The hotel staff were really friendly and always happy to help. The pool area was perfect to relax at. The rooms were spacious, tidy and comfortable, and the communal areas for relaxing were also very clean. The location was perfect for exploring the local area. The bikes were also a perfect addition for getting to the beach and slightly further afield. Couldn't recommended this hotel highly enough.

My only complaint is at the time of booking I was advised via message that we could pay a fee for additional breakfast items (such as eggs and fruit). When we enquired about this at the hotel we were told it was toast, coffee and juice only which was included free with our booking. This meant we went out for breakfast a few times during our stay to get some more substantial breakfast.

It's true to the name 'Boutique' and a 100% like the photographs. I reached here in the midnight & I was greeted by a beautiful old gentleman. I don't remember the name but he was welcoming. The property was safe for a solo traveller especially women. The boutique is overall picturesque - with the central pool & the tree - wish the pool water was warm. The room had earthy tone, which makes one really calm. Comfortable bed. They had a pretty big kitchen and I loved that (I did not use it.) It's in the heart of the city centre - so you can walk around to eat and explore the town.

I couldn't get into the pool because the water was cold but I wish something to warm the water temperature could be done but that wouldn't be a reason for me to not go back.

A nice budget hotel right off the Avenida downtown. There’s some cheap delicious taco stands practically right outside. There’s a small pool, good for a quick dip. Bikes are available for rent. The staff is friendly and helpful.

There’s a gigantic “sofa bed” thing that’s built in taking up half the room. It would be nice if you have kids, otherwise it just wastes space. The maids will barge in without knocking, even if you decline cleaning , so barricade the door if you are in the room during the day.

Fantastic location, within walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very aesthetically pleasing; room is spacious and clean with great AC (we were on the ground floor with pool view); staff is extremely friendly and willing to assist with local recommendations and tours; we rented bikes for 2 days directly at the hotel for which we’ve gotten a discount

Got a room upgrade due to low season, was really nice and great price, pool area was really nice vibe

The service: Naomi and Yasuri, the security guards (David and the other gentleman whose name I did not get), and the cleaners Anna and Claudia were wonderful. Naomi and Yasuri were very kind and helpful. Anna and Claudia did a great job cleaning the rooms.

My room #12 had some mold in it and one of the lightbulbs was out. However, it was was my error in not advising the desk.

The hotel is on a quiet side street in the centre of all the action( restaurants, shopping)

All rooms should come equipped with a fridge we stayed in two different rooms and our first room didn't have one) also simple hand soap would have been greatly appreciated.

We stumbled across the place whilst looking for somewhere to stay for the night. It’s such a fab oasis in Tulum, really close to all the restaurants, but far enough away from all the noise. The pool was great for cooling off after a hot day. Would really recommend staying here.

Nothing, it was great!

Beautifully designed with spacious comfortable rooms and lovely courtyard area with small pool. Staff very efficient and very friendly. We had a room with an outdoor stone bath which was fab!

No cafe at all and location in the centre of town with rooftop bar playing super load music till 2am approximately 200m away. Really didn’t detract from our stay though. Would highly recommend.

Great location, one block from the main strip. Plenty of bars and restaurants within a few minutes. Easy access to local and long distance transportation.

No key for the hotel lobby door, had to wake the door/night man a few times, even well before midnight.