This motel is very spacious, clean and comfortable. Staff most friendly. The motel is right in the heart of the town where you can walk to all restaurants. We used the laundry facilities. The kiwi centre is right down the street to see kiwis. You must go to the restaurant, Alice May to find out about the history of this restaurant and who it is named after. Most interesting. We enjoyed dining at the Blue Ice bar and restaurant, Snake bite brewery, the landing and Alice May. Views of Franz Josef were awesome from our executive room which had a spacious spa bath to enjoy. Loved the Waiho Hot Tubs in town.

The unit was very spacious. Staff was friendly and helpful. For example, there was no large knife in the kitchenette and they brought one over immediately. Apparently ownership changed not long ago, and they are in the process of upgrading rooms. Our room was fine. Location is great, just a few steps from restaurants and trails.

The parking arrangements were not intuitive. There was an illustration on the inside of the room, but many guests did not notice it leading to some confusion on the part of arriving guests. To their credit, staff were quite willing to help assist.

Loved my room. So big, spacious and comfortable. My bed was like a cloud. Checkin process really easy and very friendly. No airconditioning in the room, but when I asked for a fan one was supplied for me. Very impressed by that. I opened the windows and used the fan and I was more than cool enough. Location of the motel is right in the centre of town, could walk to everywhere I needed to go. Very good value for money and pleased there was a washing machine on site.

Nothing really. The gravel leading up to the room was hard wheeling my very heavy suitcase on, but I managed. My stay was lovely and my room was great. I really have no complaints at all and would happily stay here again. I was very comfortable.

Lovely friendly staff. Central location. Only a few minutes walk to restaurants. Apartment spotlessly clean. Complimentary milk and toiletries Great views

Only soft chair seating inside for two/three people. Parking right up to our room left no room to sit outside our room, and there were only two outside chairs. We were able to sit around the table in the bbq area as no-one was using it. Main lounge was a little dark.

Our room was clean, comfortable and spacious with a well-equipped kitchenette. Comfortable bed. The location was excellent, being close to shops and restaurants. Conveniently we dined at Alice May Restaurant next door, for which we received a 10% discount as we were staying at The Terrace. Parking was great as we parked our car outside our room. The gentleman at reception was very friendly and helpful with recommendations when we checked in.

Very minor problem - the television was mounted on the wall in an odd position where it was difficult to watch from the sofa or from the bed - not a gamechanger! The temperature of the water from the bathroom vanity taps was not consistent with the designated setting (hot or cold)

The Terrace is in the center of town so one can walk to restaurants stores etc. The room (we were in an end room) had lots of windows on three sides so it was light and bright despite the rain weather. It was a very spacious room with a separate bedroom, reasonable kitchen space and living room area and a very large bathroom with separate WC The staff were all very nice and helpful

Easy check-in, excellent location for walking 2 mins to town center, very nice accommodation and space in Cottage #17, and an incredible view of Franz Josef from our dining room window! A frisbee golf course in town an added plus!

I would suggest at least two more cooking pots with lids and one non scratched skillet with a lid. It would be helpful to have more cooking spatulas in hard rubber rather than stainless steel as well.

Truly loved everything. Such lovely staff, clean large rooms, kitchen facilities and big modern bathrooms. I would 100% stay here again. Great value for money, one of the best night's sleep we've had since travelling.

Really hard to criticise anything but the shower head was a bit stupid and not pleasant to shower in.

Great location for walking to trails and town amenities. Good dark sky and a quiet vibe in the community. 360 degree view of mountains. Room had a great shower.

Although the bathroom was updated, the beds seemed less firm. Cupboards had a musty smell. Noise from motel laundry facilities, but very quiet and dark by bedtime.

Michelle, the lady at the reception is very friendly and helpful. The location is near everything - tour booking, restaurants, must visit the Kiwi conservatory center. Is nearby. We also did the Crave your own stone, about 2 minutes drive away from the motel. The lady, Jen is very funny and made our time there really fun!

There were 4 of us, all adults but only one bathroom/toilet in a 2 bedroom apartment. Also it rained and weather was bad. We couldn’t do the ride and the climb but no fault of the place ;). Just mother nature!