Great location. 15min walk from the central station, in the heart of the city. Tram stops and bus stops were close too. 24hr access via room key, but also had staff at reception. Really spacious, clean rooms, with good facilities. Comfy beds - double is two singles pushed together with separate duvets. In room facilities - fridge, safe, hanging rail with around 8-10 hangars, hairdryer, 2 fans, basic toiletries (soap, ear buds, ear plus, shower cap), desk with chair, smart TV (easily to hook up Netflix etc). Good size shower, with towels and shower gel supplied. There was no in room hot drinks, but a great 24hr drinks station in reception, with loads of hot drinks, and a cold water dispenser. Breakfast was ok, the usual continental spread - fruit, cereals, bread, cheeses, ham, salmon, and with the addition of scrambled eggs, boiled eggs. On one day there were sausages too. Around 5 different juices, flavoured water, and plenty of hot drinks options.

My only slight negatives were the rooms were a little dark, which isn't really anything the hotel can address. Not a major issue, just meant having the lights in a lot more than usual. Only other thing was some of the hotel noise carried through the walls. Again not a major issue, as it didn't interrupt my sleep at all.

we would like to thank the hotel staff and especially the clerk Louise who welcomed us on the first day and kindly answered every question and guidance we asked to know Louise is lovely We also loved the coffee machine downstairs

The room service was not regular many times we had to ask for towels

You have to realize that most of the hotels in the center of town are in buildings that were built in the 1600-1700s. They are unique and fun to stay in. The rooms will be small and the building quirky. It was very clean and they were in the process of replacing all the carpets. All in all it was a good place to stay. Breakfast is very good and they have a self serve expresso machine with no limit. The breakfast staff were nice and helpful. You can't beat the location, tram stop maybe 200' away and goes to the airport. I'd stay there again.

The free tea and coffee in the lobby was a nice touch. The location was amazing too, such a good spot to go to anywhere in Amsterdam. Rooms were very clean and the maids did a brilliant job daily. Staff were friendly and reception is 24 hours which is super handy.

We could hear everything from the room above us, it sounded like elephants were staying in there. It wasn’t the end of the world for us but was pretty noisy. The stairs are super steep too but there is a lift if you don’t want to do the stairs.

I thought breakfast was included. This should be taken into consideration when booking. Breakfast is worth the money. The breakfast variety was sufficient, clean and delicious. The staff was very kind. The room we stayed in was big enough and comfortable for 3 people. We stayed very comfortably with my daughters. The hotel is in the city and you can easily visit the whole city on foot. Those who do not want to walk can take the tram from the stop in front of the hotel.

The location of this hotel was ideal- on a quiet street but within walking distance to Dam Square, the Van Gogh Museum/Anne Frank House, a metro station and a flower market etc. We also benefited from having a supermarket close by where they make the best cappuccinos and apple turnovers for 1 euro each! The bedroom was spacious and bathroom totally modern. Lastly, we visited the Keukenhof Gardens via public transit and their tulip festival is not to be missed.

I had booked this hotel with a free breakfast included (as I always do when I travel) but when I got to the hotel they told me that breakfast was not included in the hotel rate and I was charged an additional 16 euro for breakfast which was disappointing.

We loved it all. The breakfast was awesome, large verity, lots of tasty food, and all served generously. The location was great. The hotel is very clean and our stay was just great. The hotel manager is very kind, and helpful, and made our stay even more wonderful. The staff were very serviceable and kind.

The receptionist when we checked in was very unpleasant, so welcome feeling was bad, but the manager then apologized and fixed it.

Staff were all excellent, friendly, efficient and helpful (as best they could)

2 problems Minor and Major Minor - for a family room almost no storage facilities, We used spare beds Major - serious problem getting into bathroom, up a step, DANGEROUS in middle of night in dark. Needs highlighting somehow for those of us who get up numerous times in night (4/5 for me ) and I tripped going into bathroom, not hurt but might have on a tiled floor. Pity for a good hotel.

Clean and spacious room and the bed was very comfortable. The hotel has a very central location, just few minutes walking to dam square & the staff are very helpful

The sound insulation isn’t very good, you could hear footsteps of people walking, going up/down the stairs and people talking. During the weekend it was impossible to sleep

The location is the best, the breakfast is the best. It was also very comfortable for the baby during our stay. Stuff was friendly and helpful. Another trip to Ams, I’d definetly prefer Nova again. Thank you!

It can be cleaner especially when changing the towels daily. Sometimes the conditioner wasn’t working properly but we were ok to good weather conditions.