We booked a room in this riad because it had a beautiful private tarace. When we arrived it turned out that they have 2 rooms of the same category and the one we got was dark with no terrace at all. I was very disappointed and felt cheated but Nadia, the hotel manager showed real care and hospitality, she was extremely apologetic and offered to go with whatever our decision was. We could book another hotel (which was not convenient as we just returned the car and were too tired to walk with luggage) or take an upgrade offered by Nadia, which was very a spacious beautiful apartment, but on the patio (we always go for the upper floors with views, we don't like dark patio rooms). We decided to stay in the patio apartment, and we additionally were offered a dinner for free. So although we did not get what we should the stuff handled the situation in the best way possible and we appreciate that. The food was delicious and the whole riad looks cosy and nice. And they have lovely cats!

As above

A charming property filled with character. The courtyard was stunning, with a vibrant garden that included adorable cats and a couple of tortoises as residents! The terrace truly is a sun trap, and the pool is great for cooling off. The location was perfect, and the staff couldn't have been any more helpful, all having a kind nature. The included breakfast was also lovely, and our meals in were brilliant. I couldn't recommend this Riad more highly.

Nothing - We'll be coming back!

The staff are friendly and it was a very relaxing environment. Very close to the medina and all the restaurants and cafes. The bed was large and the place had a feel of Morocco which added to the experience. The terraces catch the sun all day and it’s nice to sit there and read. In light of there just having been an earthquake, the pool was out of action for repairs. But we did get an upgrade to a suite and that was awesome. Good price, excellent location and lovely staff.

It could have had more sun loungers but I like to lay down so maybe that’s only personal. The continental breakfast was excellent and the coffee always flowing but I did fancy a bowl of cereal and so a bit of variety would be welcome.

Everything was just excellent! The staff were super friendly, the Road was so beautiful and extra bonus was the two turtles that lived there and three cats (two kittens at the time). Good food! We had the luxury to stay in the Suite Royale which was very large, two floors, two bathrooms! Fantastic! ⭐️⭐️⭐️⭐️⭐️

The pool was a bit on the small side, and it was a bit cold. (We were there feb 25). Everything else was great!

Great location in the heart of the Medina, In walking distance of all the main attractions. Traditional Riad with cool, quiet tree filled central square, a haven from the busy and noisy Souks and the heat of the afternoon where you can hear the birds sing whilst enjoying a mint tea and Morrocan pastries. Rooms were clean and tidy with comfortable beds. Traditional fully tiled en-suite bathrooms with showers and all day hot water. All the staff were excellent from the cleaners, kitchen staff, waiters to the managers. All very friendly and helpful with anything you needed and full of good advice from organising taxis and day trips, printing out maps and showing the best routes to the locations and providing info on sites to visit. The attitude and genuine friendliness of the staff really enhanced our stay.

Stayed at the Riad Catalina for a friend's wedding, the staff were exceptional. They even went above and beyond there duties. Even put breakfast aside for me when I was late coming down and insisted I had coffee and orange juice! When I wasn't even hungry. They work very hard to make you feel welcome and special. What I loved was the pool it's bigger and on the roof which means you get sun all day. If and when I return I will be staying at the Catalina again.

The staff were amazing! The service was excellent. The Riad was beautiful. it was central to everything.

The loud nearby patio nightclub booming music most nights. Ridiculous! From about 9 pm till sometimes 2:30 am! There are guests visiting many Riads and many families that all live in that neighbourhood & the restaurant doesn’t care one bit about disturbing everyone around them. They don’t have to play it most nights nor that loudly.

The riad has a beautiful four-quarter patio plus decorated alcoves in which to have a meal or just relax. The staff was very warm and friendly.

our room was cute and unique, just a bit tight and with limited light. But I don’t think thats the norm in this riad. plus the fact that we were at garden level made up for it.

This is a gem of a hotel. The personal touches from start to finish made our stay comfortable and stress free. The staff were all friendly and helpful - the waiting staff were particularly lovely. Special mention to Zachariah (sp?) who let me practice my French on him each day even though his own English was much better! The food here was the best we tasted in all of Morocco. We had many chicken tagines - but the first we had here remains the best, and the mint tea and pastries were divine! (and the fresh flatbread at breakfast … and the fresh orange juice…! I could go on…) The location is great too. The same view as the roof top of El Fenn without the price tag. Oh… and finally the smell that gently wafts through the Riad thanks to an oil burner and the same scent in the bathroom soap etc. I will miss that now I’m back home with my dog!!

Nothing. It was all wonderful.

We booked a superior room with terrace and I knew that there were lots of stairs to access the room. I informed the hotel before we arrived that this might be a problem and in fact it was. I had to face the fact that we are not fit for stairs any more! The manager was super and after the first night moved us down to the Royal Suite on the ground floor. All the staff were very helpful particularly Zakariah (not sure of spelling sorry). We had a lovely stay and the riad was within easy walking distance of the Jemaa el Fna but not noisy.