The breakfast was excellent & the location is unparalleled. Cleanliness standards were great, thanks to Mukhlis who was our housekeeping staff on 21st floor. If you want to make use of the transport options at KL sentral this is it - almost all lines lead to KL sentral one way or another & the hotel is at literally spitting distance from the station not walking spitting distance top it up with a fairly sized mall access direct from hotel to Nu Sentral mall. The surprise & the highlight for me came when I was checking out & one of the helpers asked me about my onward journey, I was due to take the KLIA xpres train to the airport & had 7 pieces of luggage that I was planning to cross the road to the station with in turns of 1-2 pieces per road cross. I think the helper's name was irwan & he offered to get the luggage to the station, not only that he helped us cross security loading & unloading of luggage right till the batik air flight check in counter. This ladies & gentlemen was truly 5 star service from a 4 star establishment. There is no doubt in my mind that if I return to KL this establishment will be one I'd check back into without a doubt! For kids & fams, decent sized infinity pool was a plus with excellent timings, longest I have ever seen in a hotel since 2011.

Although water bottles were complimentary, maybe install water dispensers or give larger 1.5 litre bottles to reduce plastic waste. Breakfast end time should be expanded to 11am, some of us are there for vacations & would like to operate at a slower pace!

I have stayed at this hotel regularly since 2015, usually for long periods of time eg. 19 nights in 2022 and a total of 15 nights (2 nights then 4 nights then 9 nights) on this stay. I like the hotel's central location, the helpfulness of the staff and the facilities that are offered. It is right next to e KL Sentral Station from which trains, buses and taxis go, and there is a large shopping centre (NuSentral) next door. I had an issue with my room allocation on the third part of my stay this year which was quickly resolved when I wrote to the manager. The hotel also offers a very comprehensive breakfast.

Food prices in the restaurants are extortionate as is the cost of getting laundry done - this is not unique to this hotel though. The hotel is also not very good at acknowledging regular guests. As I said earlier, I have stayed at this hotel many times since 2016 and yet I am never welcomed back as a returning guest! I stayed there for three separate periods this year and yet was 'just another guest' when I returned each time. It would be nice to be acknowledged when returning, a characteristic of great hotels all over the world.

The breakfast was outstanding, a large and varied selection kept well topped up. The location (for me) was excellent, close to the KLIA Ekspress and monorail. All the staff were very pleasant and helpful, and the rooftop pool area was very welcome after a day out.

There was just something a bit missing. The hotel is modern and fairly trendy, but at the cost of any soul or character. My room was upgraded, and was comfortable and pleasant (the bed was the biggest I've ever seen), but still a bit utilitarian rather than luxurious. But maybe that's the intention. Still good value overall, I think.

The hotel is located close to the Nu Sentral shopping mall and KL Sentral station. It is easy to get to the hotel from KLIA and return to KLIA. The location makes it easier to get to places within downtown Kuala Lumpur. Their facilities were good and we used the swimming pool to relax in the morning. We had a relaxing time there. The room was spacious and the facilities in the room was good. They allowed us to extend our stay as our flight out was at night.

Our room was close to the Sentral Station and thus it was easy to hear suburban trains coming into the station as they were braking. It is not the fault of the hotel but the noise can be distracting.

A very clean and moden hotel, staff so polite and helpful with any questions. Rooms are spacious and clean with very comftble beds and large shower areas. Roof top bar and pool gives over the city views with a good selection of bar food and beers. With an MRT and shopping Mall right next door it's easy to navigate to central city.

Brekfast dining food area is a little small when it's busy with guests so worth waiting until last min so not so busy. Only a small thing but no dark rum in the bar which seems strange considering the size of the hotel (but not a deal breaker) in all very good.

Clean, comfortable room, with tea/coffee, fridge, ironing board, safe, and great shower. I borrowed a cable to connect my computer to the TV via an HDMI in the wall socket. There's a great swimming pool and bar on the roof. Best of all, it's just across the road from the KLIA express and main train station. A large shopping mall right next door, with coffee shops and restaurants. The museum is a short walk under cover - well worth a visit -- and a lovely park just beyond that.

Terrestrial TV only, plus a BBC, Bloomberg and Discovery channel. Would have been perfect if it had satellite or cable.

Breakfast, swimming pool, gym,location, parking, entertainment...

Some reception staff not respecting the visitors especially one lady manager..

Location is connected to Sentral mall n transport hub., it is so convenient for one to go anyway by Monorail, MRT n intercity especial where traffic is heavy via grab. Check-In personnel were very polite, helpful. Room was spacious, bed was comfortable. They were coffee, tea, bottles of drinking provided daily. Gym room was bigger then most hotel n well cleaned. The cafe serving staff were friendly, polite n full of energy. There were good varieties of mixed culture cuisine. I will strongly recommend this hotel.

Lighting very dim to my liking. Room phone was complicated to use, so was the TV, unable to lower non increase the volume. Pillow was soft to my liking but this is just my personal view. Despite the above, will strongly recommend this hotel.

the hotel helped in decorating the room for my kid's bday although it was a last-minute request. They were so nice to improvise and decorate the room. They even left a cake on the next day in the room. The room, hotel concierge, staff were extremely helpful. The swimming pool is open til 11pm and that is a bonus. Towels are provided on site and great pool for kids and adults. Oh and the hotel is connected to a shopping centre that had all the shops we frequent.

The rooftop bar is severely overpriced. You can get cheaper options across the road opposite nusentral or even from a convenience store which are aplenty near the hotel.

Check in was easy, the room was spacious clean and comfortable, the breakfast was wonderful, facilities great especially the roof top pool, great location just minutes from the KLIA express, check out straightforward and quick. All the staff were friendly and efficient, always with a smile. Special mention must be made of Jahidul, our room housekeeper on the 18th floor. He kept our room clean, tidy and well stocked throughout our stay. Always with a smile, he was a pleasure to talk with and is a great asset to the hotel. I look forward to staying at the Aloft KL Sentral again in the future.

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