I was a bit nervous about visiting Marrakech as I had received mixed reports from friends and forums. However from the minute we stepped outside of the airport and met Saiid who we had arranged to pick us up and drive us to the Riad any trepidation was put to rest. Saiid speaks excellent English and from the minute we met him he was reassuring, knowledgable about his city and welcoming. The rest of the staff we met at the Riad: Mohammed, Iman and Saiid's wife were all so welcoming, friendly and helpful. Nothing was ever too much trouble. Once we ventured out into the city armed with both Google Maps and the street map that Saiid had given and explained to us we were confident enough that any reservations we had about the trip in advance just dissipated. Our room was spacious and clean with housekeeping daily. There was plenty of hot water as well as an in room safe. We could get sodas, water, mint tea etc from reception whenever we wanted it. It was added to our bill but were cheaper than were paid outside of the riad. We booked a cookery class while we were there which was just lovely. We shopped for the ingredients with Mohammed beforehand and then he stayed with us to answer any questions and assist in translation with Saiid's wife who was there to teach us. We took a full day trip to Essaouira with Saiid on our last day. Again he was chatty, educated and informative. There were a couple of stops en route which broke up the journey. This day out was so beneficial as it really gave us an opportunity to see another side of Morocco outside of Marrakech.

We loved everything about the Riad

For anyone thinking of going to Morocco, Riad Shaden in the heart of the Marrakech Medina is an absolute hidden gem! Mohammed, Imad and Said are so welcoming and work very hard to provide the best, quality service for all of their guests, nothing is too much trouble for them. I first stayed here 2 years ago and I was welcomed back with open arms like i had never been away! Would totally recommend to anyone who wants an authentic feel of Marrakech ❤️

Everything was fabulous

Traditional Moroccan experience. Beautiful decor. Exceptionally pleasant staff. Good breakfast

We stayed in Winter so understandably it was a bit cold morning and evening. Perfect for overnights after a busy day out, but not much atmosphere if you want to stay in. I expect it may be different in summer on rooftop terrace. 20 min stroll through local residential area which when got our bearings was ok

The staff at the riad were incredibly welcoming and accommodating throughout our stay. From the moment we arrived, they made us feel right at home with their warm hospitality. Whether it was assisting with local recommendations or ensuring our comfort during breakfast, their genuine kindness and professionalism truly enhanced our experience. It's clear that they take pride in their work, and their dedication to providing exceptional service didn't go unnoticed. We left with fond memories and a desire to return, thanks in large part to the wonderful staff at the riad.

The Riad itself is beautiful and comfortable but what makes it truly special is the staff. Muhammad and Siad were attentive and very helpful. Whilst I was travelling with friends we were in different Riads.....and did I chose well. I felt safe and very well looked after. A special mention to Imad too who was also very helpful. 20 min slow walk into the centre of the Medina. Both myself and friends would definitely return to this homely Riad....breakfasts are fab.

The beds are a little hard but what can you expect for the price. It's superb value for money.

Beautiful, peaceful place. It was lovely to come back after a long day walking and relax on the rooftop or in the courtyard. The staff were so friendly and helpful and made us feel very relaxed and welcome.

Our room was facing the front and there was some noise from outside on one of the nights. Maybe pack earplugs if you sleep lightly.

We were mostly in contact with Mohammed and he was excellent. Very helpful and kind. Always a smile on his face. The breakfast was good, love the colourful dishes used! The room was cleaned everyday and suited our needs. It isn't too touristy or loud in that part of the Medina, and even though it isn't central, it only took us about 20 minutes to walk to the Jemaa el-Fnaa. It's near one of the gateways around the Medina so for tour pick-ups it's very easy. Overall a very good experience and a beautiful riad.

I didn't like the tour organised through the Riad. It wasn't the transport or the guide - we were in a private car with the Riad's manager - but I don't like being shuffled from one purchasing situation to the next. We choose to go to the Ourika valley but for me that's not the real Morocco. Too packed with tourists, Moroccan and non, and on the way you are brought to the camels (extra cost), the ceramic makers (buy, buy, buy) and the women's Argan oil cooperative (this is not bad). The nicest part of the day was the guide organised in the valley to show us the waterfalls. He was excellent, the waterfalls were nothing special. I let the Riad know afterwards that this isn't my thing. I should have researched the valley better. Avoid if you don't like the tourist throngs.

Wanted a location within city to taste culture rather than a generic 4/5 star hotel. Succeeded in spades. Muhammad and staff lovely. Beds large and comfy. Dining area bright and welcoming.

Breakfasts are quite simple. Bread based but tasty all the same.

honestly it's one of the best holidays I have been on, the staff were beyond amazing!!! the riad is stunning so cute and just so peaceful away which was surprising because of how close we were to the main touristic points and attractions. I would recommend using the airport service the road provides for 200 DH which is a bargain as the car was higher end than the taxis there and it's away from any taxi scammers that will try get more money from you, 100% will go back to stay here!!!!

nothing everything was perfect

Everyone at the Riad were so helpful. Said, Mohamed and Imed could not have done more to make our stay special. Being slightly outside the main tourist area meant coming back to the Riad was very peaceful and away from the noise of the souks. Lovely to have the rooftop as an area to relax. Really enjoyed the cookery class.

Had banana a couple of days but would have liked to have had a choice of fresh fruit at breakfast time to go with the yoghurt. You might struggle if you were on a gluten free diet. Didn't have the hottest of days so courtyard area where the eating took place was quite cold and would have liked candles on the table when eating at night