The hotel is in fact even more beautiful than the pictures show. You wake up in the morning to the sound of birdsong, can revive your spirits under hot water in the rain shower and are then served an exquisite breakfast. The coffee from breakfast can of course be enjoyed in the beautiful inner courtyard or on the roof terrace, from where you have the best view over Queretaro and its churches. Afterwards, you only have to take one step out of the door to find yourself right in the heart of Queretaro's old town. I felt very comfortable and the staff are there for you around the clock.

This lovely hotel is in the centre of the Centro Historico and it is very easy to walk to all the beautiful squares which make this a Unesco World Heritage site. There is a very friendly bar opposite and we ate at a nearby restaurant Tikua (which was excellent) when we were not working. The hotel is comprised of a variety of different rooms, mainly I think suites effectively. We had a beautiful bedroom with a linked bathroom and upstairs a sitting room. This was around £100 per night. The rooms are around a leafy courtyard or a roof terrace. That roof terrace is lovely, with plants and trees. There is a bar but this was not open whilst we were there. I really loved that this is an ancient building lovingly restored by its architect owner. From a pre Spanish irrigation system to the enormous doors with Art Nouveau metalwork and restored painted walls. So beautiful and matched with modern (but in keeping) additions where necessary. I would be delighted to go there again. The breakfasts were great. We had fresh fruit, a small amount of yoghurt and Chilaquiles with green salsa and eggs. Excellent. The staff were very very helpful indeed. The cook wrote out her recipe for green salsa, which was lovely!

Nothing.

Location was great! We had a car and I did not know I could park it at the hotel so nest time we will do that. Would be great if they made that obvious on their website or when you booked. Or perhaps I just missed it. We also ate at El Encuentro which you can actually walk to from inside the hotel through a series of hallways and outdoor patios - even takes you through a very old kitchen that was used over 100 years ago! El Encuentro was great for dinner!

Nothing - perhaps that we only stayed 1 night there.

The hotel is beautiful and very clean. Tall ceilings with ample space. There is a wine store with Queretaro wines across the street so could enjoy a glass of wine outside our door on comfortable seating beside the water fountains. Very comfortable bed. The attached restaurant El Encuentro was exceptional.

Considering the header of this property read “and Spa” the spa was underwhelming. Spa personnel was very good but for a facial, they had no equipment a high end spa would have. Front desk staff accepted my Spa reservation at 8:00 am that morning for a 2:00 pm treatment and then asked for a credit card as the spa is a separate business. I paid without issue then later received a phone call from a gentleman at the front desk asking if I could change the time. I could not, and was advised appointments need to be made the day prior. I would have done so but on the spa menu, I found no mention of such. In the end, they kept my appointed time. Showers were lukewarm at best. Wifi not working despite checking with front desk. Lobby music was quite loud after10:00 pm

Our stay was amazing! The staff, especially Cynthia and Adolfo, were so helpful with questions and great restaurant recommendations! They also arranged airport pickup and a private tour with Paco, who was on-time, great car and full of information…highly recommend him! The facilities are great, and we loved the rooftop terrace to enjoy a glass of wine. Rooms are large, and beds are very comfortable. Everything was clean and we always felt safe at the hotel and walking around the center to and from the hotel. The location cannot be beat! We would definitely stay here again!

Nothing…everything was great!

The room was beautiful and so was the hotel! The staff was amazing! The breakfast was simple, but delicious and prepared with love. The location was very walkable to the centro and many great restaurants.

We missed having an on site restaurant/bar. We felt like the price was just a bit high since it was lacking amenities of many hotels, but we were extremely pleased with the staff, room and hotel otherwise and would return again.

Casona was a beautifully restored historical home with an eclectic flare. Very clean room that was nicely appointed. The in-room jacuzzi was a plus. The roof top deck had a lot of plants and seating. It would be a great space for a medium sized party or business social gathering. In my case morning coffee and reading. The staff were wonderful although not all english speaking. But that was not a detractor at all.

I do not have any negative feedback. The hotel met our expectations and then some.

The casona is beautiful, impeccably clean, and well cared for.

Breakfast was serviceable, but not amazing. I did not care for the lavender-scented sanitizing product they used to clean the room, so I asked them not to use it, and they obliged.

Being this a boutique hotel with only suites it was a pleasure to be a guest in this hotel. You get to know all the staff and the suites are just beautiful for more details watch my Youtube Hotel Review : https://youtu.be/4bwh0Ti-kYw

The bar being closed and the too modest breakfast.

Fantastic property and beautiful architecture stunning rooms with various styles so your sure to find one to suit your need staff and reception and owner extremely warm and welcoming and accommodating I will definitely be back to stay when I’m visiting family definitely cannot go wrong with booking this hotel