OMG, this is a 5 star plus hotel, it’s very elegant, the staff is overly professional, the ambience is remarkable, the best stay I have experienced in my 57 years.

I didn’t like that I have never stayed here before.

Breakfast buffet was excellent. I also love The location and the availability of shuttle service. The staff are friendly, helpful and accommodating. The room is clean and spacious. Bed is very comfortable. Room service was also great.

When i was checking in,I got in the queue and was waiting patiently for my turn to check in. Then there was this lady who, out of nowhere, cut in front of me to check in and the front desk clerk entertained her. When i attempted to get the attention of the front desk clerk to tell her that the lady infront of me cut me off, the front desk attendant told me to wait as she has to finish checking the lady in first. I was really disappointed! Thats not how you do business in a 5 star hotel just because someone looks dressier then the other. Thats my only disappointing moment but the rest of the stay is perfect!

Everything about this place is exceptional ! From the amenities, room price, decorations, foods at the buffet, … and best of all are the STAFF! A+++. Topnotch security too. We stayed for 4 days. Wish it’s longer. Will go back to this hotel on our next visit.

The ironing board because I can make it collapse. And not an issue for me but for security, your card will only work on the floor you’re at. If you have friends in another floor, they have to let you in. I love that safety feature personally.

Comfortable, spacious and clean room. Great breakfast selection in lovely dining room. Staff very friendly and helpful. Good location, easy walk to Robinsons Mall. Good swimming pool - nice temperature and good sunbeds.

The wifi was poor for such an upmarket hotel. TV reception poor and sometimes non-existent. Cost of pool-side beverages - 2250Php for two fruit shakes - that’s over $US38 for two non-alcoholic fruit drinks!

Lovely hotel and impressive entrance. Very clean and comfortable. Excellent customer service. The children enjoyed the swimming pool, despite really busy periods. Close to Mall of Asia, Robinsons plaza and numerous restaurants.

Lifts on the right side were out of order during our stay. Gym facilities were disappointing in comparison to the grandeur of the hotel. We bought a shake in the lobby lounge expecting a free cuddly toy as part of an offer, but were not informed that this was out of stock, so we did not receive this.

The Diamond Club at The Diamond Hotel was simply amazing. We loved every minute of our stay. The staff were also fantastic. Special shout out to Roch, Jimel, Angel, Boyet -- their care and attentiveness were exemplary. But so was the service from everyone else. We will recommend this hotel to our friends and family and would stay here again in a heartbeat.

the staff were exceptionally professional and made us feel welcome whenever we saw them. the chefs are fantastic and the food was delicious.

some guests were exceptionally rude to both staff and other guests alike. staff were able to remain professional despite of this. food was amazing however the cakes were very dry and hard to eat.

Food (Breakfast) - Nice selection of items all of good quality. Staff - Exceptional service with more than enough staff around to assist with everything. Comfort - The bed and pillows were both perfect for me.

Plug socket location - In my particular room non beside the bed, either side. A minor inconvenience but not a deciding one. Hotel markups on additional services - I understand profit has to be made. But sourcing my own transport via a reputable app was 4-5 times cheaper each time, than booking via the transport desk. Which is a shame.

room was excellent. Attention to detail was given to the room. Looks like a vegas hotel to me. Beddings, toiletries, water bottles, appliances are all modern. I will definitely stay here again.

Parking is terrible. Not enough space. No need for the security x-ray machine in the garage. Somebody with bad intent can just bring it to the front door and do the same.

The location was near the establishments we needed to go to. The breakfast buffet was superb.

There were no elevators connecting the parking space to the lobby. The walls were somewhat thin because we could hear the music the guests staying in the room beside us were playing. The floor tiles in the bathroom were kind of uneven.