Being a solo traveler, that too for the first time I was very skeptical about the place and how the people will be. But to my surprise, I have probably met the best hotel staff moreover the best human beings in this hotel. According to the price their service is really good. From the security guard to the highest position holder in the hotel, everyone was very helpful. I would highly recommend this hotel to everyone. Last but not the least, the marketing manager, Mr. Shital, who looked after me like a brother in my entire stay. Even Mr. Navraj, the security guard, the young guy who served me breakfast everyone was so helpful, generous and kind that you will come back to this hotel again only for their hospitality. I wish the entire crew all the very best.

Restaurant service greatly improved over last visit 5 years ago. Excellent breakfast included with room: Omelette, coffee, toast, potato, fruit, and sausage. Kitchen visibly clean and well organized. chef on duty. Attentive servers. Staff helped with transportation requests, directions, and departure time (2:15 am flight). Encounter a value hotel: an affordable touch of luxury an edge of Thamel: excellent breakfast, supportive staff, and isolation from traffic and noise. Air conditioning worked without a problem. And Yes plenty of hot water in the modern walk in shower. And excellent English communication as well as some opportunity to learn some Nepali words. Reservation advised.

Charging cord falling out of electrical outlet.

Arriving at hotel encounter was such a pleasure, every single staff member greeted us with a smile and a hello which instantly made us feel welcome. Secondly at reception they upgraded us to a bigger room free of charge just because they had the availability which was a nice touch. The room was very spacious and clean and the shower was hot and powerful 24/7. Free water was provided in the room and breakfast was great especially the gentleman serving it, he very so polite.

The stay was amazing. The staff was super nice, always smiling and being super positive! They were so kind to print us our Indian's visa for free and gave us welcome drinks on arrivals. The room was big and with a super nice balcony overlooking Kathmandu, for a very cheap price! The shower was our favourite in our 3 months in Nepal!

The walls of the bedroom are a bit thin and sometimes it's a bit noisy.

At the reception desk, Bibas and Pramila were terrific and very helpful. Actually, all the staff were exceptionally friendly and helpful. I was upgraded to a pleasant and spacious room. The bed was very comfortable. The location is quiet (essential for a peaceful sleep). The hotel is close to the main attractions of Thamel and the bustling markets. The restaurant food is delicious, and they make the best vegetable/egg thukpas I've had (and I ate it several times during my stay). When I revisit Kathmandu, Hotel Encounter will be my hotel of choice.

There needs to be a lot of improvement with the spa and services offered. There was no heating or hot water available. I requested a two-hour massage but received one hour (and it was very cold in the room). Despite this, the therapist gave a great massage. The pedicure given was not a pedicure - my feet were soaked in cold water - the therapist did not have the proper implements to provide a professional pedicure (or the experience). It lasted for about 15 minutes, with me cutting my toenails and the therapist using only a pumice foot paddle on the soles of my feet - no trimming of cuticles, no foot massage, etc.

We was staying in the middle of december 2023 in room 202 (3d floor). In the beginning, we reserved delux room with city view, but I found that room much more cold and smaller than the opposite side. Thanks guys on reception, that allowed select fit room for us. Our room was warm, sunny, light and big. Hot water in shower, AC with heater, wifi fast, tea pot, 2 bottles of drinking water everyday. Good breakfast from 7 to 10 in the garden. Have safe parking also and spa (we did not use). Location is great. Near tamel but in quite place, you just need cross road. Near have fruit shops and sim card office.

Nothing, because price in off season was good.

The outdoor seating area in the center of the space is absolutely stunning with all the greenery. There are also two large covered areas in case of bad weather. The staff who work in the restaurant are absolutely amazing, helpful, and polite,

There's no doorhandle on the inside of my room door to get out so I had to use the sliding locks to grab to open the door . One is up high and one is down very low. I found this a little strange as I've never seen a door without a door handle on the Inside of a room.

Good location. Had very friendly staff. Morning breakfast satisfying. The overall price was quite reasonable. The bed was warm and soft. The room was clean and inviting. There was lots of free water. It was not too noisy. A hose in the bathroom was very useful. The water for the shower was warm to hot.

At times the toilet had a bad Oder. The aircon could be finicky. The closet could use more hangers. Not all the light switches were working properly. The card for opening the door not always worked 100% of the time.

I had a wonderful experience at this hotel! The breakfast was fantastic with plenty of options to start the day right. The staff were incredibly friendly and helpful, always ready to assist with a smile. The location is very convenient not far from the main attractions, yet peaceful and quiet, making it perfect for relaxation. Highly recommend staying here for anyone visiting the area!

nothing.

The hotel is in a prime location. Not very far from souvenir shops and cafes of Thamel. The rooms are spacious and For the price we paid, it was a nice deal.

There was no elevator but I understand for a heritage building, it makes sense and we had support from hotel to carry our suitcases and bags -up and down. So no problems whatsoever.