We stayed two nights at Punga Grove, it was really comfortable. One twin bedroom downstairs and a mezzanine bedroom upstairs which was really cosy. There is a glass sun area in the living room and a little seating area outside. The double bed upstairs was really comfy. There was a radiator to heat up the place on cooler days. Parking directly outside the rooms. There was a laundry area too. Staff were super friendly on arrival and check out. It was a quick walk to the restaurants and bars locally and if you are going on a helicopter ride it's short walk up the road. Easy to get to a number of walks nearby. We visited the Kiwi centre a few minutes walk away and saw two Rowi! We also saw a few Kea when we were there.

NA

We had 1 night in an executive studio. It was clean and comfortable. Unfortunately it was a rainy day in Franz Josef so our lovely room with fire and underfloor heating was brilliant. It was really good to sit out on our deck and look at the rain in the beautiful garden. The lady in reception was very welcoming and helpful. The room had everything we needed and the bed was really comfortable. The hotel is really close to everything with lots of restaurants nearby and walking distance to the supermarket.

Nothing

I arrived late to the hotel as I was driving from Queenstown and I was a bit scared for a second as I’ve seen the “closed” sign on the door but on the other hand, they have written my name with an envelope - provided with all the details of my accomodation and keys. So, everything was already organised when I arrived at the hotel. They have also given me a free upgrade which was very thoughtful for me and unexpected. I asked them why I was given a free upgrade - their response was “you’ve written a comment that you wanted a nice view.” I don’t really bother if I get a fancy room view but given to this opportunity, I was amazed by their customer service. We left early at the hotel as we have a helicopter booking, so I came back to the hotel and sorted everything such as signing my details on the paper and so on. Everything was smooth. I haven’t got her name at the reception but she was so lovely, I thanked her for the free upgrade and I would definitely recommend anyone to stay here. The room is perfection - honestly it is beyond my expectations. Yet, they have an affordable accommodation rates. Thank you everyone! I couldn’t thank them all! 10/10

N/A

Punga Grove was a little slice of heaven. The people, rooms and grounds were a tropical and peaceful paradise and the best place hands down we stayed in a whole fortnight in NZ. We honestly wished we could’ve stayed a month. Absolutely loved it. Beautiful room, extremely comfortable bed with fresh sheets, super lounge area and romantic fireplace, and fabulous people. All the little attentions to detail in the bathroom and throughout where gorgeous. We totally loved it.

Absolutely loved it

This was a big surprise, a really good one! Our room was very spacious with a gorgeous view of greenery outside the large windows. It was very well appointed, we could have cooked if required and the bed was extremely comfortable. The staff were friendly and helpful, the manageress/owner was very welcoming with a huge smile, we felt instantly at home. The Punga Grove is within easy walking distance of the shops and restaurants, as well as the wildlife centre, which is a must visit.

Nothing

Punga Grove was a great place to stay. The staff were very friendly and the location is only a street away from the main street. Our apartment was big enough for our family with 2 adult kids. Having a little lounge room was great and the kitchen was handy to have for our breakfast. We didn’t use the cooking facilities. The split level worked well enough if you go to bed at the same time. The little alcove feels like you are in the middle of the forest, very cute!

Nothing

We stayed in one of the bigger rooms (executive suite) in the back of the complex (the room had a name as opposed to the units with numbers) and it was luxurious! The view of the rainforest right off our porch, high vaulted ceilings in the room, heated mattress topper, fireplace which heated the whole room very fast, and massive bathroom with tub. I could go on about this stay as it was one of my favourites on our road trip. I do wish we stayed longer here has the accommodation was so comfortable. Very clean and quiet.

Don’t have anything bad to say. Just stay here!

What a gorgeous motel! We had one of the back units, opened the door to find a gas log fire burning in our room, with a little verandah onto the bush. Truly delightful. Excellent kitchen facilities and shower. Our bed was a lot more comfortable than I thought it was going to be as my side had quite a slope. Such lovely staff and very quiet

Mattress might need replacing as it has quite a slope

Lovely rooms, nice and warm when we arrived on a cold rainy day. Was very inviting. Was very clean,very spacious, which was ideal as we had our 2 grandsons with us.

An extractor fan above bench hobs would be useful. The main thing we thought could be improved was the couch wasn't very comfortable to sit on. Unfortunately this was the fourth bed, which my 10 yr grandson slept on, he found it very uncomfortable to sleep on, I also lay on it and it wasn't great.

Great location. Large rooms. Nice patio but can’t really use because of sandflies.

There was a boil water notice in place for the entire town. When we checked in, the man at the reception didn’t say anything about it. If it hadn’t been for the waitress at the restaurant at night, we would have filled our water bottles and drunk the (bad/unsanitary/unsafe) tap water during our hike the next morning. It seems like the individual checking us in to the hotel should have said something. I was very disappointed about that.