well, overall, this is a wonderful hotel located directly at the Caribbean with white sandy beach, palm trees, baby sea turtles and so on. the prolongation of my stay was executed by the one of the hotel managers who was very helpful, BUT: see further below…

… However, I have to admit that the first night I booked was horrific due to the diesel generator next to hungalow 11 which kept me awake all night. However, thanks for booking I made an upgrade to the seaside apartment where I had no whatsoever noisy disturbance and enjoyed the stay very much! The included breakfast consists of a few fruits and a tiny amount of yoghurt and filter coffee .. everything else like eggs is quite costly to order separately….

The location, the experience, the staff and the breakfast were all perfect. We had the best Christmas ever at BT Live Tulum and are hoping to come back one day. Wi-fi was working perfectly for us, including on the beach. They had fresh beach towels everyday, enough sun loungers and beach beds for all guests and security made sure no intruders entered the property from the road or beach side.

Some amenities could be upgraded, such as the shower or window blinds, but honestly, you barely need anything if you wake up with a Caribbean Sea view, palms around you and a bit of fresh breeze.

The staff was exceptional, friendly, and very helpful with all our needs.

The only issue we had was that our room got a little flooded with water a couple of times. The staff said it was an issue with their water line and that they were working on fixing it. Some of the stuff in our room and our personal belongings got wet, which was a bit inconvenient, but the staff tried to be as helpful as possible and cleaned up the water on the floor each day.

We loved cabin #1, right on the beach. Literally watched the sunrise from our window. The staff at BT Live Tulum is amazing. They really know hospitality. Even though its "at the party zone" it's fairly quiet in the evenings. So you can walk a short distance to the party if that's your thing, and retreat back to sound sleep.

Can't really think of anything we didn't like, but for some this may be an issue: There are no walking paths in the hotel. When you walk out the room, you're walking on sand. People with mobility issues may find this challenging.

On the beach, excellent location. Little cottages makes it just magical. You walk out of the room straight on to the beach

Restaurant at the property is fairly expensive. Had few drinks and brunch on day 1 and the staff charged me 20% tip on the bill included with total amount. Normally if you go in any restaurant they give you a choice or you can pay cash as a tip. Here it was added to the bill like any other food option and that too 20% especially we were sitting there for few hours and had good few drinks so the bill was high anyways then normal.

overall excellent spot and would go back. couple things to note, we were here in the off season so 4/7 days we had the entire place to ourselves. you are right on the water. truly incredible. the cabins are cozy and the AC is great. the absolute seller is the incredible included breakfast - so worth it. keep in mind you are far from town so if you don’t have a car you are forced to eat close by and everywhere on the beach strip is $$$$$. we had a car (totally recommend as long as you’re a confident driver) and parking was easy and reliable. we rented bikes from the property one day and got massages another day. we also loved the livelihood of the party zone and being able to walk the street and people watch at night. you can juuuust hear the music/base of the near by clubs at night but this didn’t keep us up at all.

we stayed 7 days and only got hot water on 2 of them, so be prepared for cold showers. water pressure is also very limited. these weren’t deal breakers for us. since it was off season the restaurant and bar on site were closed after breakfast, that wasn’t advertised, but was overall fine cause you can go anywhere for food, just a little disappointing. also as mentioned above, everything in tulum is $$$$ and the fridge is TINY, you can fit a few drinks and maybe some left overs. aka you must eat out. finally, very small details that I would expect for the cost of the hotel, are things like no glassware in the rooms and no ice available. you really get the bare minimum and are paying for the location.

The location is amazing, direcly at the beach, and next to all clubs and bars of the hotel area. The hotel beach is private and you can walk barefoot into the ocean from your bungalow. There's also a small terrace for each bungalow. In october, baby turtles hatch there, it was beautiful to see. It was the perfect accomodation for our stay, I would definitely recommend :))

There were corckroaches in the rooms, despite the staff's efforts to fumigate them everyday. The sea was full with garbage ans algees which made it difficult to swim. The included breakfast is healthy, which I really appreciate, but unfortunately quite light, and you have to pay extra if you want eggs.

Great little beachfront hotel. We didn't really expect that much as the price was really good, but were pleasantly surprised. Location is great, both for the beach and the strip. It's close to the clubs, etc, but not so close that the sound ruins your sleep. In fact at night after the beach club shuts down, it's pretty quiet. Staff were great, spent many hours on the loungers, enjoying the ocean and a few drinks and snacks. The hotel is in a nice spot on the beach, closer to the water than some others, and it's a smaller hotel which didn't play loud music all day, which you get from some of other bigger "day clubs" All in all, we would definitely go back.

Overall location was great. Close to restaurants, bars, etc. All in walking distance. In the middle of the heat as per say. The accommodations, while in the party zone, had a separate feel once inside the hotel premises. It was like a private sanctuary. My villa was oceanfront and a few steps from the beach and ocean. One could literally wake up and go for a swim. It was nice to have the ease of going in and out of the bungalow and to the beach. Felt like being home. Facilities were impeccable. Staff was very accommodating.

Nothing to dislike.

Incredible location. right in the heart of the hotel/party zone. The right on the beach. Yes you could hear music from nearby by beach clubs, but that’s to be expected in this area. Great breakfast. not sure what others complained about, nice plate of fresh fruit and then a egg dish (try the rancheros or Mexicanos eggs!) Plus OJ and coffee. Staff was super friendly and helpful. Lovely little spot right on the beach. Surrounded by the best of Tulum. This must be the best deal on Tulum’s Beach Road.

the water pressure wasn’t great, though we found showering at night the water pressure and hot water was fine! In the AM it was spotty. not a big deal.