I love the location and the water pressure are good and hot/cold water are way very consistent. Despite of being old hotel, the ac in the room is cold.

Dirty towels, all female receptionist during my stay do not know how to talk in english and help. When we need utensils during nigh time, ask for one they simply said restaurant close and not even bother to offer any other solution. Bathroom door making a cracking sounds (room 1611), other than that all good for my gateway for 3d2n stay in JB.

The room is comfy, clean, worth for what I've paid off, varieties of food at cafe (breakfast included for 3 pax!).

the lady at front desk is busy with her phone (sounds like she is having a personal call), I have to ask which floor the room is located, whether the breakfast coupon are provided, she didn't even informed me where is the cafe for breakfast, she didn't even telling me how to get to the car park, how to claim for free parking etc. I even have to ask the concierge, how to get claim for parking!

Free parking but need to validate your Touch N Go card at the reception every time you want to go out. Spacious room with facing Singapore strait. Gym is located at 11th floor and equipment is ok. For food, a lot of variety you get to choose from. Walking distance to restaurant and other amenities.

You may heard notice from the TV from the other rooms and also from the bar/restaurant below especially during night time.

Breakfast

Reception was not friendly.enough..especially during my check out to return the acesscard...the staff name Farhan nvr even smile or say thanks after I return the accesscard....as a front customer services... at least smile will do...this my first and last stay at New York Hotel.....

Spacious with good beddings

The lousy connecting wooden doors...Can hear very clearly what the next door neighbor is talking or doing...Very very disruptive when we are tired and wanna rest

It’s cozy and comfortable and the staff are very friendly and helpful

The room 1508 bathtub after putting on the stopper water still can leak through, the shower holder can’t hold the shower head, easily fall off and the alarm clock near the bed seems faulty unable to set, I think need to do some maintenance

All about my room is okay... view okay.. the staff friendly.. breakfast also good... I am Johorean, but due the view there I'm taking pic in the room facing the morning view, people assume I at Cameron/ Penang...☺️

Have a period while waiting for my lift, have smell something stinky like baby diapers. (around 8:00pm), when I comeback to the hotel (around 10:00pm) the smell still there, maybe someone throw something in the trash can.. but tomorrow morning during breakfast, the smell already gone...

Large and nicely decorated room. Comfy bed. Appreciate for having the ironing and board here.

Too many people at Ground Floor when we arrived, I think only during Ramadhan, as there's a Buffet Breakfast. I thought it was over subscribed. There are too many tables and arranged too closely.

Location is good. Very near to singapore border. Lots of restaurants nearby. Staffs are very accommodating. Thank you Rooms condition acceptable. Wear and tear here and there but still okay.

Limited choices of breakfast. Toilet lil bit mouldy Elevator to parking and to rooms are at different places.

Everything except carpark arrangement.

Carpark arrangement can be better improved. Instead of making us validate the TouchNgo card at reception everytime we want to go out, they can validate just once during check-in using our room number. Other than that New York hotel is a perfect place to stay.!