Visually and in terms of music (played in every facility: from the bars, through elevators, to the gym) and scent it was top. It's a high standard hotel. The concierge was also helpful in communicating in Korean with vendors.

Localisation is not optimal, not many restaurant options around and it's far from metro. The experience was not consistent - house keeping sometimes provided too few towels, in other days too many. Sometimes the soap was replaced (unnecessary) after just one use. The bed sheets were damaged (a thumb size hole). Hall next to the elevators on my flor (11) was very dirty for a few days. Finally, the a'la carte breakfast experience was poor - as a carnivore person I had to fight for extra eggs (they allow only for 2-egg omlet for instance) and I was successful only in 2/8 times. One time agreed to pay 5000 WON per extra egg which was super annoying. High standard hotel with low standard breakfast service.

Fabulous hotel. The room was so comfortable and the products provided were exceptional. The staff were attentive and welcoming and the breakfast was wonderful! A treat to wake up to each day. The hotel is also in a great district with lots of places to eat close by, including vegan options! Just to note - the nearest metro stop is about ten minutes walk on an uphill path. Not a problem for us but might be worth noting if you have any mobility issues.

Everything was perfect!

mostly everything

the breakfast staff were extremely rude

Right from when we entered, we love the customer service provided by the doormen, the receptionist & Manager James Kim. The hotel had a beautiful contemporary artwork upon entrance. The room felt luxurious with extra amenities that were high tech. The view from our room were splendid. CU Mart & Coffee Bean, few of the popular ones were situated right in the hotel, whereas Starbucks is just a short distance away from the hotel. There's a busstop directly infront of the hotel that brings us through the neighbourhood of Itaewon. There's another busstop, a short walk away from the hotel, that'll bring us to Myeongdong.

Wished we had more Halal food options esp in CU Mart & in the hotel, but that's a minute detail.

The rooms were clean and comfortable. The staff was friendly and helpful. We loved the rooftop bar! It had a great view and wonderful cocktails.

It was a bit surprising and disappointing to learn upon arrival that there was a (hefty) additional fee to use the outdoor pool. That wasn't super clear before booking.

Loved it! Best hotel experience on our tour so far. Very modern but still works. Clean as a whistle. Fantastic staff with great attitudes. Would stay again.

Bath. Quite possibly the most uncomfortable design ever! Outside pool nowhere near finished for the summer season yet (May 1 2024) Limited room service menu, especially desserts. And would be amazing if the Mondrian started a trend for no or low alcohol beer. Slow lifts! Roof top terrace is strangely laid out with the Perrier Joulet branding right where the sun sets and surprisingly uncomfortable chairs.

We did not eat the breakfast in the hotel restaurant except for the first day when we ordered toast and coffee (we did not want the buffet). We were shocked at the price which was about $30 Canadian each! For the other days, we ate at the coffee shop on the main floor which was more reasonable. We loved the bath amenities, especially the body lotion - thank you so much!

It was not easy to access the rooftop bar as only one elevator seemed to take you there and it often was not working.

This is a beautiful hotel - it feels very luxurious and the rooms are fantastic. The main bar has great 'happy hour' deals early in the evening, and the breakfast service is great. The rooftop bar is definitely a highlight, and the indoor pool is decent. The facilities in the changing rooms are especially great if you want to pamper yourself! I stayed here for a few nights at the end of a two-week holiday in Korea because I wanted to relax and treat myself.

The only downside for me as a solo traveller who likes to explore was the location. Itaewon is such a cool area, but it's 15-minute walk to get from the hotel to bars/shops/restaurants and also to the subway station. Seoul is a safe city so I never felt unsafe walking back to the hotel at night, but it is a little isolated. Also I think asking guests to pay extra for the outdoor pool is a little unfair. The prices at the spa were unaffordable for me, and dining in the hotel restaurants is also expensive so make sure you include breakfast when you make your booking.

All staff were very welcoming and helpful, particularly the front desk. Ellie and the Concierge (sorry we didn't catch his name!) really made our return after a break in Busan special.Had a real buzz to the place and we made full use of all the bars and restaurant. Location suited us and was well served by buses and nearby underground line.

Bedroom storage space was a little on the light side, but that seems quite common in Korea.We were there for a week+ and got the impression most guests were there for 2 or 3 days tops.

Really stunning and comfortable hotel. Incredible value for money for the double room (comparable to 3 star hotels in the center of the city). Really enjoyed the well equipped gym and pool, and the room was really pleasant to be in. If coming to Seoul for short trip to explore the city, I would probably have stayed more central, as we ended up having to make the same journey there and back every day, but it was also totally worth it for such a great stay and so many facilities to relax in after days of exploring.