The location was optimal, in terms of being close to all of the tourist attractions, but not in the middle of the noise and chaos. The staff was very helpful and available for any questions. The breakfast was amazing and so diverse. With lots of local faire.

They did not tell you about the foreign tourist tax upon booking in. It was not a lot of money. But after paying for the room in advance, I did expect an additional charge at check in. And at a time that you could not cancel without penalty. So I I felt that I did not have a choice - so you have to pay what they demand. Kind of like a ransom.

(Premier King Room) Came to Melaka after 15 years for family vacation. It was a great trip @ Swiss Gardens Melaka. We were welcomed by friendly consensus! Special thanks to a very helpful and polite front desk staff, Eugene! He guided us on must visit spots and a copy of the location map too!!!👍👏👏👏 Rooms are big, clean, and comfortable. Our room comes with a balcony and beautiful lake view. It would be great if they placed some outdoor furniture on the balcony. Walking distance to Jonker Street, must try cafes and restaurants. The hotel is surrounded by plenty of eateries, amenities, and mall too. Sadly, many shop lots at the mall are closed down due to Covid impacts,(* but they are recovering and some nice dining place with vegetarian options available!*) Safety24hrs security walkabout makes us feel safe! Food and drinksReasonable spread of breakfast buffet. Taste good too. Noteworthy detailsThey have excellent and well maintained pools for adults and children!

Nothing

1. Location 2. Food 3. The friendliness of the staff 4. Spacious room

1. Free parking was too high 2. The Shore shopping mall need more famous brands to come in

I like the location of the river, which is situated near the town and has convenient access to it.

The buffet had nearly the same menu, and some people didn't know what to eat. The worst part was that they didn't lock the door that connected the rooms. It was a nightmare when the next-door guest suddenly opened the door.

Checking in and out was very promptly done. Staff was generally helpful. Ample parking space on 3A and it's complimentary since we had a premier room. Breakfast was ok. Staff managed the breakfast crowd very well. However, considering it was raya holidays, hotel should have included some typical raya dishes e.g. lemang, rendang, nasi impit, to spruce up the festive mood.

We booked 2 rooms - Deluxe Plus and Premier King. The mattress in the deluxe plus room was so uncomfortable,, my back hurts waking up each morning. The one in Premier king was way nicer..the rates for both rooms were not much of a difference... so i strongly suggest hotel mgmt to look into this matter.

Very spaceful room, nice views on the river, balcony. We pad for "all you can eat breakfast" ad it was worth it. The staff was very helpful and friendly. I also appreciate the bathroom cosmetics.

Vhen visiting the pools, there were no lifeguards at the moment and also no towels, all were allready in use, so we had to use ours from the room. Entering the hotel for pedestrians is not so comfortable, the pavements are somewhat narrow. The armchair in our room was polluted by the clay, even the shower box may be cleaned little bit more, but bathroom was good at all.

It was our second stay at the hotel. Last year I was on a business trip staying there, got a bigger room during the time, expected to get the same room, unfortunately we got a smaller room. A plus is that the room has a bath tub so my kids are happy with it. The pool was big and has a separate section for kids to enjoy with slides, splashing buckets and sprinkler structures. The breakfast has an acceptable range of cuisine for the price paid.

One of our bed was old with faulty springs, it sunk down with weight while the other bed stood firm. So it was not comfortable to sleep on. The pool was super cold. It was not raining during the day but was cloudy most of the time therefore it was generally colder than usual. But it would be great if they equip their pool with heating system of some sort because it was really colder than a pool should be during day time. We had to pay the extra head for our 7 year old daughter for breakfast while last year they did not even asked the ae of my child. Maybe new policy for the new year, not sure on that.

I had a pleasant stay at this hotel. Staff were friendly and quick to assist with any requests. The location was convenient, close to major attractions, and the breakfast was a nice touch. However, the Wi-Fi was a bit slow, and noise from the hallway was noticeable at night. Overall, a good value for the price, and I’d consider staying here again.

The hotel had a few issues that affected my stay. The room felt outdated, with worn furniture and dim lighting. The air conditioning was noisy, and the bathroom had a strange odor.

Unlike Swiss Garden KL , the facilities team switched on the aircon with their own access card. When I checked in the room was cool. The breakfast food is excellent and good value for unlimited flow tasty items. The staff at restaurant are quite efficient and shown tremendous hospitality. The location is excellent along the river best for morning walks and evening stroll. Security guards are available at all touch points ensuring excellent safety measures.

All are good , probably my huge snoring sound affected my wife’s sleep. But I had great sleep and bath facilities are superb. There is nothing to dislike in this excellent Hotel. Long Live their service.

Fantastic location next to the river. There’s a red wooden boardwalk across the road that takes you into town in about 15 minutes. My room was on the 27th floor, super high with a far off sea view. Everything was clean, shower good and bed very comfortable. The fridge was quite noisy at night but I’d bought ear plugs so used them. Plenty of tv channels in English but tv fixed to the wall so unable to use Amazon Fire Stick as HDMI was at the back. WiFi was excellent. Didn’t use any facilities because I was out most of the time. Shopping mall next door with entrance straight in from the lobby. The location was perfect for me and I would use this hotel again.

Double glazing not good in my room so I heard noise from outside.