Very kind and good staffs. Ameen from the reception was the first face we saw and did represent this hotel very well. he was very helpful and supportive and make our check in process go very smoothly. Also thank to Sajid for your service. The hotel itself has a very relaxing atmosphere with its lobby connected to the mall. Our Room was comfortable and when we needed to heat our food they actually offered to bring a microwave ! that has never happened to us before and was a very nice touch from the staff. We had our breakfast in the room and the food was extremely delicious with reasonable prices. their dedication towards their customers is unmatched !

nothing really, and I will definitely be coming back

Great service from the staff from the airport transfer all the way through to checkout. At check in we were given breakfast as a complimentary gesture. We were allowed to checkout two hours late to accommodate our infant who was having a nap and Alam Morshad, the concierge even arranged for a private driver for the day to take us around the city, view the local sights and then drop us off at the airport. The property itself is clean and connected to a mall housing an array of shops and restaurants.

N/A

We loved the service. We loved the spacious room. We loved the breakfast. We loved that it was connected to the mall. We loved that there were plugs everywhere to make it easy to plug in our technology. Overall it was a very delightful stay and we will definitely be staying there again in the near future.

It was a very windy day so when we went up to use the pool it was not available. Other than that it was a pretty perfect little getaway. Though the distant view of the beach and Souk Al Kout were lovely, it was very distracting with the rooftop of the Al Kout Mall air conditioners and other pipes

Decorations And it was very clean

Staff took time to serve us

Adjacent to kout mall Freindly hospitable,professional staff especially the Tunisian gentleman at reception Nice gesture of free upgrade to a suite

Furniture , spa need some renovation Roof pool is not safe for kids ( should raise the glass barriers since it’s by the edge of the hotel) - couldn’t find parking, parked in an empty land in front of the hotel

I appreciated the promptness in providing the rooms, check in was like 10 minutes. and the suite size was quite comfortable. The hotel’s location within a complex is a significant advantage. I would also like to extend my thanks to Mr. Ahmed at the reception for his excellent service and courteous demeanor

Nothing

The hotel was very clean and the breakfast was a very good selection … my room was cleaned daily and the staff are very polite and helpful … the hotel is attached to the Al kout mall where you can find places to shop and dine …

Nothing about the hotel but I feel I could have made a better selection of location … this hotel is not in the main city and a bit far out from most attractions …

Spacious, Clean, Elegant Finishing, attention to details ( lights inside closets, lights with sensors under bed when waking up in the night, etc.), friendly check in/out process, adjacent to Al Kout Mall, great breakfast options and friendly chefs...

Glass of window (sea view) was not clean and disturbed the superb experience. I understand sand storms but a 5 star hotel like this would have been perfect if glass windows were clean.

‏ I love this hotel very much. I feel comfortable, thank you ‏for upgrade my room❤️ was awesome. The breakfast has changed for the better, i Enjoy at swimming pool. The water was clean and the service was wonderful. I thank the hotel staff, especially the reception, , and Fahd & Pettri

Reception staff are awesome! Margarida and manager AbdulMahsob did everything they can to make our stay comfortable! Thank you both!! Rooms are clean furniture is modern. Complementary water is provided. Breakfast: Many options available, egg station, saj station, pancakes and waffles station, bakery selections, cheese table ... etc

Toilet seat too high for average height. If you are tall it will be ok. TV channel list is limited. The last night was rainy. Rain was so heavy and electricity went off for seconds and came back but some lights were not working. We called maintenance they fixed it but it happened so frequently that we decided not to call maintenance in the middle of the night! Also elevators and one corridor had some water dripping after the rain .