception.

The sofa bed was small and uncomfortable. Our children are only 10 and 12 but it was still a bit small. Also, they could feel the springs - the first night we put towels under the sheet which helped and then I asked for an extra mattress topper. Not really good enough quality for a Novotel. Also, I agree with other reviewers, there aren't enough lifts, which I know is a hard problem to solve, but is an issue as the rooms don't start till floor 7 and then continue to floor 18, and there are only 3 lifts.