Such a chill place. Rooms were great, Staff (Daniel, Fernando, Armando et al) were awesome. Restaurant fantastic. It's on the rustic side, but that was a positive for us.

It was June so the sargassum was high. But we knew that before we arrived, and were expecting it. The taxis are super-expensive but that's not something the hotel can control. There's a few good restaurants in walking distance (Piedra Excondido; Boccanero), and many others a taxi ride away (we loved Nu, Hartwood, Casa Banana).

We really loved our stay at Zamas Hotel. Everything was just as we wanted it to be, for our 6 night stay. We stayed in a jungle room by the pool as we knew the kids would love this. As it was low season we usually had the spacious pool to ourselves. The staff were really excellent, and the main part of our appreciation for this hotel. Via WhatsApp we could easily communicate with them whilst in the room, and order food/ taxis etc. Location wise, we felt we were in the village area of Tulum which was great for us. A small selection of good restaurants and bars alongside and a 7/11 just next door for snacks. We hired cycles and travelled around the rest of Tulum which made us realise we had definitely made the correct location choice.

The wifi was down for 1 day whilst we stayed. This wouldn't be too much of an issue in itself, but affected the entire area including the ATMs! Not at all the hotel's fault but something to be aware of, maybe have some cash ready just in case. I would not completely trust the local infrastructure with the amount of building in the town.

It was authentic very clean very Zen and the best part was the staff Fernando Daniel and Maria were great but in general the whole staff, I felt very secure there securities 24 seven and the Security gentleman is very nice and is always looking out for the guest. But would really make this place Special was the staff.

The only thing that I did not like which I mentioned to the owner was that there was not any rails in the pool for people with disabilities and also the bathrooms need some rails other than that everything was five star I give it a 10 and once again, the staff was the best part of it all

Daniel and Fernando went above and beyond to ensure our stay was amazing. It was my friend's 30th birthday trip, and they helped me organise a cake for our group to celebrate her. Our room was bigger than expected and the location was perfect for walking around to various sites or getting a short taxi into town. The Mexi Divers group on site took us on some incredible tours. All the staff were so welcoming, and the restaurant was great. Overall, we loved our stay here and couldn't recommend it more.

Very attentive. Brought a fan upon request. Food was delicious. Clean facilities and felt safe with the securities around. Hot and cold water for the entire family was available and potable drinkable water on the side.

No tv or phone. Low interior light. Bed sheets were a bit rough and a few harmless bugs made it in somehow in the bed. We swiped them off and they stayed off. I think the guy said it was some bug that comes out when theres too much sea grass on shore. They are really harmless. Watch out for an ants nest somewhere the pool or pool shower. My son was stung by a few and it really sucks for a few hours

Hotel Zamas was perfect for us (myself and my 2 aunts). We had a jungle room which was on the non-beach side of the road, but the road is small and easy to cross. We slept to the sound of the waves. For 3 people who each need their own bed, this was by far the cheapest option I found on booking.com for Tulum beach. I'd checked the restaurant reviews on google and we were tempted to go elsewhere for dinner as there's a pizzeria with a 4.8 rating a 5 minute walk away, but I'm very glad we stayed at the hotel restaurant - the menu had a good selection, the food was great and the position (right on the beach with a view of the moon reflecting off the sea) can't be beaten. The staff at reception (Fernando needs a special mention) and the guy who helped us with our cases, plus EVERYONE else we came into contact with were extremely helpful. The room was super clean and well maintained - lovely honey smelling toiletries and a shower with great pressure and unlimited hot water. The AC worked well and the little fridge in the room plus the kettle were an unexpected bonus. I'd 100% go back. A very very well run hotel.

The rooms we booked were surprisingly larger than expected. The property is beautiful with a spacious pool to hang out at. The restaurant overlooks the ocean and has great food and drink options. The beach is right there and it honestly couldnt have been made any easier with communication from the front desk on whatsapp

nothing! it was perfect. only stand out concern for potential families is that the property is split between the main road so you do have to cross to get to the other side. though traffic moves slow and is safe, I can see that being a concern for others.

The accomodation at Zamas was the favourite of our whole trip across Mexico. We stayed in the coconut grove and had a cabana with two bedrooms (one room had two doubles, the other two singles). Our bed was easily the biggest and comfiest of all we've stayed in - but what really makes the room special is the gorgeous Mexican styling. Colourful tiling, Mexican embroidered throws and cushions, thick walls, soaring ceilings, white adobe walls, built in shelving... It's all just gorgeous. There's a huge bathroom, good shower, plus a fridge. We also had an enormous terrace right on the sand, with hammocks and chairs and a view of the palm trees. It's a few steps to the gorgeous swimming pool on the other side of the road which we had to ourselves for the most part. Room service is available via WhatsApp and the concierges Fernando and Daniel were an absolute delight. Super helpful with advice and ideas, and they can book taxis, recommend restaurants etc. We rented bikes from across the road on two days and cycled to Playa Maya, the most incredible beach. There's a good restaurant there called Pancho Villa which doesn't charge a fee and the food is really good. We also loved the restaurant Negro Huilacoxe in town. If you're staying in Tulum, Zamas is perfect - not at all exclusive or glitzy but welcoming and authentic. We loved it. Thank you for making us so welcome.

The service in the restaurant is very slow but we have found this to be the case across Mexico. Expect a wait time of about 30 minutes whatever you're ordering. Tulum itself is very spread out and therefore quite hard to get around. Zamas is on the beach road and there are a few restaurants and shops around - but it's a very quiet area and lacking the atmosphere of other places we visited (like Bacalar, for example). The main centre is a few km north of the beach - too far to cycle in the heat or at night so we were reliant on taxis. The centre is more lively but again, it's quite spread out and we struggled to find any Mexican atmosphere. The beach at Playa Maya was incredible but other than that, I would give Tulum a miss and head to Bacalar instead.

The location and service here was great. The staff were amazing and very friendly and helpful. I would definitely stay here again when in Tulum. I liked the on site restaurant, which gave us the option to go out for dinner/lunch or stay in. The daily happy hour at the hotel bar was nice.

What I liked far outweighs what I didn’t like, but there was an entire day and half that the wifi did not work for either of the rooms on my booking. This was resolved and the rest of the trip has working wifi so only a small complaint. I didn’t need the WiFi but I can understand why this may be frustrating to foreign travelers who rely on it for communication. Comparatively, the food at the hotel restaurant was good, but not as good as other places I ate nearby or in town while in Tulum. However, for the price and location directly at the hotel/beach, it’s a great option.

We felt very welcome and at home at zamas! Everyone was very helpful. We asked lots of questions! The restaurant was charming, with amazing views. Food was excellent and was not overpriced.

We enjoyed our beach front bungalow but the room could use an update. More hooks and another table would have been helpful. Too bad the road is so close but nothing they can do about that! It only bothered me at night, lights from the cars land on the beach.