The rooms are spacious and superb, with magnificent view - day and night. TQ for hospitality provided by the staff afiq, irfan, fatin, nicholas, the housekeeping, receiving crew at the entrance.

Normally people will feel happy, welcomed upon entering a hotel with its signature fresh smell and nice piped music, that are soothing to ears. Perhaps the hotel should assess the location its timur cafe which is directly opened and exposed to its lobby.. The clanking sound of plates, dishes, cutleries, loud noises and strong food smell from the unclosed timur cafe above the lobby, could turn off people who are looking for tranquility. Some staff could learn from those staff mentioned, on how to smile and show some warmth. Maybe we are not rich.😇

Great room, great view. comfortable beds.

everything was great except for the check in process. took me 25 minutes to check in? wasn't pleased with the staff's attitude. she also did not tell me basic information like the location of the lift and the location of breakfast. just handed me the key after 25 minutes of wait and told me: here's ur key, ur room number is xxxx. like. that's all? how about "sorry for keeping you waiting"? honestly why does a simple check in need to take up 25 minutes? what is your staff typing on the computer when i've provided all my information during booking?

1) Pet friendly hotel 2) Courteous & professional staffs 3) Swift check-in and check-out.

They could offer some drinking water bottles in the room. And to consider better selections of coffee/instant coffee in the room too.

The hotel is generally nice, we liked atmosphere there. Location is just what we needed- not far from the George Town and Gurney Mall and at the same time quite place. The view from window is great, reception and dining room staff was always very helpful, kind and attentive. Branded toiletries also is very nice. The best thing in the room was big bed! We sleep with a child so it was great indeed. Breakfast was not bad , but nothing special. We also loved an Ascott bear presented to our child on arrival and when it was lost :( the staff gave us a new one, thank you for this.

It was comic to find that the 5 stars hotel with branded toiletries cannot put proper capsule coffee machine. Instant coffee is a shame … honestly. We were also upset by the quality of room cleaning. Basically they just made the bed and changed the towels. If you have got a shoes in middle of your room they would never even try to put them together, or clean the wine glasses… The part of the room with a sink was completely useless, i would rather use this space for sofa or smth more useful. Cocktails in the pool glass bar were terrible and expensive. As a final, we like the hotel, but yet many things to be improved to correspond price/quality.

Amazing building, very comfortable, just a really fantastic experience from check in to check out.

Only thing to critique was the breakfast, food was not the freshest nor tastiest.

the property is clean and well maintained. the breakfast had so many options and lots cooked to order the view was great from the room on 30th floor spacious room and well presented with hairdryer, kitchen area (but not for cooking), kettle, scales,

The light in bathroom was dim so unable to easily shave The tv had limited channels and seemed to be on a time lapse ( could hear speech and then lips move )

The room is huge and clean. Everything is new and in working order. The staffs in Timor cafe is awesome,very friendly and attentive. Basically, every staff we encountered were friendly and professional. Many eateries next door at the Gurney Walk. Even though we were given a low floor, one level up and facing the pool, the sound proofing was good enough to keep the noise out. Aircon is working very well and very cold.

Shower hot water tend to run out/low after 10pm. No lift to access basement car park. Housekeeping good but inconsistent.

The service team is exceptionally helpful and generous. Check-in went smoothly, handled by Marcus. He was giving the best service I have ever experienced in Malaysia. From giving us a great room, as well as a little condiments for us to cherish our stay there. Meanwhile, during breakfast the next day, their waiter and waitress have also given their best to cater to our needs. I would definitely recommend this hotel for a luxury and peaceful stay.

Food variation during breakfast did not meet our expectations, but overall, the taste of the food is good. They make roti canai on request in a more hygienic way compared to smaller stalls out there.

I stayed here for 10 nights. Great location by the sea! The room is super clean and bed is comfortable and firm. I like the ample space in the room and toilet in Deluxe Preimer King Room. Generally the breakfast spread is good although not very tasty except for a few basic dish like nasi lemak, vegetarian dish and egg. My favourite are the fresh hydro veggie and only on certain day they serve Lotus Leaves Glutinous Rice. Is a pity that in 10 days stay, I only tried once. I hope they serve it everyday so that most guests with short stay can savour it. Lastly, I would like to mention the staffs at the breakfast restaurant, they are friendly and helpful. Special thanks to Jensen who went the extra mile to serve us, especially my elderly parents. His generous smiles and service make up for the average food quality.

Nice and modern hotel with clean and well-appointed rooms. Swimming pool and gym on the 7th floor. On Saturday and Sunday, they serve afternoon tea there.

We ordered a guided tour of the highlights of Georgetown, but the reception just booked us a taxi and driver (at 50 MYR per hour), which was a huge disappointment. He drove us around 70 km while we could have walked to Georgetown, but we did not get any information about the highlights at all. We visited the snake temple and the Kuan Jin statue, which are not bad by themselves but not in Georgetown and are not part of the World Heritage site.