The location is closed to the airport. Nestled within residential and commercial arwa and also a green hill. Ample open car park and secured. First impressions were good, with a nice modern lobby and reception area. Thanks to Mr Bisrul, who takes time to explain about the hotel and upgrade our room to a bigger room as the family rooms were all taken up. It is spacious with a large sofa cum sofa bed. We requested an additional blanket and was delivered within 20 minutes, I was impressed considering the peak season. Honestly, I was very impressed with their staff, such as En Hakemi and Cik Sakinah, at the cafeteria who were working tirelessly to get the guest to have the best experience during breakfast.

The rooms were refurbished with nice wallpaper but quite dated. However, it's still comfortable, and the air-conditioning is working fine. The bathroom had a number of stains (eg, mould), which made it seem dirty. The breakfast was a letdown, with foods not warm enough and tea not being topped up. So my suggestion is that probably the space of the cafeteria could be expanded and management of the cafe during oeak season.

The location is very convenient. Its proximity to the airport is also noteworthy. Breakfast is satisfactory. The hotel is really quite wonderful. The lobby is a very pleasant place to be. It has a pleasant smell. The lift is also very fast. Their reception is very good and they are available 24/7. Their customer service is excellent.

There are no toothbrushes or toothpaste. I have to order them from Grab as I never bring them with me. This should be mentioned on the website so that we are aware of it.

The room was spacious and comfy,toilet was clean and spacious.Pool was amazing,staff were courteous and accommodating.Parking was aplenty and safe as they were gated.Nearby to eateries outside the main entrance and nearby to the airport.Deffinitely coming back for my quarterly heal trip.

The Nepalese guards were choosy to be courteous as they only greet the hotel guest and not the rest which are also customers.

Everything we needed for an overnight stay before returning to the airport. Quite large room, comfortable bed and pillows, great shower. We also had a meal at lunchtime in the restaurant and it was delicious. The taxi we booked didn't turn up and reception kindly arranged for us to be transferred. Thank you.

near to the Penang Airport n Friendly FO staff

First check in I got room still not clean n FO staff change my room with comp. voucher...but it okey I also as Hotelier n FO also understand about this metter...I not take it soo serious just for take note for next time pls double confirm with HK about room clean status

Location near to many food

The bathroom was not clean Ii) exhaust fan not working at bathroom Iii) bathroom ceiling having patches and some part have old water leaking mark Iv)whole room was not clean

No complaints..

Lateness of breakfast food available in fasting month...ie: unable to eat any breakfasts at all during our stay as breakfast served too late. I was very surprised that nothing available to eat before sunrise.

it's my son birthday.. They provide us with suprice of decorations rooms and piece of cake for free.. The room also spacious and worth the money. Thanks for the kind and thoughtful staff .. my kids enjoy the pool so much!! Definitely will come again

nothing

The staff at the restaurant but the lady at the Reception was not so friendly. Spacious room. The location because it is close to the airport for our early departure.

The bathroom in our room can see mould on the wall and not really clean.

The room that i stayed is huge and very comfortable. I booked this place due to early transit to airport. it is very quiet away from the buzzling city and offered a good calm environment for me to rest after a tiring trip and to recharge before embarking my work.

none for my trip