The location was excellent because it’s in a very prime and central location. The hotel staff was super friendly and helpful. They always take the extra mile to accommodate whatever requests being made and they are very friendly and courteous.

The hotel wifi was unable to connect on the last 2-3 days before we check out. However, i know that the hotel staff was trying their best to resolve the issue and it’s just beyond their capability on the technical issue encountered.

I stay here frequently so that says something. While the location is great and relatively easy to get to from the airport, it's mainly due to the staff. From the guys on the door helping you with your bags and transportation, to the housekeeping crew, they are so friendly. No matter what time of the day, you're always greeted with a good morning/afternoon/night and even when travelling in the elevators! (And my attempts at Tagalog in return are always appreciated : ) After spending time in airports, in transit and after a long flight, it's always a joy to be greeted upon arrival by Kim on reception. On my most recent visit, Kim, Jerwin, Aibe and Lem were exceptional. The rooftop pool and restaurant is an added bonus. As the great, hectic view of Manila unfolds down below, you can have a cold drink and a nice meal. The staff do anything to accommodate your needs. On this trip I had to meet with a work colleague for dinner and Grace made sure a table was reserved and the service was excellent. She's such a professional. Her team of Shaine, Jim, Al, Crizel, Adonis, Robert, Miko and Jeff made the night memorable. I've worked in the customer service industry since I was 16 and these guys at City Garden have nailed it.

Leaving.

Breakfast was v gd - plenty of variety & the staff were friendly & helpful. As soon as the chef saw me he started making my omelette! The housekeeping staff were friendly & efficient too. Good location - Makati proper eg Greenbelt malls area was only a 20 min walk away. Plenty of cafes & restaurants on Makati Av. Happy Hour on the rooftop terrace was a bonus - as a solo female guest I didn't feel put of place. Netflix on TV with the latest programmes available. Comfortable bed.

The aircon was quite blowy so I would have liked the alternative of a ceiling fan. The washing line facility in the shower did not work.

Stayed in that solid 3 star hotel for 5 days during Jan.. My room at 12th floor was spacious and clean, however, a bit dated, especially the bathroom wouldn't mind some renovation. A/C was a bit noisy for my taste but did its job effectively. Service at hotel facilities was very good and support from front desk staff truly outstanding. A Special "Thanks" to Kim, Pau, Maria, Jagig, Ton & Lem for always taking the time to answer my questions. I wasn't aware that the CG Grande belongs to the same owner/group and is situated just across the street. Providing 5 star accommodation for a mere 20 US/day more therefore sounds like a great deal. Will give it a try next time.

Staff are very accommodating and location is very convenient

The room and AC was very very dusty and they always only put one hand towel and we book for 2 guest.

My husband and I really enjoy staying at this hotel. We have stayed here on two separate occasions and both visits were consistently a high quality experience. All the staff here are very kind, respectful and hardworking. CJ, Jessa, Fhebie, Queeny, Neil, Rojen, Chef Gerald, Chef Jo, Mina, and Marlon are a diligent and accommodating team they even recognized us from our first visit! The food is really good and variety is great at both the 2nd floor and rooftop restaurants. The Mexican food is perfect and adds to the uniqueness of this hotel. Their Fajitas and margaritas are amazing 10/10 and we love the fun atmosphere at night on the rooftop restaurant. The rooms are clean and beds very comfortable, no weird smells or stains. I was really happy to see the TV had Netflix that's a big bonus for me. Location of this hotel is also nice, so many places are within walking distance including a Starbucks and I recommend using Grab if you need to go out further especially since parking can sometimes be a little limited here but the front door staff always do great work managing parking. This will be our go to hotel when my husband and I visit Manila, the price for the room and food is very reasonable here and all the staff is perfect!

The hotel is beautiful, located in makati city, super clean and with an amazing rooftop restaurant and pool, the view at the sunset is stunning. The room is nice , comfortable and clean . The staff is friendly, nice and very helpful ! We were welcome by Aibe, Gael, Ja, Kai , Jerwin, Angel and maybe Maria ! They helped us indicate where to go for some shopping and on the first night we’ve had some issue with very noisy young people, the staffed fixed the problem and then following night it was so quite and silence. Loved it and loved Manila

The only thing I didn’t like is that they gave us a room with a concrete wall outside the window and they told us at the last minute, it was a little bit claustrophobic for me , but as we were in the room only for sleeping I didn’t mind too much.

Room is clean, tidy and comfortable. Easy to ask for needed supplies and the staff are very helpful. Breakfast staff are very eager to assist & help especially CJ & Jessa. CJ was very helpful and attentive to our needs & requests. He always checks on our needs. Jessa is very helpful & attentive as well. She always checks on us. Chef Eduard was very prompt with our requests too. Generally, all the buffet crew are all very helpful, courteous, & friendly (CJ, Jessa, Fhebie, Neil, Rojen, Quenny, & Chef Edward). Locationwise, the hotel's location is not appealing to us coz the streets around it are very busy & crowded.

We saw a tiny cockroach in the elevator when we checked in. I hope its an isolated case.

I have stayed at the City Garden Hotel for a number of times, the clean rooms, the great breakfast spread, the roof-top pool and restaurant, the location of the hotel and the safe surrounding area give me no reason to look elsewhere. The door staff and front desk staff, especially Jeannie Rose Labaniego (Front Office Supervisor) will respond promptly and positively to all needs to ensure a memorable stay. I consider this property good value for money, in comparison to others in nearby vicinity. Booking this Hotel for your next Makati / Manila stay will not disappoint. Giuseppe (Joe) Mirco Perth West Australia.

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The highlight is always the friendly staff. Especially Kim on reception during this visit. It's a nice hotel in a really good location with a fairly easy walk down to the Greenbelt and the Landmark department store. There's also a small mall a few blocks away. It is close to the red-light district, but there's no need to go there if you don't want to. There's also some really good food options close by and some surprisingly good restaurants in the Rockwell area.

They don't have enough elevators to cater for all the guests plus the service staff who have to use them. But I don't think anything could be done about it. Not many varied food options at the rooftop restaurant, but it has a great view to enjoy a drink.