The place is beautiful. The staff super kind, at lobby and restaurant. Perfectly located in downtown, not close to the traffic jams but at walking distance from all main gardens. They have my favorite jacaranda tree in the restaurant... It is a beautiful place! I am coming back.

Very nicely decorated rooms and facilities in general, excellent location, good cafeteria

A little bit noisy, as the room was very close to the common areas.

Tucked away in quiet and wonderful clean and modern rooms with AC

Sometimes during the day loud music is played in the cafe area

The hotel and the staff were wonderful. I would stay here again without question if I found myself in QRO again.

Fantastic friendly staff. Great location. The hotel is very cute and you can see how cool it was when it was new, but it is a bit run down. The price was very low however, so just fine in my opinion.

Funky jacuzzi tub and giant rain shower were difficult to use, a little run down overall.

the room was spacious and the bed was very comfortable, the hot tub was comfortable

The room was dirty, also the hot tub was dirty. They need to pay attention to cleanness.

Very clean and close to many restaurants and museums.

I liked the room, it was nice and kinda pet friendly.

For a misunderstanding I thought they had a parking lot but they didn't. I parked for a few minutes on the street while I was figuring out what to do and the police arrived! Huge thanks for the guy at the desk for letting me know but I parked so far away from the hotel and they didn't give me even a cookie for the misunderstanding, I don't want free stuff, I'm just saying that nobody check on me if I needed something or gave me a recommendation about a place to park, they simply didn't care. They claim that they are pet friendly but they don't provide anything for the dogs, like a bed or food bowls not even a place for the dogs to pee (like other hotels pet friendly) but they sure have a pet fee which I paid for my small pup, who didn't make any mess. Our room was the closest to the entrance and besides the hotel they have 2 restaurants and a lot of people come and go, also it was very noisy at night. They do not have a coffee maker like in other hotels, they only give you water. The staff was nice but they seemed surprised that we had a special price that we got from Booking.com and they asked us twice about that, they stopped when I asked "are you trying to make me pay more? Or what do you need?" And they stopped. When I come back to Querétaro I will look for another option.

The staff was really nice. The property looks pretty but devil is in the details and it requieres maintenance and a few repairs.

The rooms were very dark. The water pressure in the shower was terrible. The TV didn’t work. Parking is 3 blocks away and it’s very complicated to load and unload luggage due to traffic.

The styling of the room and outside decor. Bed was comfortable. Good location.

No parking lot. The receptionist is not there all the time. Shower and tub need upkeep.