the absolute BEST customer service we have ever received! All of the hotel staff are very polite and friendly. They always made sure that we are comfortable and that we are taken care of. Rooms were huge and the view from the balcony is so nice! Water pressure from the shower is also really good. The breakfast was really good and had so much variety! The menu changes everyday which was a good thing because we get to try something new every single day. There was a good amount of choices between local Filipino food, Asian food, and western food. The hotel is also literally located on Alona Beach! Just exit from the restaurant, and you will be at the beach. If you need a tuktuk, hotel staff will happily call one for you. On our last day, our driver from another tour company was late in picking us up. When the staff saw that we were constantly looking outside, they offered to call the driver for us. Thanks to them, we were able to get to the airport on time! I highly recommend this hotel when staying in Panglao!

Right on the beachfront, super friendly and helpful staff, bright and spacious rooms, decent pool and pool bar (quite a lot of pool tiles coming off though). Evening bar outside. The staff really are superb enough for a second mention - nothing was too much trouble to try and organise or find out for guests.

There was beach construction at the time (although no fault of the hotel-but more notice would have been nice). The road down to the hotel is bumpy and rocky and precarious at night. Food took forever to arrive if you’re game enough to pay the price to eat here. Couldn’t use the terrace due to renovation.

It's always a pleasure staying at Best Western Panglao! The staff go out of their way to make sure that their guests feel like VIPs. The staff is extremely friendly, kind, and very helpful. During our stay, we needed to go to the nearest hospital and the clinic called the to make sure that we will be seen by a doctor. They have also offered to help us find the medicine we needed after I told them that the pharmacies we went to did not have what we needed. Even as they dropped us off at the airport, they made sure we got in safely before waving us off. Even the restaurant and kitchen staff were fantastic - we requested a sinigang version that they served when we last stayed there two years ago - the chef was kind enough to accommodate our request a few times (yes, it was that good!); talk about pampering your guests! It's a fabulous hotel to stay in when in Panglao. The hotel's distance to the beach and its amenities made it a perfect hotel for our family vacation. You will be well-taken care of at this hotel. Special shoutout to Noel who has been especially kind to us during our stay.

I wish the breakfast on weekends was a bit longer. The food, however, was great! I like the mix of Asian and Western dishes offered. The pastries were also very delicious! It was such a shame that they ran out quickly! The water in the shower sometimes smelled like metal but it wasn't too bad as the smell didn't cling to the skin.

Nice room, but shower pressure was very poor - it went up and down at random, and when it went down it cut off the flow to the showerhead! Breaksfasts good. Location on the beach good.

Shower pressure was very poor and varied up and down at random, which then cut of the supply to the shower head! Wouldn't recommend this hotel because of that. The music in the outside bar area was far too lound - fortunately we had a top floor room, but even then we had to wait for it to end before we could try sleeping. There is a restaurant with music right next to it, and sometimes we felt they were in compition to make their music the loudest!

Amazing for families! Gera at the restaurant was amazing, when we were waiting to check in and sitting at the restaurant she came and played with our 5 month old. Then every morning she would come say hello. All the staff was so helpful; travelling with a 3 year old and a 5 month old can be difficult, but everyone at ivywall made it an amazing experience. Room was comfortable, air con was cold which was a relief to get to after a hot day. Very kid friendly with a kids pool and playground.

They could have the option for cots, that was probably the only thing disappointing. Also the size of the 'double bed' more like a king single.

Ocean front; view was spectacular; staff were very nice; pool was very nice; food & drinks were very good; location close to a lot of restaurants & stores

None that I can remember.

The service was exceptional, especially from the lady at the tour desk (her name started with an "A"), who went above and beyond to organise tours and transfers seamlessly. Her advice to stay local for the whale shark experience in Bohol instead of travelling to Cebu saved us time and improved our trip. The location near Alona Beach was ideal, with easy access to dining, entertainment, and the beach itself.

The entrance to the hotel was a bit disappointing, as the unpaved road often became flooded with rain, making it challenging to navigate. The rooms, while clean and functional, felt dated and could use some modernisation to match the quality of the service and location. Despite these issues, the overall experience was positive, thanks to the staff and convenient location.

We had an excellent stay, staff very friendly, clean property with easy beach access. Breakfast was excellent, good variety daily. Toiletries and water provided daily in room. We used their airport transfers in and out and not far from the airport, about 15 minutes maximum. Beach areas very touristy, and tourist prices, quite expensive comparing to some other locations in the Philippines, but had a good variety of restaurant around within walking distance for your to choose from. Will definitely return when visiting Bohol next time.

Housekeeping could be bit more proactive, we had a fused light in the bathroom and asked them to attend the next day, however next day after room had been cleaned, we found that the light had not been fixed and had to call reception to get it done. One of the days the used towels were not removed, however fresh towels had been placed.

Nice place. Food is good and price is reasonable. Staff gave excellent service.

The bathroom is smelly.

Great place. A new hotel, at beach location. very clean and i loved some of the staff. Some staff members who are working at the breakfast or Abby (working for tourist information desk) exceeded my expectations. Thank u for this. Beach/pool/breakfast/dinner/Music/rooms/clean/beds/staff/Gym all is positive!

I needed to call the headquarters of Booking.com because i received an email from best western who tells me i did not had paid yet and i needed to make a deposit otherwise the reservation was not valid. when i told Best Western they made a mistake and that i already paid the full price they nog believed me .... and stayed pushing ... i needed to call the headquarters of Booking.com to solve this problem. I also send our emails between best western and me to booking.com for investigation. after that i suddenly received a sorry email from best western. We all make mistakes, but this one is not really a nice one!