Very clean, bar was great, food exceptional for a hotel and the staff were absolutely fantastic and welcoming

It was a tad far out of the centre however Uber prices are so low it’s not an issue at all

First of all I am very grateful to all the personal and Hotel managers for helping to save my life. During my stay in the hotel I had a stroke. Thank you for active cooperation with emergency medical care. And thank you for allowing me to park my car free of charge during all time of my hospitalisation in the hospital. Now I am already at home. I wish everyone the best wishes!!!

Hotel is nice and comfortable, especially if staying with kids. Swimming pool is nice after hot day, although it is pretty small. Breakfast is very good with a lot of choices. Location is not very close to city centre, but taxi cost us only ~6 EUR. I really enjoyed "Rituals" shower cream and shampoo - very good choice for hotel! :) Restaurant was nice - 8/10 . Overall we enjoyed staying in this hotel and we will probably be back.

Water in swimming pool was pretty cold. It was fine after +30°C day, but in colder weather ( in our opinion) it wouldn't be enjoyable. Breakfast sometimes was really crowded and it was impossible to find a seating place in restaurant at the beginning and we had to wait for free table, but of course if you're heading to breakfast early in the morning before 8 am- it will be fine! :)

Nice hotel with a comfortable room and a very good breakfast ! Perfect when you are traveling with kids. We got a room with a big bed and a sofa for the kids. The location is also ok. Not right in the center but you can get there with a short taxi drive as well as with the public transport. Staff very helpful and friendly! Parking right by the hotel although you have to pay extra.

Way to many people in the pool, which, unfortunately, was a bit dangerous. My daughter got hit in the head:( It's difficult to find a table for breakfast. And l personally do not like an X box in the lobby for kids to play ! Not all games are appropriate for young children! It is difficult to check in and tell your child not to watch when someone else is playing. I notice that lots of Novotels now have video games in the lobbies, and l don't like it.

The hotel is really nice. 3 km away from the city centre in a new neighbourhood. Loved my room and bed. Breakfast choices were excellent. Novotel is a football fan so adults and kids could watch football games in the lobby on a big screen. Lobby bar was nice and parking is very convenient and big. Across the street is a Circle K where you can buy some snacks and groceries and drinks.

I wish the mini bar had something in it. It was empty. And the pool is there, it's just smaller in real life than in pictures. Also it's 2.3m deep right away. If your kids are not good swimmers, better watch them closer.

We found the location accessible for the town and airport. There is a bus stop right outside the hotel and it is a quick journey to the edge of the old town, then a ten minute walk to Rynek Glowny. Our children appreciated the computer consoles with comfy chairs in the reception area as a space to hang out with other children in the evening. The rooms are clean and bright and the double beds were very comfortable.

The pool area could get very crowded and the changing rooms were too small for the number of guests using them. We could hear traffic from our room (floor 10) although this did quieten down later on at night. The room description on Booking does say they are sound proofed.

The room was a decent size. The staff was friendly and there was good facilities in the hotel. My partner ordered roomservice and they said it was nice. Location was close to the concert I was going to at Klub Studio and it's potentially a good location if you're travelling for work. Bus links to other places is quite good here.

The hotel in general is a bit out of the way location wise for a lot of other things, nearest supermarket is about a 25 - 30 minute walk each way, Central Krakow being a 20 minute drive or a 45 min walk.

The rooms were ok, not as small as I expected. Enough room to keep luggage and clothes. The staff was friendly and always ready to help with small things. There were enough elevators (3) so wait time was not too much. Breakfast was tasty and there was enough room in the restaurant. The restaurant staff was also helpful: heated a meal in a microwave when we asked for it.

The swimming pool had no area for changing swimsuits (the tiny room in front offered no privacy if someone opened the door). It would have helped if there were hooks for towels somewhere. Also a microwave somewhere in the hotel would have been nice (now there was one only in the restaurant kitchen, not readily accessible to customers).

I went this hotel with my family. My all family were satisfied enough. There was a pool inside, and I and my son enjoyed a lot. And also there is a X box game corner near reception, and it was very good for children to spend a time. So far, everything was very good!

When I checked in, because of system trouble, my room key was not activated. But staff reacted very soon and it solved within a day.

Professionals, as expected from Novotel. Clean rooms, very polite staff, comfortable beds. I have booked two rooms, we are all ok with the experience. I am sure we will visit this hotel again.

We got a call from reception that fire alarm in our bathroom reported some smoke, but only my son had a shower, so maybe it is too sensitive. I know it is all for our secure, so it was not a problem, but I have never experienced such a situation like this before.