the service of the reception was great and friendly, I found the ladies to be very professional and fun to interact with, The staff on the 4th floor were fantastic very honest, polite and officiant with cleaning my room and always greeted me with a smile also the security was good as I felt safe at all times

there is nothing I didn't like

The staff was very warm, welcoming and helpful from the moment we arrived. A mention to the maid that the AC wasn't working made her jump on it and when I came back it was fixed. The next day she even asked if it worked! Overall the hotel was very clean.

The location is alright, but not in the nicest neighborhood to go for a leisurely night stroll. During daytime it felt very safe. I needed laundry done, but the hotel's laundry service takes 3 days, so I had to walk around to find a laundry place.

Front desk, concierge, and room service is excellent service. Keeping it up especially Ms Alvy, she help us a lot during our stayed there. And, the suprise thing was, the concierge staff right away remember us when he saw my daughter, after covid time in 3yrs. Thank you for still remembering us. When we arrive, the room light is a bit dark. And, luckily the housekeeping manage to get a standing light for us. Make the room more bright. Next trip we definately will stay here again.

The room light is dark, so maybe can add more light would be perfect. And, please use the white light not the yellow light. Not all people like dim light in room, especially those family travel with kids.

Large rooms with strong air conditioning. The room was clean and the toilet was spotless when I arrived. The hotel staff were kind enough to let me check in early and they were friendly and professional. Some rooms allow smoking which is good for the smokers out there. It’s in a good location so it’s easy to get whatever you need nearby. Definitely a good choice if you need a place to stay in the area.

Location's just a few walk towards Robinson's Place where you can find everything from food, pasalubong, etc. Room was spacious and clean. Bed was so comfty and the staff were all very courteous and helpful. Place is secure and safe

Requested for better lighting inside the room.

The staff was fleksibel specially who work outside door guard .

There is only one something that when i booked king room doesn't have a bathtube although i have read king room has a bathtube before booking .I paid 400 pesso for two nights to get a room who has bathtube

Location is convenient to the mall and transport. For the price it’s good value. Staff are always helpful and will to assist when they can. Food is good nice and handy, when you don’t want to venture out.

Place is starting to show its age.

Location was very good ... Staff were exceptional...

The Shower was very hot and perhaps the thermostat is too high..

Room was large enough. Show was good. Hot shower I love that. Stuff was friendly and nice.

My friend room ac was too noisy.

I don’t booked for breakfast as I am not a breakfast person.

There is no complimentary bottled water, no complimentary coffee and tea.