Same block as Mr Taco, must try the fish tacos!! Two blocks from town square. Plenty of room storage. Quiet area as hotel is tucked behind other businesses. Good walks could be enjoyed by people and dogs alike. The breakfast next door was tasty. Free and good perked coffee 24/7. Water available right next to the coffee.

Our room was never cleaned the entire four nights we were there. I'd set our garbage outside the room as there was no dumpster available to dispose of it. I had to ask for new garbage liners at the desk but they were happy to provide them.

the hotel is really nice and the receptionist really professional and kind. At the moment of the check in we made also the reservation for the boat tour for the next day and the staff gave us very good and detailed explaination about the tour. Breakfast ok in the restaurant just nearby the hotel

only the room because of the size and above all because was the first one after the reception, on the right, and then we had to keep all the windows closed not to be seen from outside, and this also did not help the ventilation. anyway we definitely suggest this hotel

My sisters and I stayed here and it was perfect! The location was fantastic, the rooms were great (and smelled lovely), the pool was amazing and the staff were super friendly. The breakfast was great from the restaurant next door and we also went for an evening meal there (highly recommend). We had a car which could be parked in the car park next to the hotel which was great. Couldn’t recommend this hotel enough - right in the centre, feels safe and close to the lake! Thank you!

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Great location, lovely breakfast at the adjoining restaurant Finisterre, staff very helpful. Less than 5 mins walk to the town square for restaurants and markets stalls in the evening, 5 mins walk down to the lagoon as well for a swim. Also great to have water bottle refill area.

Could have done with an extra pillow each, also beware cockerels (several) which crow for min. 2 hours before and after first light - really not great if you are in any way not a heavy sleeper. We didn’t sleep past the initial crowing each night so we’re ready to leave for a new location by then!! I know not in the hotels control but it’s just to warn you.

Hotel Sur is very nicely located, close to the Laguna and the town centre. They offer a private parking spot, laundry service for a fair price, and complementary breakfast. It's a small-scale accommodation with spacious rooms equipped with AC and a huge comfortable bed. Staff are friendly and accommodating. The pool was area was clean and inviting and a nice place to cool down and relax.

Unfortunately, the WiFi was very unstable, although I must say the staff tried their best to help with that by offering a mobile hotspot. Also, the rooms are quite noisy (as is the case in many Mexican accommodations), and the neighbours have a few roosters that were crowing ALL. DAY. LONG. from 3 AM onwards. So if you're a light sleeper, bring earplugs ;). The complementary breakfast was fine, however limited. A bit of fruit or yoghurt would be a nice addition.

-The room was super lovely, spacious and just relaxing. -The barthroom was setup well, good shower -The room was also super clean which i like a lot -The location was so close the the city center it was really useful, just a 5 minute walk and you where in the big square of the town - The breakfast option was small in the restaurant(next door) but a welcoming gesture, with well selected options of quality dishes This is a good place if you visit Bacalar

-The water pressure was a bit weak for the rain showerhead but it worked -The power outlets where on interesting spots, to say in a kind matter That are my only small complains Overall a really good place to stay if you visit Bacalar

Location, Restaurant and Free breakfast was very nice! Spacious two King room. Beds were comfy (and I’m very picky) Balcony in our room was spacious and comfortable.

Loud BASE Music a few nights- not from hotel!! Safe had issues- had to call twice for assistance. Bathroom door wouldn’t stay open and occluded the vanity space while using mirror.

Stunning rooms and facilities. Even better than the pictures. The staff were brilliant and so helpful. Special thanks to Javier to went over and above to help us when we had a problem with our car (completely unrelated to the hotel). Breakfast was lovely, even some live acoustic music one day. Wish we had longer here.

Nothing!

It was so close to the lagoon. They also had complimentary water for you to fill in your water bottles and complimentary tea. The breakfast included was small but hefty compared to other places in our trip that only served you toast. Here you had eggs at the very least. We also enjoyed the pool, and the parking spots were right next to the hotel so we always had easy access to our car

The door to our bathroom was a bit clunky and hard to close. Not a big issue though.

The hotel is beautiful and the outside space is super pleasant. Location was great for us, just 3 mins away from the central square. The room was clean, had everything we needed. Also the staff were very kind to give us recommendations and keeping our bags for a few hours after the checkout.

We had a nice breakfast but the restaurant was too expensive.