breakfast was cool, menu even changes slightly over the course of the 4 days i stayed, staffs at the entrance are quiet yet initiates to assist when they see the need arise.

requested for a room with sea view as that was my booking, however, the room i got had alot of bird defecates on the window, had a hard time actually taking good photos of the view without climbing up the chair for an area of the window that was cleaner..

Please was clean with few project coming up. Will be exciting once the projects are completed.

The power socket has issues. We have problem charging our phones. The internet is not strong enough.

Gurney Bay under Park Royal Hoel management is the best hotel we have stayed in Penang. Everything in the room is refreshed everyday. From towels, bottles of water, bed sheets even fresh daily apples. These small touches made our stay restful and enjoyable after my wife was discharged from hospital and need the extra time to recover from her medical event. The staff from reception to the doorman were courteous and helpful We could not ask for more.

The stench outside of the hotel that came from a drain between the hotel and the new Green Bay Park. I suggest that the hotel management should alert the Penang council of the sewage stench that really spoilt the seaside ambience. A simple flush of the drain should remove the stench.

Gurney Bay Hotel stay was a pleasant experience. The room was comfortable and spacious, the beds cozy. Complete set of toiletries are provided, bedroom slippers, drinking water, even apples to munch on. It's location is also near shopping malls, beach and eateries. Breakfast was delicious and served in a calm and organized ambience, no rushing for places or time schedule to adhere to. There were no breakfast vouchers to worry about. Entry is with room numbers. Check in and check out is a breeze. Parking is easy and convenient. No cards or validation of parking tickets required. The surrounding is scenic, especially at night. The staff is very well mannered, polite and helpful at all times, from the front desk to the chefs as well as the housekeeping staff, bell boys and all. Truly a pleasure to stay at this hotel.

Breakfast was great!!! A wide selection and usually very hot and fresh. The water views from our room was great!! Lovely view. The staff were all VERY friendly.

The pool could use some work. The water was not heated so it was VERY cold. Too cold for me and my son to use. The kids pool was good but also cold and there were many sharp edges so I had to make sure my son was VERY careful. He did cut his pinky toe on one of the sharp edges so we left because it was bleeding. They also don’t let you take the towels to your room and don’t let you sign them out so be aware if you’re bringing kids. Bring your own towel if you want to wrap them up to go back to your room.

The hotel building exterior looks small compared to the tall structures around it, but the hotel is every bit as good. The view from the sea view room had a nice view of the sea as well as the Sunrise. The complimentary soft drinks and fruits were a nice touch. The location is excellent. Close to a lot of food courts as well as two malls with food courts, restaurants, and grocery stores. There's a nice stretch of walkway if you just cross the road. The staff is friendly and helpful. My expectations were low knowing that it was an old hotel but it did not feel like an old hotel. I had a very pleasant stay.

The shower is in a bathtub and while it's my problem, I have a leg problem that made it hard for me to get in. I wish it just had an enclosure for a shower, maybe as an option. Room lights were not very bright but that's how most hotel rooms are.

Love the extra touches and complimentary extras like the fruit and drinks. Comfortable bed and lovely view to the sea.

While it didn't bother me in this visit, there are a few things that management needs to take note of and hopefully replace. The shower area had a rail, which was supposed to be a grab rail, but instead, a cheap and flimsy towel holder was installed. From a health and safety point of view, this is not safe. Should any guest slip and fall due to the 'grab' rail not being strong enough to support the weight of a normal person, it would be costly, and the company might suffer reputational damage from a preventable incident. Secondly, the wallpaper is peeling at a corner, so minor maintenance repairs would match the 5 star rating of the hotel.

Have been coming to Gurney Bay (previously Evergreen Laurel) for many years now. It has an impressive lobby and a feeling of quality throughout the hotel. The breakfast offers a wide variety of well prepared food. The rooms are spacious. The sea view rooms are worth the extra

The check in took an age. There doesn't seem to be a porter service any more. We struggled in with two heavy cases plus holdalls with no help offered. It was the same when checking out. The rooms are looking a bit dated, particularly the bathroom. The otherwise great pool area is now shaded for most of the day by the huge tower recently built next door. We will still return to the Gurney as it offers a high degree of comfort at a reasonable price.

I love all the facilities the staff was so.good, all good and nice answer inquiries and request perfectly. My family love it

Need to hire more staff at health club. Me and my sister had bad experience male visitor trespassing the female sauna when its a FEMALE SPA FACILITIES. we are shock a man suddenly enter the sauna room when both of us was in there. Thankfully the hotel male staff realise and chase him out. Please hire more staff to guard the female facilities cuz it is dangerous if the female guests was using the facility alone...

I really loved my stay at the Gurney Bay Hotel, specifically because the room was super comfy, and the staff's services went beyond what was needed of them. It was quiet, it was cool - the sea view wasn't the best but I did enjoy being able to people-watch from the window. It's been a while since I was served with complimentary fruits (apples, they were sweet too!) in the room, so I enjoyed the extra gifts.

I wished the breakfast buffet choices were a bit more diverse, and for the staff at the cafe to be more attentive, but otherwise it's fine.