It was very nice great location five to ten minutes walk from hotel to principal square Very near train station very near market Room very nicely decorated very comfortable everything as it should be impeccably clean Staff help informative and friendly and professional Breakfast was great nice room Loved the hotel and it’s peaceful ambiance beautiful at nighttime with the lovely lights in the garden Totally enjoyed my stay

Nothing

The hotel is a beautiful building! It’s like being immersed in a South American novel! Beautiful surrounding gardens. The rooms were very spacious, comfortable large beds, beautifully decorated! The shower was great! Almost like a wet room! It’s all very comfortable! The breakfast offered a good selection to choose from. The reception staff were incredibly friendly and helpful! The coca leaves tea they leave in the room for the guests, was a saviour in helping with light head, symptoms of altitude sickness. They stored our luggages when we went to Machu Picchu. Wish we could’ve stayed longer!

We wish there was a glass door or curtain by the shower, as you take your shower it’s difficult not to wet the whole room. It’s just a small inconvenience. The shower is great!

The location of this hotel was about a 10 minute walk from the main square in Cusco. It was really easy to walk to the square to shop around, grab food, and explore all Cusco has to offer. In addition our train into Cusco from Machu Picchu was super delayed and I was able to easily communicate with the staff about our late arrival time (early morning hours). Anytime we had a question or needed something the staff was very easy to communicate with and always friendly. They had a nice breakfast area featuring buffet style breakfast. It was also nice that they had breakfast starting as early as 5 a.m. so on early morning we could still grab something. The room itself was spacious and comfy. The shower was a little rough because the glass wall to the shower only covered 1/3rd the length of the shower so a lot of water would come out when showering. Not a deal breaker by any means, but something that was slightly annoying because the floor would get covered with water. Overall, we would highly recommend staying here!

The location was good. We could walk to sites, restaurants, and shopping. The beds were comfortable and the hot water was great.

The hotel locks its doors at 10 pm but didn’t tell us this when we checked in so when we arrived back from dinner after 10 pm we were shocked. We could see the reception desk and there was no one there so we knocked on the front door loudly multiple times. We were in the process of calling the hotel when staff arrived to open the door. They stay upstairs and watch the camera to let people in but we should have been told this. Also the hotel turns off the heat at night - the first night it was at 10 pm and the second night it was midnight. No big deal for us as we prefer cool rooms at night but just passing on information.

Exceptional! This boutique hotel is beautifully furnished - the courtyard and rooms are filled with sunlight, hand crafted wooden furniture, fresh coca leaves for tea, etc. The property is super secure with a friendly receptionist manning the front desk all the time. But what we adored most was the friendly staff! Everyone was so friendly, kind, and patient to our toddler boy who regularly explored the courtyard everyday. The housekeeping staff even worked around his nap schedule - one day they made his bed and tucked his foxie lovely into the blankets. We stayed in the Deluxe Room with a king bed, jacuzzi tub, mini fridge, etc - plenty of room for our family of three. The front desk also helped connect with us taxis and tours. The attention to detail and care provided by the staff is extraordinary. We chose this property as it was slightly further from the Plaza de Armas (still walking distance, just a longer walk uphill) to ensure peace and quiet for our family. It's a very tranquil place to stay. Oh, and breakfast is fabulous - fresh fruit, fresh juices, yogurts to be paired with Andean quinoa or cereal, hams and cheeses, rotating local cuisines and veggies, made to order eggs or omelettes, made to order espresso drinks, etc.

The hotel, located on a Main Street in Cusco, is remarkably quiet. The housekeeping, front desk staff and restaurant staff is superb! Our room was spacious and well-kept. The hotel is close to the Plaza De Armas, restaurants, museums, and shopping. We enjoyed taking to Douglass during ‘desayuno.’ He makes the best cup of coffee and is well-traveled! :)

The room was dark, even with all the drapes open. The room was cold. We had several days of rain and cloudy skies, and the heat doesn’t get turned on until 8 pm and it seemed to be turned back off by midnight. Staff did give us an electric heater—that helped. The location is good. But, all the busses use the tiny, narrow street and it can get very polluted. Several times I felt sick because of the smell. (Not the hotels fault, but thought people should know.)

Located in the heart of downtown Cusco only a few blocks from the main square, this hotel offered a distinctive colonial architecture albeit with modern amenities. While we were quite able to handle our own luggage with stairs involved, the hotel does provide assistance to those who need it. Our room was small with an uncovered bathroom( no door), but the fixtures were good with plenty of hot water! Breakfast was excellent with numerous choices and alacarte eggs to order. We contracted for some light laundry service and received a well folded sealed package back the same day for a very reasonable fee. The hotel is also only a few short blocks from the San Pedro market ( one of favorite stops in Cusco)!

This was, without a doubt, the best hotel we stayed at during our trip to Peru. The hotel is stunning, the room was incredibly spacious and equipped with every comfort, the breakfast was outstanding, and the staff were warm, attentive, and always ready to assist with anything we needed. Its location is excellent, just a short 10-minute walk to the main square. Everything about our stay was flawless, and my only regret is not having stayed longer!

Honestly, nothing comes to mind.

The breakfast was great. The barista is excellent. All decoration and every detail of the hotel is exquisite and cultural. I love the textures used all over the hotel and it’s very quiet and peaceful. Ayu the receptionist and Abel the barista were especially lovely and helpful! All staff I encountered were very cordial and helpful. My room was large and had beautiful furniture and bedding. The shower was wonderful.

The only slightly negative comment I can make is that I arrive in the evening and there was only one lovely receptionist who had to stay at her post, so nobody to help find my room or carry luggage. I walked around for a while until I found my room. Luckily I didn’t have much luggage but this may become complicated with a larger group and with more luggage.

Our junior suite was spacious enough for a family of four. I was very impressed by the building's interior. It was spacious and had a beautiful colonial style in excellent condition. The location is fantastic, just a short walk from the Plaza. The staff were very nice and kind. I chose this hotel because I couldn't reserve a room at another hotel, but I don't regret it! I will choose Tambo del Arriero in the future for our next visit. It's good, clean, beautiful, and offer a fair price!

The refrigerator was too noisy and didn’t let me sleep.