Room with big balcony/terrace. Great sleep on comfy beds. Enough equipped with a fridge, Iron, towels, napkins, fully equipped bathroom. Good breakfast, with enough varieties but too identical each day. Could be more diversified. Enough heat in the room, you can control heat temperature.

Little noise because of the flight route that passes over the hotel ( near Heathrow airport) Furniture a little bit old but in good shape. Not close to the metro but you have a bus station near the hotel. I think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes 😅 One night it was a party on the ground hotel area and it was quite noisy till 1:00AM

We keep coming back to the Holiday Inn as it's location is perfect for our needs; the room is ideal, spacious and the fact it has a fridge and safe makes it better than most comparable Hotels. The Breakfast is always good, however, the sausages on our first morning weren't as good as normal, they were even better the second morning. There is a new menu and apparently a new chef, the food in the in the evening was excellent and a massive improvement over the last time we ate in their restaurant in the evening.

My only complaint would be the sausages on our first breakfast weren't up to their usual standards

The spacious balcony was absolutely awesome with comfortable seating and a fine view to the canal lock and surrroundings. Lovely! Stayed at the executive room, lots of space and table room, the armchair with the foot stool was a good touch for resting tired feet as well. Complimentary water, snacks, chocolate and Pepsi in the minibar.. Brollies for rent in the lobby was useful service. Wonderful 6 nights' stay. Will definitely return.

Being relatively near to the airport, the aircraft noise in the area can quite obviously not be avoided, but there were no night flights and the room was well and soundproof if you kept the balcony door closed. Outside, you just take the rough with the smooth. And hey, the permanent residents of the neighbourhood take it as.well. It's not too bad, after all. Have stayed near Silvertown many times as well so the City Airport noise is familiar too.

Great customer service and staff are always willing to help. We asked if we were able to check in early as we had to arrive early to catch a musical we are attending and they allowed us in and at no extra cost. We called the night before and was told they will try their best and just to call again in the morning to confirm if they are able to. Sweden from reception was very accommodating. Location was convenient for us and not too busy. Breakfast is good and also has a Starbucks in the hotel. The room is clean, not too cramped up with plenty of space to move around and it has everything we need. We requested the rooms close together and managed to get this. We did not manage to use the Gym as we only stayed for one night but it is available. Parking was available although had to pay £14 for 24 hour parking , it was secure so we were happy with this.

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Lovely comfy bed, very clean, and impressively spacious bathroom. Pleasant staff. Nice and relaxing bar area. Hotel itself is very easy to find, with it's canalside location.

Wasn't expecting to be woken up both mornings just after 5.30am by loud low flying aeroplanes (even with the window closed). Had hoped soundproofing would've been better for somewhere located on a flight path. Also had no mobile phone signal in my room, and the friendly staff were unfortunately unable to help me get onto the encrypted WiFi with the password provided. Could only access Internet and phone line by sitting on the seat outside the front entrance (which was actually quite pleasant, apart from the background traffic noise).

Quiet, had a hairdryer, iron and ironing board, and mini fridge.

Great Staff in reception. Nice room. big beds. Bath and Shower. Very conveniently located for Brentford High Street. Great Pub over the road. Late Bar. Really good Breakfast The whole monty, Warm Pancakes, great selection of Fruits, Cereals and Yoghurts, Excellent Cooked Buffet, All Fresh!! A Toast machine that works. Available til 11. Staff signed me up for IHG which meant we got free Wifi and didn't have to check out til 2pm.

Just a couple of niggles. Hairdryer didn't work, Got a call at 12.30 asking me to vacate the room despite me being upgraded to IHG. Would have liked to see Crumpets on breakfast menu. Maybe a Sofa or additional chairs in the room as only 2 there for 4 of us

EVERYTHING WAS ACCORDING TO MY EXPECTATIONS. ESPECIALLY SYON PARK BECAUSE I CAN'T MISS MY MORNING WALK AND WAS VERY CLOSE TO THE HOTEL. HOTEL'S LOCATION WAS ALSO GOOD SINCE I DON'T PREFER BUSY AREAS WITH NEARBY AMENITIES.

PARKING SHOULD BE ALLOWED FREE FOR ONE CAR FOR AN IN-HOUSE GUEST AND IF IT COSTS AROUND £100 PER NIGHT. I THINK THE HOTEL WILL BE FULLY BOOKES AT ALL TIMES BUT COMPARING THE LOCATION AND SURROUNDING OF THE HOTEL. IT SEEMS TO BE QUITE BETTER THAN OTHER HOTELS OF THE SAME RANGE.

The location is ideal if you want to be in London but avoiding busy central London. The hotel lunch buffet was absolutely delicious throughout the 4 day stay for my course. The room was clean and the staff were attentive and helpful.

I had to go to reception every day for the 4 nights I stayed to activate my room key card so I could use it, this was a frustrating and an unnecessary hassle. Same goes to the access key to the mini gym. Please fix that.

Easy location and check in Easy parking Lovely friendly staff Great seating areas Clean room Great breakfast

Booked a queen room for 2, this was advertised with extras Struggled to use coffee machine, only 1 cup so used the other option but only 1 t.bag, 4 coffee sachets (struggled to get them open) 1 pr of slippers, no dressing gowns as stated Said chocolate, this was 1 four finger kit kat Lighting bit dark around the tea,coffee area