Nice relaxing hotel Friendly staff Very good breakfast buffett

Quiet far away from the center, you have to pay 5$ every time you wanna go in to the center and not depend on the shuttle We broke 1 simple shampoo bottle in the bathroom as there was not possibility to place and it dropped by accident. In the room it said it would cost 10$. At checkout we should have been charged 17$ for a bottle that costs in Europe maybe 4 or 5 $/€… Totally rip-off. After a short discussion the front desk personal was so friendly to NOT charge us for the bottle but still…

My Dream is our favourite hotel in all of Indochina as it's quiet laid back ambience totally suits our preferred holiday experiences and expectations. The staff are very friendly and helpful and always cheerful with nice big happy smiles. A special mention must go to the general manager Khamsaen and of course to owner Mr. Somnuek Bounsa, they are both very professional when dealing with guests whilst always maintaining their obvious pleasure in providing a second to non service. The location of the hotel in the village on the other side of the Namkan river makes for a beautiful tranquil setting yet is easily accessible by either the free shuttle bus, bicycle or as we do, by walking, the short distance to heart of Luang Prabang town. The in house restaurant is a nice cosy setting to enjoy their varied menu of well cooked and reasonably priced fare if you don't feel the urge to wander into the town.

Cannot speak more highly of this place. Value for money, this is a real resort boutique hotel and honestly could charge double for their bungalows (though the charm is that it's affordable and this beautiful). A genuine oasis, walkable to the town (we like walking) and staff are lovely without being overly attentive. Good English at reception and management. Genuinely made the extra effort wherever they could. Absolutely will return again, and again, and again. Also - SUPER comfy beds, and they bug spray your room on request - useful in the jungle surrounds

Nothing

Beautiful rooms overlooking the garden and river. Great breakfast with fruit, tasty Lao dishes, freshly cooked eggs and all the Western standards. Excellent shuttle service to and from the airport and into the centre of town. The pool looked sparkling clean, although we didn't actually use it. But best of all were the staff. My husband had an accident and had to spend 10 days in the local hospital with broken ribs. The staff couldn't have been kinder and more helpful. They brought extra bedding to the hospital to make us more comfortable, brought breakfast every morning, helped with the police reports, and more. All of the staff, but especially Sam, See and Santi, made the nightmare bearable. They treated us like family and we will always be grateful. This is one of the nicest hotels we have stayed in anywhere. It ticks all the boxes: charming rooms, good food, attractive dining/seating area, friendly helpful staff, family atmosphere, well-priced. We liked the location. It is outside the centre of town in a quiet local neighbourhood. The hotel runs a convenient shuttle bus into the center, or you can take a ferryboat across the river. We also liked the interesting 20 min walk into town, noticing something different each time.

Nothing to dislike

We loved this hotel for our family trip to Luang Prabang and can’t recommend it enough. We had a private family villa, down by the river which was spacious and beautifully decorated with incredibly comfortable beds. Breakfast had something for everyone and the a la carte menu was great and varied, with good vegetarian options. The staff were very helpful with organising excursions and train tickets. It’s a little further out of town than most hotels but the shuttle bus worked very well if we wanted to go into town for dinner. The grounds and the pool are beautiful with stunning views over the river.

We liked everything about this hotel. It was such a retreat on a lovely property. The room was so well designed. We had a garden and river view and were in an end unit that was very quiet. The pool was such a nice bonus in the afternoon heat and such a pretty tropical area. The whole resort is quite lush with plants ---loved it all. The breakfast was excellent and had so many choices. The staff was wonderful and attentive as well. A special mention goes to NuNa who was the sweetest and most helpful young lady --hardworking too! She first showed us to our room and throughout our 4 days there was continuously so friendly and helpful. The hotel is about a 15 minute walk in to the town but they also offer shuttles quite a few times a day if you don't want to walk. You can also take a tuk tuk or a taxi etc. We walked across the bridge most of the time and took the evening shuttle back which meets you at the post office area right near the bustling outdoor market. They also have bikes to use which we did one morning and had a great time. We would highly recommend this lovely boutique hotel. Its a gem of a place!

Our bedroom was large and spacious with a view over the garden that led down the the river. Our room was very noisy at night as some animal scratched and walked all over our roof between 3-5am every night plus a cat cried outside our room every night as well. The bathroom was a bit dingy and not as clean as the room. Otherwise the pool area was wonderful, staff as always in Laos were so warm and friendly. The hotel can help you with everything, the have free bicycles and can rent you scooters and organise taxis, tours etc. We had a great time here and the restaurant was good too. The Lao massage was great too. Thank you!!

We were 2 couples staying 4 nights in the Family suite bungalow - 1 bedroom; 2 more beds screened off in living area; 2 bathrooms; sheltered balcony with seating looking out over lovely gardens leading to the Nam Khan riverbank. Well equipped bungalow with air-con & fans. Superb buffet style breakfast included, awesome range of food! Decent coffee. Bar & restaurant available. Very attentive, friendly & helpful staff, some speaking decent english. Can arrange trips/tours + airport transfers. Free bikes & mopeds. Property located a 20minute walk, via a bridge over Nam Khan river, from the 'tourist centre' of Luang Prabang.. This suited us! Plus plenty of local food options & shops/stalls, plus interesting to walk the local area. 30minutes to walk to Mekong river, or property offers a shuttle bus quite close to river.

No complaints. But as 2 older couples we'd have liked better screening/privacy for the couple not sleeping in the bedroom.

The room was fabulous, we had a large room with a seating area and also a balcony overlooking the pool with comfortable chairs. Everything was spotless and there was a turndown service including spraying for mosquitos and setting up the mosquito net. Breakfast was lovely with an extensive choice and a lovely setting to relax and enjoy it. The staff were lovely and arranged for us to participate in the alms giving for the monks which was a great experience.

The location was a bit of a walk (maybe 25 mins) into the centre over the pedestrian/cycle bridge. To drive was a long way round maybe about 15 mins.

The welcome was instant and continued throughout our stay. The staff were exceptional and the facilities amazing. We ate in the restaurant one night and the food was a high standard. The choice of buffet breakfast was extensive and very high quality with a chef on hand to cook eggs to order. The manager was visibly present and engaged with customers daily. You got the sense that nothing would be too much trouble. The gardens to the river were immaculate. It's not in the centre of town but you can use the hotel bikes for free (make sure you test drive assome are better than others). It's 6-8 minutes into town. It's pleasurable. Even though you share the road with motorbikes and need to cross the bike / motorbike bridge single file, the faster motorbikes are very respectful of cyclists and hang back into they can overtake.

There were a couple of minor issues with the room but when reported, they were fixed immediately. The sunbeds around the swimming pool were very popular. During our stay, at times, there were a few selfish guests that seemed to monopolise the sunbeds or even reserve the sunbeds without using the pool. Maybe, there could be extra sunbeds placed elsewhere in the big garden for those who don't want to use the pool area. Part of our two room accommodation had electricity constantly and the other part was only operated when the key card was engaged. The mini fridge was in the latter part and so only things when we were home and therefore never really got anything cold. This didn't affect our stay but something for hotel to consider.