The fact that it's a historical site and that its centrally located.

We rented the Marquesa's room. We were swarmed by mosquitoes all night long despite having all three terrace doors shuttered. My wife woke up with bites all over her arms and our 5 month old baby was bitten all over her neck and face. I had a few myself. We covered up with the blankets as best we could. We also turned up the air conditioner to reduce the mosquito activity. This prevented things from being worse than they were. We survived, but it certainly wasn't expected and kept us from enjoying our stay as much as we might have otherwise.

The hotel is gorgeous. It's actually a spot where tourists take photos from outside. Very nice, helpful staff. Comfortable beds, big bathroom. Location is right in the middle of the city

There are a couple of issues preventing me from giving a perfect score: no air conditioning, there's a fan in the room but when temperatures outside reach 90 degrees it's not enough. Only one power outlet on each side of the bed. You can either connect the lamp or your phone. In these times it's inconvenient.

Breakfast was not included, but available as a separate charge. You have to pay for any meals individually - they cannot be charged to your room. The breakfast menu offered a good selection at reasonable prices, and the portion sizes were ample. Breakfasts were enhanced by live piano music starting at 9 AM.

Coffee service and refills were sometimes slow.

This hotel was a total delight. The property is historical and beautiful. The staff are incredible. They went above and beyond - picking us up from and taking us back to the airport, arranging for my husband's pants to be pressed the day we were attending a wedding. The breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your room. The location is in the heart of the historic district and easy to walk everywhere. We will definitely go back. And while not the most important element, our shower had the best water pressure that we have ever had in a hotel!

I can't think of a thing.

Casa de la Marquesa is a beautiful colonial Mansion in the heart of Queretaro downtown. The rooms are elegantly appointed with a very comfortable bed and a lovely bathroom with all amenities. The staff is very friendly and helpful. Overall it is an excellent value for money and a wonderful experience of Colonial Mexico.

n/a

This is an incredibly beautiful hotel located in a great place for exploring the city by foot. It is very private and feels very safe as they have a large staff on hand at all times.

For this type of hotel, certain amenities could be improved. Unlike the other hotels we stayed at in Mexico, there was not daily water provided for drinking. Our final day we received water. The lighting in the room needs to be improved, several bulbs were out or missing. The bath linens were inconsistent... some days no hand towels. Some days no bath mats. Breakfast was cold and uninteresting enough that we actually ate out our final day. This stuff isn't a big deal for me as a traveler, but clearly this was a very high-end hotel and they should be doing a better job.

Locations is great ! Very comfortable bed. The food is really good. Most of the people working there are very nice. Ricardo plays the piano beautifully.

Nothing

This was a one-of-a-kind experience to stay in a fully restored colonial mansion. Beautiful arabesque details, medieval tapestries, elegant old-world detailing and charm--this let me live a dreamy fairytale fantasy without sacrificing modern comfort. The location was in the middle of the historic center, so accessing the museums, historic tours, and colonial boulevards was a short walk away.

Truly no flaws.

room size was great, above my expectations, the restroom is not the very modern approach, which fits into the hotel concept. Its close to the city center, near everywhere, and easy to find a spot for lunch around

This is a beautiful colonial style hotel, nicely decorated with careful detail. Our room was very spacious, so was the bathroom. The breakfast, included with our stay, was delicious. The added bonus was a pianist who serenaded everyone while having breakfast. I recommend this place.

I didn’t find anything wrong with this hotel.