The hotel was very clean and quiet, and the courtyard was a beautiful tropical oasis. Staff was very helpful. The included breakfast had some variety each day and was good.Neighborhood was very quiet at night. Unlimited refillable bottled water available at the bar 24hr. We were very happy that the hotel lived up to the pictures and reviews! We would definitely stay here again. 6min walk to main square where there were lots of shops, banking and restaurants.

The bikes available to guests were not maintained, and it seemed like the brakes were purposely dissabled to discourage guests from using them (for safety reasons). There wasn't an option that I could find for a king-sized bed, and our room had two double beds (not queen)... however, we did sleep very well.

Exquisite and unrivaled views over lake Bacalar with multiple scenic points to absorb nature. The most chilled and relaxed 5* I have ever stayed at; no rubbing it in your face or pressures to spend, completely focussed on your stay, relaxation and comfort. Easy access to the lake for swims alongside free kayaking and paddle boarding. Crystal clear pools. Spacious and very comfortable room with great shower and frogs on the balcony! Very helpful, friendly and respectful staff.

Breakfast not included, limited menu choices from restaurant

Loved this hotel so much and will definitely be back, walkable to some great restaurants & bars , safe ,my favourite place was the pool though , great rooms very spacious & friendly staff from reception to the breakfast staff

Just one improvement would be the bikes they offer ,all male bikes that are quite old but get the job done if you're going a short distance

Gorgeous big room, very clean, wonderful en suite bathroom, balcony. Super peaceful.

Friend and I booked together and she was offered a room that was ground floor, very dark and damp and where the balcony overlooked staff quarters (first one on left). Really shouldn’t be offered as a room option (not for the same price as others). Front desk staff seemed put out by the request for another room but in the end waived the extra fee (only rooms left in the tier above). Manager was never on site and felt like the other staff members were very junior when dealing with issues like this.

This hotel is an oasis, only four blocks from the Plaza Principal in Bacalar. We liked everything: the Staff is accommodating, warm and friendly; room and common areas exceptionally clean; pool area is beautiful, so inviting; adequate, off the Street parking; fantastic breakfast offerings, at reasonable price.

Only suggestion, would be an upgrade to in-room air-conditioning, as the unit took a while to cool room.

Beautiful place, the pool area is lovely to chill after a long day at the lagoon. Room was perfect and beds comfortable. Special thanks to Luis, helped us book a lovely trip on the lagoon, always there to help us out if we needed anything! He gave us the best tip for dinner, we had a lovely time! Also thanks to Carlos! Recommend coming here if you want to stay in Bacalar.

10 min walk from the center, breakfast wasn’t great.

Fantastic hotel, clean, quiet, great facilities. Every member of staff we came across was genuinely so kind and accommodating. The extra-large bed was amazing, best nights of sleep in a long time. Great location, about 10 mins walk from the centre, 15 mins from the lagoon.

Not a deal-breaker at all but I don’t recommend the breakfast as there isn’t much to eat and it is quite expensive.

Location is good - short walk to the centre of town and the lagoon, but also quiet at night so we could sleep well. The staff were absolutely lovely and so helpful, especially Luis on the front desk.

Only thing was we were asked to wait while our room was checked at the end of our stay - not a problem except we needed to leave quickly to catch our bus! So just giving more warning about this would be handy :)

If you don’t need a lot of luxe, but appreciate beautiful, creative design and friendly and competent staff, this hotel is for you. Just amazing the use of space and the thought that went into every detail of the layout. We applaud the architect. Yet it’s simple…. No “extras” like hairdryers, irons… but you can borrow from the desk.

Nice spacious 2 bedroom apartment next to the pool. The children of 10 and 13 years liked the net and hamac/relaxing chair upstairs most. Good breakfast with several options like scrambled eggs, Mexican warm special dish, pancakes and toast. Nice restaurant, good food, not a lot of options but fine and good cocktails. Really kind staff, nice pool, liked this hotel most of the 8 hotels in Mexico. 5 minutes walk to city centre.

Small detail: regular coffee included in breakfast but I prefer cappuccino and that is not in the price. I saw massage tables and bikes but make a list with prices in the apartment. But just an advice, everything was perfect.