Reasonably-priced. Nice friendly respectful attentive staff. Best location across a major mall. Baggage storage Accommodating front desk we were allowed to extend check-out within 1 hour for free. Responsive staff and quick when we have requests.

No toilet paper roll, only loose tissue paper in the bathroom. The bed is too firm flat; sheets & pillowcases are too old we had to ask replacement for a crisp and white clean color. Broken toilet lid why not fix it? Bad screen TV not sharp at all why not fix it, unable to watch at all. Breakfast buffet not much good choices. Smelly elevators

I'd want to express my gratitude to the night shift staff, particularly Ms. Presley and Sir. Angel, for accommodating us and being extremely responsive to our request. Thank you!

I felt displeased with the morning staff members (reception) since they were not responsive to their client's requests. I am in my first room. I have a problem; the phone isn't functioning, so every time we order meals at their restaurant, I have to walk down to order it. Second, our AC stopped working after a few days, therefore I had to change rooms due to this issue. But, overall, I enjoyed my stay and would want to return next time.

I like some of the crew .. they some are initiative to help me especially when im carrying heavy things.

No heater It hard to request in front desk i know sometimes is bc but i notice sometimea is not bc i request but they kepp saying yes but no deliver the items that y called them and ask for their name because they are not efficient.. but the room boy area boy the driver edwin fantastic..

The location is really good. Near mall and many restaurants and coffeeshops to choose. They cooked good foods too. ☺️

The internet was bad. I have to get out from the room to connect since the internet don’t even work inside my room. The AC is not cooling well too. Need internet for work. Have to call reception and gladly they change me to a better room. Staffs are friendly and welcoming.

I like the reception very easily, well organised. Easy access to shopping Mall.

No more Rachel at reception. Left a while ago Be careful if buying from Uncle John's Convenience store near McDonald's. Don't sit at tables leave quickly There are no guards at the door, Lot of homeless bag snatching. Many children Asking for money. Not hotel responsibility Unfortunately, many lost passport phones, etc if walking passed approach with caution.

The staff are polite and responsive

I was charged extra, apart from the amount I have booked online. they said it was a booking fee. but there was no advise when I booked online. Have I known, I would not proceed with he booking. I have other choices. besides, it was my firs time o be charged for booking at booking.com. It is still big question to me up to now. The beddings are not ironed. it seems not freshly laundries.

Easy access to shops and malls ,advantage is Robinsons mall across from hotel

Property was brilliant but I wasn’t happy my two rooms wasn’t next to each other specially when my partner at to sleep alone with 1 child. I think staff or manager should address this matter

the location is quite good because very accessible to food place and shopping center. Walking distance from the hotel to Robinson place manila. and it was indeed a nice place to stay and love to stay again next time to visit manila with my friends.

the stairs...if possible when stepping down the taxi no need to used the stairs..

The room was so spacious, and comfy. The location is so accessible and near the mall. The staff are accommodating.

the room is big and the TV set is so small for the room size, and mounted on the wall that is far from the bed if you want to watch tv while lying on the bed. hehe

there is just a problem with the online booking, it says there you have to pay online but when I arrived at the hotel, the payment was merely to guarantee the booking and you still have to pay at the property. This gives confusion and hassle from the customers.