First things first, I really liked the receptionist's greeting when I entered the hotel. I enjoyed the vibe, her smile, and how she explained everything about my room.

The cleanliness was not so great. When I entered the room, there was hair on the floor, and the tiles in my room were cracked😊

Front office staff helpful and friendly. Clean bedroom though a bit dated. Location near to eatery outlets and restaurant. Even the hotel cafe is a popular spot for dining. Parking lot ok. Aircon good cooling.

Need some maintenance in the bathroom. Pipe leaks. Shower casing a bit hard to press to let the shower cream flow. I think time to refurbish the room or all the rooms in the hotel to remain competitive. No lift so not recommended to those with knee problem. Not sound proof and nxt door noises can be clearly heard.

The room is very clean, friendly staff, and the location is very strategic. Also cheaper than other hotels in the area.

Don't have much to complain about, perhaps just an 'ick' which the air conditioner in my room only directed towards one bed. So the other family member got some cool air while my side of bed didn't receive any cool air conditioning 🤣 so it's very hot to sleep.

The staffs are friendly. The ikan pipus (I ordered combo B) at the ombak cafe downstairs was good even though it was a bit spicy.

It was hard for us to find grab car that want to send us to the hotel. Especially at 5:30pm onwards, perhaps because of the location. Other than that everything is good.

Staff was always friendly & helpful. My request for a preferred room was fulfilled i.e. facing frontage.

The bathroom was not very clean. You could see black molds on floors, corners & walls have marks. Pls improve on this. There was no bath cream/ gel/ soap. Luckily I brought my own.

location is good with few eatery nearby. within walking distance to city and padang merdeka. Very friendly, gently and helpful front desk. Good memory. Room is big.

Room lighting could have improve a bit. some minor repair work on furniture and bath room corner.

The bed is nice and the room is ok. Tv function well despite often lost signal. 😂 No wifi in the hotel i guess except in their cafe.

The floor is sticky. And few strains of long hairs can be found on the floor. Maybe the cleaners. I don't know.

The breakfast is not included. There is separate cafe below the hotel. The location is good, there is food place everywhere within walking distance.

The cleanliness of the room is not satisfying. There is still hair below the bed when checked in. The shower and toilet is quite good except that heater did not work as it should.

Helpful and friendly staff

No railing at the common ironing board to hang ironed clothes. A small one would do so that we can iron a few pieces one go. Perhaps to further improvement, to fix a chair lift at the stairs to assist those who need them. So more guests can stay at the hotel.

Staff at frontdesk is very helpful & friendly The room quite big & clean Location is in center city To find reastaurant muslim food also easy to find

Just one comment is about aircond in the room not cold.. next time please service the aircond or change a new one ..