I appreciated that each individual room was arranged like a studio, with easy access to a mini fridge for storage of snacks and beverages. The Family Suite with two bedrooms was amazing-- and the sofa was incredibly comfortable-- perfect for relaxing after a long day of excursions. The AC units all worked perfectly. The showers worked well with good pressure. The housekeepers are attentive and the reception desk as well, including offering water to refill our water bottles. It's just a short 40 peso ride from the town plaza and that's much better than the uphill walk! My family really enjoyed gathering in the pool to relax after dinner in town.

The double bed in the smallest room is quite small and only for one person practically. Unfortunately there was a child above my room and running back and forth playing all night and the floor/ceiling was thin, so it was a bit difficult to sleep early one of the evenings because of the noise-- but the reception desk assisted in resolving this upon notifying them.

Good location, beautiful hotel with nice design in the rooms ( simple and clean ). They clean the room when you ask for it and provide new towels. Location is good near good restaurants. We loved Bacalar it was our favorite place of whole mexico. Not too much tourists, authentic, beautiful paradis lake and nice prices in restaurants because in tulum or isla holbox its something else. This hotel had the best beds out of all the hotels we have been. We have two girls and the played a lot in the nice pool. We absolutely loved the place and the price is also very good when you consider what you get. Maybe only add a blowdryer. Thank you mayanah wish we could have stayed longer.

Nothing

The staff were outstanding! So friendly and helpful. The room was spacious and the bed was very comfortable. Also only 15 minutes walking to either downtown/the lagoon or to the ADO bus

The location was good but I think I would have preferred to be a little closer to the town.

This place is extremely comfortable, beautifully designed, and well located for the price. We stayed on a whim and loved it so much we decided to stay longer to relax in the room after many intense days in the sun. It's centrally located to a main street where you can get food and simple necessities. There's even an OXXO right around the corner, which we went to several times during our stay. It's only about a 10-15 minute walk to the nice restaurants, and only 30 pesos and a few minutes by cab. We rented a family suite and it was heaven. The beds are nice, the bedding was high quality and seemed brand new. There is staff there 24/7 which made us all feel really safe. They were also just very kind and hard working in general. This place is wonderful.

It could get noisey on occasion. Nothing that was a deterant. The kitchens could use some utensils for cooking.

Not sure why there are bad reviews. The staff were great, the apartment was spacious and kitchen had all the equipment needed. Everything is within a 15 minute walk.

The sofa bed needed a bit more of a thorough clean but otherwise the stay was great.

The room was spacious and well-equipped. The kitchen was very useful.

I think it was a bit expensive for what you get in return. You had to tell someone when you wanted to take a shower so they could turn the hot water on.

This property is absolutely beautiful. The aesthetic is minimal, fresh and clean. It is also so spacious and really well laid out in the room. The poolside was always peaceful and quiet.

It isn’t very close to the lagoon. You can walk there in 20 minutes but if you want 24/7 lagoon views and access it’s not as close as I would have liked.

Beautiful gardens inside the corridors and around pool area. Suites have a fully equipped kitchen.

No elevator to second floor. Refrigerator could be bigger since the kitchen has full size stove.

Staff was top notch, helped us out with anything we needed while we were enjoying our stay. We rented bikes to get around Bacalar and it was perfect. This spot is close to the bus station and a short ride to the laguna, which was amazing! Bacalar has so many cute spots to enjoy!

The room was very spacious and quiet. The pool area felt very cozy and cool with all the plants around. The internet was good.

The hotel is starting to show signs of neglect. The bathroom needs a proper cleaning.