From the moment you arrive, you feel welcomed and cared for. Being greeted with a glass of atay as you await your turn at reception is a nice touch; it certainly made me feel happy! I sadly did not learn the name of the gentleman who brought in my bags upon my entry and welcomed me with tea a few times in the lobby as I sat waiting for the restaurant. He was very kind, with lovely manners, and very attentive to my comfort. My room was exactly as shown in the photos. It was clean, comfortable, and warm, perfect for cold winter nights. The air conditioner sounded a bit like a washing machine in its spin cycle, but this was only a minor thing to bother me. The bathroom was functional and clean, I would have loved some conditioner to go with the shampoo but the toiletries were good quality with a very nice fragrance. I enjoyed the restaurant buffet for both dinner and breakfast, and there was a varied offering of different foods available. The dinner buffet with the different tagines was my favorite and well worth the price. The service in the restaurant was wonderful, the staff was quick to assist and cleaned my used dishware and glassware swiftly. The staff were kind and attentive to my needs at all times. A very nice experience. The omelet station with chef cooking to your requirements was a nice touch! Checkout was a very easy process, I was attended to by Mohammed and Wissal who asked me about my stay and spent some time talking to me while checking out. It was so wonderful to feel that my comfort and happiness was important to them and I appreciated their care. Thank you to all at the Royal Mirage Hotel for a very pleasant stay. I will return in the future.

My only real criticism of the hotel was the internet in my room, I was staying in the hotel for the weekend so that I could work away from my children at home in peace but unfortunately, the internet was constantly disconnecting which meant that I did not complete the work I had intended to complete.

I recently stayed at the Royal Mirage in Fez for my uncle's wedding, booked through Booking.com. The process was seamless, and the site provided detailed information, which helped me make an informed choice. The Royal Mirage was fantastic. The room was clean, spacious, and beautifully decorated with all necessary amenities. The staff were amazing and accommodating, upgrading us to a king-size bedroom on the third floor from the ground floor, enhancing our comfort. The location was perfect, within a short distance to attractions. Highly recommend the Royal Mirage for a hassle-free experience and fantastic stay. I'll definitely use their services again when I am in Fez again!

Mohamed at reception was helpful and fully engaged each time I needed assistance or information. The pool attendants keep the pool in impeccable condition and are very helpful with providing towels as needed and keeping people and space safe. The staff in the buffet restaurant and waiters for the daily snack bar were always helpful, great service, attentive and the food was of very good quality with a variety of options well presented. Cleaning staff are bright, happy, friendly and always offering help or checking if anything needed.

Having an appointment at the spa that was not advised until I arrived on-time that the personnel who booked it had taken leave and I was then stuck to make an alternative hair appointment elsewhere immediately. I was given the option to have a Hamam or reschedule - leaving the hotel the next day and a Hamam does not equate to a necessary hair colour.

I had a wonderful stay at this hotel. The rooms are very comfortable, clean, and well-maintained, making for a relaxing experience. The staff were incredibly welcoming and professional. A special mention to Mohammed and Imane at the reception, who were so nice and helpful, always making sure everything was okay and that I had everything I needed, and Mohammed Amine, the bagagiste, who was exceptionally kind and attentive. He was always ready to assist with a smile, making my arrival and departure smooth and pleasant. Overall, the team’s excellent service and the comfort of the hotel made my stay a fantastic experience. I highly recommend this hotel and will definitely return.

I was quite disappointed with the breakfast, could be definitely improved

"I had a fantastic stay at Mirage Hotel From the moment I arrived, the staff was incredibly welcoming and professional. specifically madam ouafae and receptionist Mr Mohamad , The room was spotless, comfortable, and had everything I needed—plus the view was absolutely stunning. The amenities were top-notch, especially the [mention any notable feature like pool, spa, or restaurant]. I also loved the location; it was perfectly situated near City Centre of fez Overall, I had a relaxing and enjoyable stay, and I highly recommend this hotel to anyone visiting the area. Will definitely return!"

Excellent Customer Service

I had an amazing stay at Royal Mirage Fes! The hotel beautifully blends the charm of Fassi culture with modern touches, creating a unique and inviting atmosphere. The breakfast buffet was outstanding, offering a wide variety of delicious options to start the day. The staff was exceptionally kind and attentive, especially Mohammed at the reception desk. He went above and beyond to ensure we were comfortable throughout our stay and was always ready for a friendly chat. His hospitality truly stood out! I highly recommend Royal Mirage Fes to anyone visiting the city. It’s definitely worth the money for the comfort, experience, and incredible service. I look forward to staying here again!

N/A

Perfect location, in the centre of the new city, not far from the main train station, 8 minutes taxi from the old medina. The hotel has a wonderful swimming pool. It is incredibly deep, 3.5 metres! Lovely gardens, large car park (if you have a car). The staff are very hard working and everyone does the best to accomodate you. Breakfast is good: a decent selection of sweets, continental breakfast and some elements of a Moroccan breakfast (crepes, harisa soup, tomatoes, cheese, etc etc). The coffee was very good, and this is a plus. They dont have cheap watery coffee but a solid tasty coffee that you can have as espresso, cappuccino, or cafe,' au lait. The snack bar by the pool is open until late at night and you can have all sort of food and drinks including alcoholic ones. Nice comfortable tables and chairs or leather sofas straight in the garden. The main road is close by, but the rooms facing the swimming pool are quite safe from the noise. However, I had a room facing the garden and I was ok too, but you cannot leave your windows open at night. Moroccans love clackson communication! I was happy with the hotel and I would go back if I return to Fes. The swimming pool was the strongest selling point for me! The airport is 25 km away. The hotel arranged the taxi for us. I paid 250 MAD, I think that it was a very reasonable price. It was a Mercedes Vito for me and wife only.

My room forniture was a bit tired. The hotel needs some new mini fridges and pieces of furniture. You can see that the hotel is a very 80ies design...but the corridors are immense and the rooms are the size of a British studio flat or bigger!

The breakfast was fantastic and Ilham greeted us every single morning with a welcoming smile and the food was absolutely fantastic

Everything was amazing and lastly, but certainly not least, the Manager Ouafae who went above and beyond to ensure our stay was nothing short of amazing, were all fantastic.This hotel was the best hotel that we have stayed in Fès we want to thank all the staff for making our holiday fantastic ❤️❤️❤️

I liked Everything. My plan to stay 2 days, I ended up with over a week. Starting with hotel location is in the city center and close to everything withing a walking distance. All Staff are greater than your expectation, Front desk team Miss Wafa the manager, Miss Eman, Miss Shaima, Mr. Ameen who is the night shift champion, thanks to all of you for you smile, support, being friendly and always going g to the extra mile beyond your means to resolve any issue that may arose. House keeping team are amazing and creative staff. I'm excited daily to come back to my room just to see what was the decoration for the day that they have made with towels. They keep surprising me. They added natural flowers and roses to my room. I really appreciate that. Thanks Miss Nawal, Miss Shaimaa and Miss Hakema, You have positively changed my stay at the hotel. Food & catering team thanks. I might have miss some people to thank, I appreciate your efforts and support. Thanks to all of you. And keep the standard of delivering comfortable stay to your guests. Regards Talal

A lot of positive things in the hotel, greate team support. However, there are some room of improvement that I had already addressed to management, and they are aware of it and have a plan to resolve it. i.e. Furniture/Hotel renovation and asset maintainability. I wish you all the best to move forward and looking towards my next visit. Regards Talal

Very nice hotel with spacious rooms. We were upgraded to connected rooms by Imane at the reception (and we thank her very much for that) and it made our lives easier! Thanks also to all the staff at the breakfast buffet for their kindness. It was a pleasant experience each time we had breakfast.

Maybe more options for soup for the buffet other than harira.